Faulkner Subaru Harrisburg

Mr. Smee, and all the employees there, were extremely helpful and very knowledgeable of the vehicle and related equipment. We were never pressured, in any manner, to make the purchase. We were allowed helpful and very knowledgeable of the vehicle and related equipment. We were never pressured, in any manner, to make the purchase. We were allowed to test drive the car whenever we wanted, and we could inspect the vehicle at our leisure. Mr. Smee was always availble to answer all questions. He even returned a telephone call to answer a question we had on a Sunday. Mr. Smee actually made buying the car an enjoyable experience. (And I hate to buy cars). So in short, go to Faulkner Subaru and see Mr. Smee - he is the key. More

Friendly and welcoming by manager and sales rep, Sandy. Fair price from the start. They obtained the vehicle I was interested in and made the entire experience a breeze. Fair price from the start. They obtained the vehicle I was interested in and made the entire experience a breeze. More

We are repeat customers to Faulkner Subaru and Sandy. We had such a positive buying experience when we bought our Subaru Impreza 2 years ago, that we went back to see Sandy. We would recommend Sandy and Fa had such a positive buying experience when we bought our Subaru Impreza 2 years ago, that we went back to see Sandy. We would recommend Sandy and Faulkner Subaru to anyone looking to buy a car. We LOVE our new Red Outback! More

Upon my first phonecall to see what inventory was on your lot Sandy was very helpful. She gathered all needed information and when I arrived at your showroom she met me and was willing to assist me in explor lot Sandy was very helpful. She gathered all needed information and when I arrived at your showroom she met me and was willing to assist me in exploring all cars I would be interested in seeing and driving. She followed up with me and kept me informed of the the delivery date of my Crosstrek. I usually deal with another dealership which is closer to my address but because of Sandy Dragovan I came to Faulkner. More

Jim was really great and helping us, when it came to buying my beetle. Andrea was also great with helping us the paperwork.All the other staff was really friendly was as well :) thanks guys!! Wonderfu buying my beetle. Andrea was also great with helping us the paperwork.All the other staff was really friendly was as well :) thanks guys!! Wonderful staff More

Perfect...no need to say more. This dealership totally understands customer service from sales to finance to management. As my daughter [the 1st time car buyer] would say - they "Rock" understands customer service from sales to finance to management. As my daughter [the 1st time car buyer] would say - they "Rock" More

We gave this rating because the overall experience with the employees at Faulkner made us feel at ease when making a substantial purchase of this kind. Sandy Dragovan explained things in detail and answere the employees at Faulkner made us feel at ease when making a substantial purchase of this kind. Sandy Dragovan explained things in detail and answered all of our questions regarding the purchase of our new Outback. Also, the General Manager, Matt Smith, was very personable and made us feel like we were the most important customers at the dealership. More

We had a great experience at Faulkner, thanks to Chris Carvell. It was nice working with Greg Fleagle, the Internet coordinator, and Matt Smith, the president, too. One thing we especially appreciated w Carvell. It was nice working with Greg Fleagle, the Internet coordinator, and Matt Smith, the president, too. One thing we especially appreciated was the relaxing, non-pressured environment. Chris worked to get us what we wanted instead of trying to sell us something more expensive. Everyone was very friendly, and that friendliness felt genuine, not "salesmen" friendly. Chris took the time to get to know us before we even began to discuss the cars. From the test drive to helping us get familiar with the car, Chris was patient and took his time with us. Once we had the car for a few day, he followed up with a phone call to answer questions and to see how things were going with the car. The Internet experience we had before even going to the dealership was first-rate as well. We had contacted other dealers via Internet about selection and prices, and several of them were either evasive or overbearing. Greg gave us a great price and invited us to come down to look around. The price he quoted was far better than we found anywhere else, and that's exactly what we paid when we got there. It was not a "come-on" tactic that some dealers use. There were also no annoying phone calls that we got from other dealers when we contacted them on their website just to get some prices. Faulkner runs its Internet site exactly as most customer would want it to be run. Since our car is new, we have obviously not used the service department yet, but we are hopeful that this department will be as good as we found the buying process to be. When we are in need of another car, we'll definitely go to Faulkner again. More

Sandy was fabulous to work with. She had everything perfectly prepared for our purchase when we arrived and took great care of us. Highly recommend. perfectly prepared for our purchase when we arrived and took great care of us. Highly recommend. More

Purchased a used 98 civic from the dealer "as is" the price appeared to be a reasonable but after purchasing it and driving the car for about a week a transmission problem surfaced and was s is" the price appeared to be a reasonable but after purchasing it and driving the car for about a week a transmission problem surfaced and was something one of there mechanics should have noticed when inspecting the car. The gwc warranty the salesperson recommended i purchase to cover anything refuses to cover the parts to get it fixed. Based on my experience the dealer hides any problems with the car and charges a higher price and then lies about how good the warranty it. The company cannot be trusted More