Faulkner Chevrolet Bethlehem

"Eager" to leave. Brianne responded to an inquiry I put in on a preowned Honda accord. I came in saw the vehicle thought it was decent would serve it's purpose for me Brianne responded to an inquiry I put in on a preowned Honda accord. I came in saw the vehicle thought it was decent would serve it's purpose for me I'm looking to scale back a little from a new Kia Optima. Brianne told me it hadn't been detailed so the empty granola wrappers and clutter didn't create an issue. There were some scratches on the doors though. I'm sure the previous owner was penalized for those on the trade but of course it wasn't reflected in price. Brianne told me someone was gonna appraise my kia so we can see where we are. My car never moved nor was it touched so I'm still wondering how it was appraised I think it might have been magic. She spent a lot of time in the office and finally a tall gentleman by the name of Mr Mark Eager came to talk to me. He told me I'm upside down which I knew and to keep paying down the balance. I explained I was aware and planned on offsetting negative equity with cash down. Maybe he wasn't so "eager" to work with me anymore. He came back a few minutes later.. mind you my car still hasn't moved. Says he has some numbers for me and shows me a 14,000 trade in for my fully loaded 2015 Kia Optima ex. Now I know the cars take a huge hit when u first drive them off the lot but a 28000 car drops to 14,000 in 10 months?...That is some serious depreciation next year it will be worth 5,000. This part is what every consumer hates most about the process...the undervalued trade in. He's looking at me like it's a good deal "eager" to buy my car for pennies and turn a crazy profit. At that point I realized how "eager" I was to leave this dealer who was basically lining me up for a serious lube job no pun intended. I wondered to myself why a dealer would low ball me that much. Maybe it was a lack of interest in the deal altogether and he threw a number he felt would get me out of the door. Maybe he really thought he would get my car for that ubsurd price. No telling but I was "eager" to share my experience with other potential buyers. If you buy here don't bring a trade. They are very "eager" to stick it to you. More

ALL Good We just purchased our new Stingray from Faulkner. They went the extra mile in getting me the car I wanted and spent 2 hours going over the technology We just purchased our new Stingray from Faulkner. They went the extra mile in getting me the car I wanted and spent 2 hours going over the technology on delivery. Sandi Kirby, Corey Nguyen, Brian Price and Sam Borelli were outstanding! It was the best car delivery I have ever had, very close to Corvette Museum delivery! Kudos to Sam and the team. I highly reccomend this dealer if you are buying a new vehicle. More

Delivered My New Stingray to Perfection!!!!! We just purchased our new Stingray from Faulkner. They went the extra mile in getting me the car I wanted and spent 2 hours going over the technology We just purchased our new Stingray from Faulkner. They went the extra mile in getting me the car I wanted and spent 2 hours going over the technology on delivery. Sandi Kirby, Corey Nguyen, Brian Price and Sam Borelli were outstanding! It was the best car delivery I have ever had, very close to Corvette Museum delivery! Kudos to Sam and the team. I highly reccomend this dealer if you are buying a new vehicle. More

Best car buying experience. Dave brought the Cruze to my house to drive it and check it out. The deal was complete in a little more than an hour. I only went to the dealer to sign papers and take delievery house to drive it and check it out. The deal was complete in a little more than an hour. I only went to the dealer to sign papers and take delievery of my Cruze. Dave explained what every every button and switch does. Very friendly and helpful. More

I have been a Saturn owner for years. With Saturn going away I decided to look to GM for my next car. As a teenager I owned a Cavalier and loved it. I started out with one dealership that was just simply away I decided to look to GM for my next car. As a teenager I owned a Cavalier and loved it. I started out with one dealership that was just simply horrible and ended up checking out Faulkner Chevy in Bethlehem. Faulkner is like any other dealership. You walk in expecting to negotiate for what you want and you will not be disappointed. Buying a car has always been a give/take situation. This isn't a bad thing. This proved to me that Faulkner was willing to work with me. I started out by sending an email inquiry. Sophia got back to me right away! I'm a night owl and sent the inquiry around 11pm and there was a response within 20 minutes. I made an appointment and then went into the dealership and she was there to greet me. I worked with her and Ed Damm (sales person) to work out what I was looking for. They worked with me on every aspect from sale to financing to any concerns I had. I purchased a Chevy Equinox on a Tuesday. By Saturday at 10pm I had a light come on the dash and an error on the display about my tire monitoring system. Here I was in a different vehicle with an error on a long weekend (Labor day weekend). I couldn't reach service because it was closed and I had a 1 1/2 hour drive the next day. I did a bunch of research and read my users manual and ended up emailing Ed and Sophia for guidance on what to do. Again, it was midnight by the time I sent the email. I heard from Sophia immediately. I'm convinced she doesn't sleep. I heard from Ed by 8am the next morning (remember this is a holiday weekend). I made an appointment (using their online scheduling) to take my vehicle in for service. Monday was the holiday. I made the appointment for Tuesday. I call at 7:30am to confirm my 7:45am appointment. They told me that they weren't showing me as having an appointment but they had me bring the equinox down anyway. They looked at it immediately. Within 5 minutes of arriving my vehicle was being looked at. It turned out to be something minor. They fixed it and I wasn't even late for work. They then followed up on why my internet schedule request didn't show up. They could have had me reschedule and they could have had me wait but they didn't. I purchased a used car but with how well they treated me you would think I purchased the newest, most expensive vehicle on the lot! By the way... Sophia followed up with me again today to make sure all is well. In a few months to a year my husband will be looking for a new vehicle and we plan on going to Faulkner! I Love my equinox and I love how they are treating me! More

Faulkner in my mind needs to shut down and start over, if i owned the dealership-I would hire Honda and or Acura trained associates for service and sales! Honda and Acura get it- the CTS my wife bought now h i owned the dealership-I would hire Honda and or Acura trained associates for service and sales! Honda and Acura get it- the CTS my wife bought now has 9,000 miles on it and we hate it! nothing but trouble and Faulkner treats us like it is our fault- I guess in a way it is, we should have never left Honda- This dealer treats people so bad I cant believe Gm hasn't thrown them out- Stay Clear of Faulkner! More

We came in on Sat., interested in seeing a CTS. Not only was there no one in the front to greet us, when a group of three men finally sauntered out from the back nether regions of the bldg., the one who fin was there no one in the front to greet us, when a group of three men finally sauntered out from the back nether regions of the bldg., the one who finally spoke to us wouldn't look either I or my husband in the eye. Further, he was extremely negative and did not once give a straight answer. He proceeded to treat us like outcasts and I told my husband we're leaving. Clearly, this associate has no intention of selling a car or behaving like a polite person. Mind you, this is the 2nd time we have experienced this type of treatment at Faulkner Cadillac. The same rude, unaffected behavior was displayed to us last year when we were looking for a new SUV and came in to see an Escalade. With that kind of behavior, it's no wonder GM is tanking. Obviously, the employees at Faulkner are withdrawn and encouraged to behave in a rude manner toward those they consider unworthy of these GM vehicles. By the way, the CTS on the floor...the front doors on both sides rattle when they're opened and closed - quality issue. More

had a lot of elect problems with my 98 deville.for other dealers worked on the car and could,t fix the problems.i brought the car to faulknr.and they had it running in no time at all.allthe elect gone!.many dealers worked on the car and could,t fix the problems.i brought the car to faulknr.and they had it running in no time at all.allthe elect gone!.many elect parts had to be replaced.they took care of it even though i did not buy the car from them!guess where im buying my next car. ALICE&JIM DiFORTI THANK YOU ALL. More