Faulkner Subaru Harrisburg

Sandy was very friendly and professional. She made sure that our deal went as smoothly as possible. She was willing to come back to the dealership on her off time to accommodate our schedule. that our deal went as smoothly as possible. She was willing to come back to the dealership on her off time to accommodate our schedule. More

When I called on a Friday, Sandy took my call and gave me some info on a Legacy that I was interested in. I called Saturday morning to tell her I was coming down to look at it and asked if they had another o some info on a Legacy that I was interested in. I called Saturday morning to tell her I was coming down to look at it and asked if they had another one I saw on their inventory list on the internet. It wasn't there, but by the time I got to Faulkner she had tracked down where it was and had it brought over so we could see it when we got there. We took it for a test drive and, of course, loved the car. She had told me on the phone that she wasn't pushy and really would take care of us... I was pretty sure that was the standard sales line and we didn't give it much thought. So my husband & I put our game face on and sat down to start the grueling "let's make a deal" part... neither of us have a problem being forward, we aren’t afraid to ask for a better deal, and we are rarely ever even close to speechless—so when Sandy went over to chat with the manager and they both came back to talk to us about what they could offer us we were ready for speeches and sales tactics… we did our homework before we came. When Sandy and Matt came back and told us what they could offer us we were almost sad for a second when we couldn’t say anything except, “Sold!” We spent the next couple of hours filling out paperwork and laughing—they really were hassle free and Sandy was great!! I would, without question, recommend Faulkner to anyone interested in buying a car!! More

The staff was friendly and easy to work with. They were very accommodating, making sure i got to see all different features that would be on my car before i got it. very accommodating, making sure i got to see all different features that would be on my car before i got it. More

I felt welcome as soon as I pulled into the dealership and was looking for a place to park my big truck and a salesman answered my call with a smile and directed me to a place that was easy to get in and and was looking for a place to park my big truck and a salesman answered my call with a smile and directed me to a place that was easy to get in and out of. So when I finished parking I went looking for him to see if he would be interested in showing me around. He was already busy with a customer and said he would introduce me to another sales associate. I asked him if he would place me with someone that spoke well and did not mind dealing with a deaf person, and so, he said, sure and he introduced me to Ms. Sandy Dragonvan. The first thing I thought was oh my gosh, how do you say her last name and she made it easy for me as she did for the entire time I spent looking at cars, asking questions about service and finance. I had been out shopping at a number of dealers and I thought this was going to be 'just another trying situation for me to get all the information and answers to my questions'. Wow, that was not true at all, Ms. Dragonvan took her time with me and made sure I understood all the answers, worked with me via email and text messaging to make this one of the easiest car buying trips in my life. I was not sure I wanted the car as I had been used to driving a truck for over 40 years. I had a number of other cars of interests from previous places, but I came back to Faulkner Subaru a second time and then a third time and closed the deal. She introduced me to the service folks and she also took the initative to have some things corrected that she found with the car. So, I felt she cared as if it was going to be her car and I liked that. I want to end by saying, most experiences for me in the hearing world are a tough time, but this was truly a wonderful change. Even the man, Brian in finance did a great job of making sure the office was quiet, no distractions, and he did a great job of making sure I could read his lips at all times. It was a pleasure not only buying a car there. Thank you, Jim Johnson new owner of a Subaru Outback! More

I started contacting Faulkner Subaru back around November/December 2012. I worked with Greg Feagle (Internet Sales). I decided to hold off until in April 2013 when I saw a specific Impreza Sports November/December 2012. I worked with Greg Feagle (Internet Sales). I decided to hold off until in April 2013 when I saw a specific Impreza Sports Premium color without any additional package, which is exactly what I was looking for. Contacted Greg Feagle again and started the process again. Greg was really great in respond time, answering my questions quickly without being pushy. He simply stated the internet price and request me to let him know when if I wanted to stop by for test drive. I decided to take up on his offer to stop by this time, schedules a time to meet with him. I took a test drive of car and throughout the process I don't feel pressure to make the purchase decision. I let Faulkner Subaru inspect my car that I was considering for trade-in and they let me know how much they would offer for my trade-in. Greg then passed me along to Chris Carvell since his focus is on internet sales and he needed to go back to answer multiple phone calls and questions through emails. Chris Carvell was also great to work with. Again, no pressure, just simply talking about the price, value and making sure we get to mutual agreement. The car I wanted was still in-transit, so I told Chris after I got the final price that I would still think about it and return to him the next day on my decision. No pressure for me to quickly make the decision at that time too. During the final process the following week after the car arrive, the process was pretty simple too. During the signing of all the paperwork, Chris/Faulkner Subaru doesn't try to sell any additional warranty, paint protection or other add-ons, which I know I would decline anyway, but it was nice to know that I don't even have to say no to all those add-on offers/sales. I would recommend Chris Carvell. Faulkner Subaru internet sales group was great too (at least through dealing with Greg Feagle). More

We purchased two new vehicles from Faulkner Subaru in Harrisburg. Sandy was our sales contact and was just wonderful to work with. Answered our questions and did not pressure us. Highly recommend. Harrisburg. Sandy was our sales contact and was just wonderful to work with. Answered our questions and did not pressure us. Highly recommend. More

This was the first new car I have ever purchased and I was overall very happy with the experience. Sandy was very informative and I got the feeling that she really cared about me being satisfied with my n was overall very happy with the experience. Sandy was very informative and I got the feeling that she really cared about me being satisfied with my new Legacy. More

Jesse Mcknight went out of his way to find the right car for us. My wife has a bad back and leg problems getting in and out of cars Jesse showed us several cars that did not work for us and he said let him for us. My wife has a bad back and leg problems getting in and out of cars Jesse showed us several cars that did not work for us and he said let him do some research, then he suggested the Subaru Forester. I commend Jesse for all he has done for us and the people at Faulkner Jim Smee explained all about the details of the car, and the Financial Andria was also helpful. I have dealt with Faulkner for many years and I would highly recommend Faulkner to all. More

Eric, Mitch and Kim provided the best service and experience I have ever had purchasing a preowned vehicle. They were professional, efficient and extremely friendly. I would highly recommend this de experience I have ever had purchasing a preowned vehicle. They were professional, efficient and extremely friendly. I would highly recommend this dealership to anyone looking for any vehicle. More

Frank Gambino is everything you would want in a car sales person. He was friendly right from the first handshake and a very engaging conversationalist. Frank's knowledge and passion for all things Subaru w person. He was friendly right from the first handshake and a very engaging conversationalist. Frank's knowledge and passion for all things Subaru was demonstrated throughout the process, but was especially apparent when he explained the many features of the car. Never once did we feel pressured. Finally, Frank presented us with what we felt was a very fair price and the deal was sealed! More