Faulkner INFINITI of Mechanicsburg

Exceptional customer service consistently. Shannon made our transition there so smooth and goes above and beyond to make it easy with regard to loaner cars, service asap, explaining and havin Shannon made our transition there so smooth and goes above and beyond to make it easy with regard to loaner cars, service asap, explaining and having GG give more detail. She is one step ahead of what we may need. So nice to have valet service and Rich is wonderful. Cannot say enough, highly recommend Faulkner Infiniti and the team- Shannon, Terrance, Rich, GG, Emir. Thank you!! More

Friendly and welcoming staff. Explains in detail what service is needed. Nice waiting area with refreshments. Explains in detail what service is needed. Nice waiting area with refreshments. More

Flulkner shold be very happy to have Shannan to meet you and help you with your questions. and help you with your questions. More

Staff was very attentive and friendly as soon as I walked through the doors. William is very knowledgeable and put me behind the wheel of the new QX80 and all I can say is WOW! through the doors. William is very knowledgeable and put me behind the wheel of the new QX80 and all I can say is WOW! More

Every interaction that I have at Faulkner Infiniti is above par. Everyone seems invested in keeping my vehicle running right. Shannan keeps me informed every step of the way! above par. Everyone seems invested in keeping my vehicle running right. Shannan keeps me informed every step of the way! More

They all go above and beyond with hospitality, friendliness and courtesy in all areas of the business friendliness and courtesy in all areas of the business More

The reason I come back is due to the excellent treatment by the service dept. Shannan and the entire dept is excellent! by the service dept. Shannan and the entire dept is excellent! More

Very friendly and informative staff. Explain everything that you need to know about your vehicle. Explain everything that you need to know about your vehicle. More

Based on the long standing time frame this dealership has been around, I would have expected much more in service. Perhaps because I am out of state, I didn’t get the full value of what is usually offered, been around, I would have expected much more in service. Perhaps because I am out of state, I didn’t get the full value of what is usually offered, but I’m not impressed or inclined to consider a purchase from them knowing the future. Tom, the sales manager is amazing but his rank and file need polishing. More