Faulkner Mazda

Want to say thank You to Brian & Mike for making our experince at Faulkner Mazda amazing these are two great guys a salesman and a sales Manager. They know their stuff and if your looking for a Mazda i experince at Faulkner Mazda amazing these are two great guys a salesman and a sales Manager. They know their stuff and if your looking for a Mazda in the Philly area this is the place to go! Great People ! as are all Faulkner Folks! More

I had some issues with the March 10 service on my Mazda 3. My previous review was negative. The Mazda Service Manager, Todd Mcninney, called me and we discussed the issues. He scheduled service, and correc 3. My previous review was negative. The Mazda Service Manager, Todd Mcninney, called me and we discussed the issues. He scheduled service, and corrected all my issues. Well Done Todd and staff. We have three Mazdas serviced at Faulkner, and the March service was the first time since 2019 we had an issue, which was promptly corrected. Again, well done. More

After purchasing a new 2025 Mazda CX5 I looked for another vehicle for a family member from this dealership and boy was I wrong. I went to test drive a 2018 Mazda CX5 which was horrible the vehicle sm another vehicle for a family member from this dealership and boy was I wrong. I went to test drive a 2018 Mazda CX5 which was horrible the vehicle smelled like a dirty dog with dog hair on the back seat and I was told by the General Manager to come in and test drive this vehicle along with a salesman who also commented that the vehicle had an odor what kind of dealership would bring in a loyal customer from just purchasing a new vehicle and expose them to this horrible vehicle which was on the front line on their lot, I emailed the General Manager and received no response. So be careful when you are dealing with type of Dealership More

Never ever ever ever ever take your car to this dealer for wheel repair (I bought wheel protection). The outside company they use sucks with a capital S. 1st time my fixed wheel came back blue!!! The wh for wheel repair (I bought wheel protection). The outside company they use sucks with a capital S. 1st time my fixed wheel came back blue!!! The wheels are gray. 2nd time dealer sent them back for a bad match. So the third time they painted all the wheels. Color is fine, but the coating is lumpy in some areas. I'm so tired of this I'm going to try a different dealer. More

Stay away from this place! The general manager has very poor customer service skills. He told me he would sell me a brand new suv. Jason told me it would be at his lot in two w The general manager has very poor customer service skills. He told me he would sell me a brand new suv. Jason told me it would be at his lot in two weeks. A week goes by and I give Jason a call, to find out it came In early and he sold it to someone else. I was told I could buy a different one in a couple of weeks but not the color I picked out. Save yourself some time and energy dont do business with them They will just flat out lie to you over promises and under deliver. More

they a not nice to deal with change prices ignore customers would not let me use credit card for the amount i wanted to got 2 key fobs with car 1 had a dead battery customers would not let me use credit card for the amount i wanted to got 2 key fobs with car 1 had a dead battery More

Service was excellent... Service manager was very helpful in fixing my infontainment screen ... I called the Piazza in West Chester and they were no help at all. I decided to call Faulkner where I purchased in fixing my infontainment screen ... I called the Piazza in West Chester and they were no help at all. I decided to call Faulkner where I purchased the car and they were awesome.. They cleaned my screen and made it look like new again. Piazza wanted me to buy a 1000 part and another 136 to install it. Thank you to Faulkner and their staff for helping me, I would recommend them for sure. Helpful and nice from start to finish.... More

In love with my CX-5! From start to finish, Dave helped me feel well-informed and confident about every decision along the way as a first-time car buyer. Attentive and responsive customer service. Never fe me feel well-informed and confident about every decision along the way as a first-time car buyer. Attentive and responsive customer service. Never felt rushed or pressured. It was so simple! Dave even took the time to pick me up where I’d dropped off my rental vehicle nearby and sat with me in my new car, explaining all the features--a big upgrade from my previous decade-old car. Looking forward to coming back to Faulkner Mazda for the upkeep of my new wheels. If you’re car shopping, you’ll notice the difference here right away! More

I found the preowned vehicle I wanted at a very reasonable price. I had a problem with a tire losing air. The service department constantly worked on the problem several times until the problem was reasonable price. I had a problem with a tire losing air. The service department constantly worked on the problem several times until the problem was resolved at no cost to me. They were very courteous and professional. Highly recommend. More

Dealership had 2 weeks to prepare vehicle for delivery after deal was agreed on. We showed up at the date and time indicated and agreed upon for delivery and they were completely unprepared. Vehicle was after deal was agreed on. We showed up at the date and time indicated and agreed upon for delivery and they were completely unprepared. Vehicle was not detailed, paperwork was not ready, salespeople handling the deal weren’t even on site. Finance rep.’s attitude completely changed for the worse after we refused to purchase the ‘extras.’ Totally unprepared, unprofessional, and unacceptable. Not even a “sorry for the wait.” Below average experience. Will not recommend to anyone and unlikely to return. More