Faulkner Subaru Harrisburg

Excellent dealership. My dad was looking for a Toyota on the Faulkner Toyota website. We found a 2015 RAV4 and it happened to be at the Subaru dealership. He made an appoi My dad was looking for a Toyota on the Faulkner Toyota website. We found a 2015 RAV4 and it happened to be at the Subaru dealership. He made an appointment and we drove down to check it out. Upon arrival we met our salesman Caleb. He made the entire experience great. There was absolutely no pressure. We never once felt rushed, he answered every question and was extremely knowledgeable about the vehicle despite looking at a Toyota at at Subaru dealership. There were no games, no lies, no fake pricing. The vehicle condition was exactly as described. The car hadn’t been fully serviced yet because it was a recent trade. Caleb let us know that it wouldn’t be ready for a few days, which was fine, because my dad didn’t need it that day. He kept in communication with us for the next few days and kept us updated on when the car would be ready. The day of pickup went just as smooth. If I had to saying anything negative it would be the finance department was understaffed and it took much longer than expected to get the paperwork for the sale completed. It wasn’t the end of the world but we did wait an hour for our turn which I didn’t expect. At the end of the day out of 45 vehicles I purchased in my life I’d say this dealership is absolutely in the top 5. If you are looking for a Subaru or any other preowned vehicle I’d 100% recommend Faulkner and specifically Caleb. More

Staff are approachable and did a commendable sales service. Hoping that it will be the same during the after market service and maintenance. service. Hoping that it will be the same during the after market service and maintenance. More

I have been a customer of Faulkner Subaru for 12 years and have always been impressed with their sales and service. and have always been impressed with their sales and service. More

In need of a new used Forester i watched their website for several days and saw several cars that were of interest but the ones I was interested in sold quickly. I happened to be on their website when a b for several days and saw several cars that were of interest but the ones I was interested in sold quickly. I happened to be on their website when a brand new listing popped up, just what i was looking for!! As fast as my fingers could type, I contacted their online sales. I told them I had seen cars go so fast that I did not want to miss out on this one, I wanted to get it before it ended up being sold. I asked for final price, gave the rep all my info, and was told they'd be back with price shortly,so I waited. The pics for the car popped up and I reaffirmed my desire to purchase and was told price was on the way. I made repeated contact with the rep eager to close the deal. Hours go by and rep stops responding to my email. This continues over night. Contact rep before hours wanting to close the deal. Still waiting on price. Hours later after more back and forth, the rep says: sorry for the inconvenience but that car was sold late last night. What?? How??? I made attempt to buy at 3pm when listing first appeared and was given a run around. I was willing to travel a few hours for just the right car. I have been purchasing used cars online since 2012 from various central PA dealerships. In those many instances, I have contacted online sales and told them i wanted to get that car and asked for price. Within a short, reasonable time, price was given and deal was closed. Totally inept here, total disrespect of the online buyer. More