Faulkner Chevrolet Bethlehem

I can without a doubt say Faulkner service techs do a great job everytime I bring my car in. Everyone in the service department is very kind and courteous. I'm in and out in a timely manner every time I great job everytime I bring my car in. Everyone in the service department is very kind and courteous. I'm in and out in a timely manner every time I have been there. Great dealership and I hope to be there customer for years to come. More

Bought a 2019 Dodge Grand Caravan on 11/10/2020. Car had body damaged that was unreported. The driver side rear sliding door is crooked, the rear driver side quarter panel is pinched behind the bumper and t body damaged that was unreported. The driver side rear sliding door is crooked, the rear driver side quarter panel is pinched behind the bumper and the rear hatch is crooked and pinched against the tail light on 1 side. All pushed and pinched in the same direction. Also has excessive wind noise as if the doors are not sealed correctly. The response I got from Tim the sales rep was that “some Dodges are built that way”. The response I got from Ryan the used car sales manager “Dodges have excessive wind noise and it’s normal” The car fax was also missing 10,000 miles. I owned the car for 12 hours and I’m extremely unhappy/hate it and the responses I have received. It’s not buyers remorse, I feel like I was lied to and they are just trying to cover it up. Update: they are working with me now to swap the van I bought for a different one of the year/mileage. I will update review when things are finalized. The van they brought in was in worse shape than mine. They did try to fix the door (moved it about 1/2” straighter) but still has wind noise. They test drove it but didn’t hear anything wrong. Van still makes noise when you drive it. Left front tire especially. End result. Did they go out of their way to try and make things better? Yes. Is it better? No. Stuck with a car I dislike for the next 5 years. More

recently purchased a 2017 XT5. this is an awesome vehicle. Our salesperson was Sabrina. She is one of most knowledgeable sales people we have ever dealt with. She knew every detail about the XT5. She vehicle. Our salesperson was Sabrina. She is one of most knowledgeable sales people we have ever dealt with. She knew every detail about the XT5. She even drove to the other dealership in Mechanicsburg Pa. to bring the car to Bethlehem. Every aspect of the sale went perfectly. More

They truly know what internet sales are I was in the market for a new 2019 Colorado zr2.i know what i want when i am buying a car long before i even go to a dealership.I believe that if you I was in the market for a new 2019 Colorado zr2.i know what i want when i am buying a car long before i even go to a dealership.I believe that if you know what you want it should be like anything else you buy on the internet.Failkner and internet samlesman Jeff Yates from start to finish where terrific and knew what internet sales are..the whole sale was done on the internet so i didn’t have to spend hours in the showroom..i tried to buy this truck at a few other local dealerships and all they wanted to do was get me on the lot and waste my time..so way to go Faulkner!! More

The measure of a business is not what happens when things go well, that's easy. Their response to adversity is what is important. There was an error in how my car was li is not what happens when things go well, that's easy. Their response to adversity is what is important. There was an error in how my car was listed related to the VIN data base. Mark Eager was contrite and responsive. I live about 20 miles away, a driver dropped off a loaner and took my car back to the dealership. The agreed upon work was done rapidly and well. My car was returned with the same nconsideration.. Mistakes happen, Faulkner and Mark Eager remedied the situation to my satisfaction. What more can be said? . More

"Eager" to leave. Brianne responded to an inquiry I put in on a preowned Honda accord. I came in saw the vehicle thought it was decent would serve it's purpose for me Brianne responded to an inquiry I put in on a preowned Honda accord. I came in saw the vehicle thought it was decent would serve it's purpose for me I'm looking to scale back a little from a new Kia Optima. Brianne told me it hadn't been detailed so the empty granola wrappers and clutter didn't create an issue. There were some scratches on the doors though. I'm sure the previous owner was penalized for those on the trade but of course it wasn't reflected in price. Brianne told me someone was gonna appraise my kia so we can see where we are. My car never moved nor was it touched so I'm still wondering how it was appraised I think it might have been magic. She spent a lot of time in the office and finally a tall gentleman by the name of Mr Mark Eager came to talk to me. He told me I'm upside down which I knew and to keep paying down the balance. I explained I was aware and planned on offsetting negative equity with cash down. Maybe he wasn't so "eager" to work with me anymore. He came back a few minutes later.. mind you my car still hasn't moved. Says he has some numbers for me and shows me a 14,000 trade in for my fully loaded 2015 Kia Optima ex. Now I know the cars take a huge hit when u first drive them off the lot but a 28000 car drops to 14,000 in 10 months?...That is some serious depreciation next year it will be worth 5,000. This part is what every consumer hates most about the process...the undervalued trade in. He's looking at me like it's a good deal "eager" to buy my car for pennies and turn a crazy profit. At that point I realized how "eager" I was to leave this dealer who was basically lining me up for a serious lube job no pun intended. I wondered to myself why a dealer would low ball me that much. Maybe it was a lack of interest in the deal altogether and he threw a number he felt would get me out of the door. Maybe he really thought he would get my car for that ubsurd price. No telling but I was "eager" to share my experience with other potential buyers. If you buy here don't bring a trade. They are very "eager" to stick it to you. More

ALL Good We just purchased our new Stingray from Faulkner. They went the extra mile in getting me the car I wanted and spent 2 hours going over the technology We just purchased our new Stingray from Faulkner. They went the extra mile in getting me the car I wanted and spent 2 hours going over the technology on delivery. Sandi Kirby, Corey Nguyen, Brian Price and Sam Borelli were outstanding! It was the best car delivery I have ever had, very close to Corvette Museum delivery! Kudos to Sam and the team. I highly reccomend this dealer if you are buying a new vehicle. More