Faulkner Subaru Harrisburg

Both before and after the sale, the staff was there to help...whether it was their customer or not, they all pitched in! I can honestly say that these friendly folks worked to get me the car I wanted help...whether it was their customer or not, they all pitched in! I can honestly say that these friendly folks worked to get me the car I wanted More

I would recommend this dealership because they go beyond what they need to do to get you in a car. Didn't have car I wanted on lot and Frank went and found one for me within a day. Just bought the car and I what they need to do to get you in a car. Didn't have car I wanted on lot and Frank went and found one for me within a day. Just bought the car and I love it.Everyone is very friendly at Faulkner. More

we went in on a saturday. was told that someone would be found to help us (unfortunately found out, 20 mins later) that everyone was actually with other customers. which was fine, but it would have been ni found to help us (unfortunately found out, 20 mins later) that everyone was actually with other customers. which was fine, but it would have been nice to have been told that from the start) sandy was the first one open and was not very pleasant from the start. seemingly every other statement was 'everyone was busy' . yes thats fine, but not its an excuse for everything. she didnt explain anything just demanded things from us and would walk away without telling us why she needed it. finally got doug jones to come over. im assuming he is the manager and seemed to be a bit irritated at us at first, but quickly realized we werent being difficult, we just wanted to know why and what was going on. in the end, we got our answers from doug. **note, after doug came over sandy walked away and never came back! would never buy from her with her attitude! too bad for her since we are looking at purchasing 2 new cars. More

I gave this rating because of my overall experience. The purchase price is the No. 1 priority. But customer service is just as important. Frank Gambino was more approachable than the salesperson at Faulkner purchase price is the No. 1 priority. But customer service is just as important. Frank Gambino was more approachable than the salesperson at Faulkner Nissan. And my family shares my sentiments about Frank. He was straightforward when we negotiated the price of my new car. It was a pleasure working w/ Doug also. I was 100% satisfied w/ the selection of my car. More

Faulkner Subaru in Harrisburg PA was a great dealership to work with. Everybody was very nice. Sandy Dragovan was incredibly nice to deal with. Sandy answered phone calls and replied to my emails promplty to work with. Everybody was very nice. Sandy Dragovan was incredibly nice to deal with. Sandy answered phone calls and replied to my emails promplty. She gave me the best price I could find anywhere on my new Subaru Legacy. Most of all Sandy went above and beyond and came in on her day off so I could pick up my car! I can't express how much I appreciated this gesture. I live about an hour and a half away from the dealership and when I arrived my car was cleaned and ready for me to take it off the lot. This was my very first car purchase and the people at Faulkner Subaru really made it go smoothly. I would highly recommend this dealership to my family and friends. Thanks for everything! More

Our experience at Faulkner Subaru was excellent. Frank and Matt went beyond the call of duty. Our "deal" was more than fair. They got the car we wanted within a day... and then the kicker was that we d and Matt went beyond the call of duty. Our "deal" was more than fair. They got the car we wanted within a day... and then the kicker was that we decided not to take that car. Yes people, we changed our minds on the spot and took a different car off the show room floor. Needless to say, more negotiating and a complete redo of all the paper work. What could have been a major hassle was handled smoothly and we were put at ease through the entire process. After a bit of a delay (caused by us) we drove home in our new car. We were so impressed that we will make the longer drive and have our vehicle serviced at this dealership. We received excellent treatment and service and would recommend Faulkner Subaru. More

The experience was very positive and enjoyable. We had an appointment at 4:30, but because of bad weather and street flooding I made it to the dealership almost an hour and a half later. No problem! Tom an appointment at 4:30, but because of bad weather and street flooding I made it to the dealership almost an hour and a half later. No problem! Tom took us on a test drive in the Forester, thoroughly going over all the features of the all-wheel drive etc. Afterward he and Eric went over the financing and other options, in spite of late time and some other snags (our fault), and we were able to complete the transaction this evening and take the new car home that evening. More

Sales staff was very good to work with. Frank was thorough in his explanation of the vehicle. Shopping for inventory on the website was excellent. thorough in his explanation of the vehicle. Shopping for inventory on the website was excellent. More

I had a great experience at Faulkner Subaru. Tom was freindly and very informative about the subaru forrester i bought,he knew the car inside and out.There was no pressure to buy anything.I would buy an freindly and very informative about the subaru forrester i bought,he knew the car inside and out.There was no pressure to buy anything.I would buy another car from them. More

We called and made an appt to drive two different Subaru's. Frank was accommodating and not pushy at all. He answered our questions and those he didn't know the answer to he asked for assistance (G Subaru's. Frank was accommodating and not pushy at all. He answered our questions and those he didn't know the answer to he asked for assistance (GPS setup). Good experience and would certainly recommend this dealership. More