My wife recently scheduled our SRX for an oil change, car remote battery change, and navigation reset two weeks in advance. She dropped it off at 7am with the intention of picking the truck up at the end of the day, because this is our only mode of transportation which we told them in the beginning. 4pm comes and my wife has heard nothing, she calls and they haven’t even started the truck, and state they have to keep it overnight. Being our only mode of transportation my wife reiterates that to the service tech and they do not have a loaner for us to borrow. They manage to get the oil changed and my wife picked up the car at 5:30pm and received a charge of $150!! For an oil change of which $70+ was for labor!! They tell her she has to bring it back for the key and navigation. She schedules another appointment for the next week. She drops at 7am again with the intention of picking the car up at the end of the day. 3pm comes and my wife has heard nothing!! Again my wife had to call and check on it. Again they hadn’t even started working the car, had no answers, and we have to leave the car overnight!! This time however they have a loaner. My wife shows up to get the loaner, individual pulls the loaner around, gets out of the car, and says here you go. Didn’t show my wife anything about the car, how to operate it, ask her if she has any questions, or anything. She gets in the car and it looks as if someone threw crumbs all over the car, it was filthy. Takes the car back the next day to pick up our suv and she is handed a bill for over $700!!! To change a battery on the remote and reset the Navigation. The car didn’t even need to be put on a lift or have the hood open!!
This is the worst car dealership we have ever dealt with in our entire life!! This place is light years away from the Infinity dealer which we have always dealt with. In the last 10 years I have never paid over $65 dollars for an oil change at the Infinity dealer for any of our cars. This place’s pricing and labor charges should be illegal, their customer service is atrocious, and we will never come back here again. This place represents Cadillac, and that is a shame for Cadillac. This dealership has no business representing luxury vehicles. I would never recommend anyone to this dealership and would advise you to stay as far away as possible!!