Faulkner Subaru Harrisburg

Outstanding Experience We just purchased two vehicles from this dealership and I am TOTALLY happy with every aspect of service we received. Our salesman, Jim Smee, was avail We just purchased two vehicles from this dealership and I am TOTALLY happy with every aspect of service we received. Our salesman, Jim Smee, was available anytime I called or had questions before the sale and minimized the amount of time we were there for the paperwork. Jared (the finance agent) was awesome to work with. Managers Cindy and Brian were also very helpful and accommodating. I highly recommend this dealership to anyone looking for good service and friendly people. More

The nurse, priest, and the boy who lived! I'd been car "browsing" for about a months time. We had a 2013 Hyundai Veloster that we had purchased new not very long ago. I'm in my late twenties I'd been car "browsing" for about a months time. We had a 2013 Hyundai Veloster that we had purchased new not very long ago. I'm in my late twenties and for a while my husband and I did not have any children. We regularly purchased new cars and had made about three trade ins and new purchases in the past 4 years. Our current car was the Veloster Matte Gray Turbo. We loved that car but we had just had our first child and a three door coupe just wasn't big enough. Anyway we were going to go with another Hyundai since we had always bought our cars from there but Ciccoca and Faulkner Hyundai couldn't seem to get us in an AWD SUV with leather for a price my husband and I could live with. So, we decided we would try another brand. It was either Subaru or Jeep. I made appointments at both and it just so happened we were going shopping on Halloween night! The Internet sales lady told me they were making awesome deals on this particular night and that we would not be disappointed if we made the trip in so we went there first. Our plans were for a Subaru Crosstrek since they had 2014 models left that were also in our price range. However, as soon as we got there we knew that model wasn't big enough. So, we looked at the Forestors and they definitely were spacious. However, uh oh, the models with leather were a little high in price for us but my husband and I agreed we would see what the numbers looked like. I would go for a model with cloth but we a little one and two medium sized dogs cloth would be stained in no time! Sandy took us for a test drive. When I test drove a Santa Fe at Ciccoia Hyundai the dealer didn't point out ANYTHING. I did all the talking. Not Sandy! She was thoughtful enough to show us all the features and to even have me pull over half way through for my husband to try the car out! We both loved the car Now to the most dreaded part of car buying. An offer on our trade and agreeing on a bottom line. When the numbers came out we were a little disheartened. They were above what we wanted to be at! Thankfully Sandy was very kind and understanding. We talked with her and she talked with those above her to work something out. In the end, we left the dealership with a 2015 Forestor and were almost exactly at the price we wanted to be at. During the entire process we work with Sandy and I think meet or talked with a lot of other people! Did I mention everyone was dressed up for Halloween?! I can't recall everyone's names but everyone was very nice and helpful. All in all, we both agreed the staff here was so much more helpful, courteous, and understanding than any dealership we had been at. No one gave us a hard time when we talked about our budget and the kind of car we wanted with the budget we had. No one gave us nasty looks when we almost went to the jeep dealership because we didn't think we would be able to afford the car we wanted. In addition we had a lot of them there a few hours past quitting time! They all stayed, and helped us close on a great deal! We love our new Forestor! Thank you all for the great deal, your time, and your patience! More

Very friendly and professional! Sandy took the time to explain the features of our Outback and to be sure all of our questions were answered. From the initial sale to the day we pick Sandy took the time to explain the features of our Outback and to be sure all of our questions were answered. From the initial sale to the day we picked it up, she made the experience comfortable. More

Sandy made the purchase easy and pleasant Very pleasant experience. I was never hassled and felt that everyone wanted to make the purchase as easy as possible.Sandy was a pleasure to work with Very pleasant experience. I was never hassled and felt that everyone wanted to make the purchase as easy as possible.Sandy was a pleasure to work with. More

Subaru: To Be Sure! From the moment we arrived in the showroom, every single person we met was friendly and competent. We thought we were just window shopping but left wi From the moment we arrived in the showroom, every single person we met was friendly and competent. We thought we were just window shopping but left with a beautiful new Subaru Crosstrek. Each detail of our experience was handled expertly, and we couldn't be more satisfied with our purchase. Customer care is obviously a high priority at this dealership, and we are grateful, to be sure! More

These guys are AWESOME! These guys and girls do a great job all over the bored. From sales to servicing the car. The new building is great too, Easier to move around and a lo These guys and girls do a great job all over the bored. From sales to servicing the car. The new building is great too, Easier to move around and a lot better to service the car. Sandy my sales lady. She the best makes you feel like your right at home. Get me a drink every time I come in even if it's me wanted to xx about a new car. Easy going person almost like another family member. My family has bought 4 cars from and we will continue to do so. I would like to shout to Zach and Katie in the Service area. They do everything in they're power to make sure you understand everything they say and they work with you on getting you car in and out of they're shop on a timely manner. I would strongly recommend them to everyone I know. More

Wonderful Car Buying Experience It was our first purchase of a new vehicle since 1999. I specifically asked for Sandy, due to the other reviews for her. We were not rushed or felt pr It was our first purchase of a new vehicle since 1999. I specifically asked for Sandy, due to the other reviews for her. We were not rushed or felt pressured during the process. They had in stock the color and options we were looking for and this one even came with something a little extra, in the line of vent visors, rubber floor mats and cross bars for the roof rack. Everyone we met, Jared, Sam and Brian?, were super friendly, as well as anyone we seen in passing. We hope this continues, as we like "Service after the Sale. More

Great Place!!!! Sandy was the best sales person I have ever had when I purchased my 2015 Legacy. She worked with me and got the best deal she could. There are no wor Sandy was the best sales person I have ever had when I purchased my 2015 Legacy. She worked with me and got the best deal she could. There are no words to express how kind,sincere and gracious she was, made my experience worth it! thanks Sandy! The kids are ready for Florida Richard G. More

Great Buying Experience! Had a great buying experience at Faulkner Subaru in Harrisburg. Kim Werner was very easy to work with via internet and phone and offered us the best Had a great buying experience at Faulkner Subaru in Harrisburg. Kim Werner was very easy to work with via internet and phone and offered us the best deal we could find on the exact vehicle we wanted. The communication with her was seamless and smooth which was very important to us considering our busy family and work schedules. When we arrived late in the evening to pick up our vehicle, Sandy Dragovan was there to greet us and assist us transferring everything from our old trade-in vehicle to our new Subaru. Sandy was very knowledgeable about the new vehicle and very accommodating given that we arrived at the dealership fairly late in the evening and our two young children were with us. Sandy even watched over our children while we met with Brian Dougherty who made the paperwork process easy. If we enjoy our new Subaru as much as I think we will, we will definitely go to Faulkner Subaru when it comes time to purchase another one. Thank you! More

Great experience Everyone was extremely friendly and helpful during and after our purchase. The staff was professional and the atmosphere was down to earth . We fel Everyone was extremely friendly and helpful during and after our purchase. The staff was professional and the atmosphere was down to earth . We felt comfortable the whole time and would not hesitate in returning for future business. More