Faulkner Subaru Harrisburg

I was very happy with my experience, after my initial visit and test drive Sandy followed up with a letter asking me to contact her with any questions. No high pressure sales tactics, but certainly avai visit and test drive Sandy followed up with a letter asking me to contact her with any questions. No high pressure sales tactics, but certainly available as I needed. When I returned for a second test drive to compare to other vehicles I has been testing Sandy was not there, but Brian was very energetic and helped us out. Once I made the decision to purchase the car, I came back and talked with Sandy about what was important to me. She listened carefully and took the challenge of finding the care I wanted since there wasn't one on their lot. She called me the next day saying she had located "my" car and we arranged for a day and time to pick it up. More

Got eprices on a Subaru Impreza Sedan, Subaru Impreza hatchback and a Subaru Legacy that I saw on their web-site. Prices on the Imprezas were the lowest of five dealers that I checked. I visited the s hatchback and a Subaru Legacy that I saw on their web-site. Prices on the Imprezas were the lowest of five dealers that I checked. I visited the showroom and checked out the cars. I completed purchase in about 2-3 hours. More

Buying a car from faulkner Subaru with the help of Doug Edwards was a seamless endeavor. He beat the price from every dealership that I received a quote from! I contacted him via telephone prior to the pur Edwards was a seamless endeavor. He beat the price from every dealership that I received a quote from! I contacted him via telephone prior to the purchase, explained exactly what I desired and he delivered! I was in and out of the dealership in about an hour which was the fastest I ever purchased a car. Furthermore, he follows up with me periodically to ensure that I am satisfied with my purchase as well as the service I receive from Faulkner Subaru which I think is outstanding customer service. He even takes my car for service when needed. Never have I experienced this before. I will only buy cars from Faulkner from now on. More

Everyone is so friendly at this dealership!! Everytime you arrive, you are always greeted with a warm smile. Sandy has been so good to us. She calls once in a while to check on us and to see how the car you arrive, you are always greeted with a warm smile. Sandy has been so good to us. She calls once in a while to check on us and to see how the car is doing. Knowing this dealership like we do now, we couldnt have bought a car at a better place!! More

Mike was very friendly and seemed to really be working for us to get us what we wanted and needed. He was knowledgable and eager to share information but wasn't forceful or pushy when it came to actually for us to get us what we wanted and needed. He was knowledgable and eager to share information but wasn't forceful or pushy when it came to actually selling the car. Mike was great...maybe he should be in Faulkners next commercial!!!! More

Because of a job change I needed a car very quickly. I was visiting dealers of the brands I was interested in. My primary visit was to obtain information and pricing. I was not interested in a test driv was visiting dealers of the brands I was interested in. My primary visit was to obtain information and pricing. I was not interested in a test drive or sales discussion at that time. Each dealer was informed that upon review of the information I would be back to test drive the car I was interested in and make a decision at that time. Sandy was fine with that. I was not hustled off to a sales manager for an immediate close or additional pressure. As was the case with the Hyundai, Toyota and Kia dealerships. Upon my return a quick test drive was made, confirmation of pricing and availabilty was supplied. Due to my time restraints that day, Sandy could not finalize the sale. But, I believe, she did take the vehicle I wanted off the market and place a sold sign on it. I returned a couple days later to sign the papers. The credit manager was pleasant and as friendly as Sandy. Within 90 minutes of my arrival I was driving home in my new Legacy. More

This was the most pleasant experience we have had buying a car! Sandy is very friendly and we clicked immediately. No high pressure sales tactics. Honest and forthright. She answered our questions clearly a a car! Sandy is very friendly and we clicked immediately. No high pressure sales tactics. Honest and forthright. She answered our questions clearly and without hesitation. We told her we were going out to test drive another car and she was okay with that. After the other test drive, we came back and said we wanted to purchase the Outback in the showroom. It was ready for us to drive home that day!! There were none of the "gimmicks" that we have experienced with other dealerships and we've been shopping for about three weeks before making this purchase. I am very happy with my Outback and would highly recommend Sandy and the team at FSH to anyone looking to buy a vehicle! :) More

The whole process was deceptive. They sold me a Volvo and the car had a major problem with the transmission. The practically forced me to choose another vehicle and when I did the price was a lot more thant the car had a major problem with the transmission. The practically forced me to choose another vehicle and when I did the price was a lot more thant they advertised for the vehicle in the papers and online. I bought an extended warranty on this vehicle and when I eventually traded it in, I was promised a full refund by the dealership only to receive 92%. There excuse was that they forgot to send the paperwork in on time. I have never experienced anything like this at any other dealership and would recommend for everyone to avoid these people like the plague. Their practices are deceptive and they just care about customers. I even had a check removed by someone there from my glove box while my car was in for service. I find all of this stuff unbelievable in todays world. I have dealth with other Faulkner dealers with good success but not these people. It makes me wonder about the owners and their letting practices like demonstated to me continue. More