Faulkner Subaru Harrisburg

Thought it was Good- ended up being wrong. Had my car in for a simple oil change (25,000 miles)a few weeks ago. Service advisor told me I needed tires, that mine were 6/32. Was totally shocked Had my car in for a simple oil change (25,000 miles)a few weeks ago. Service advisor told me I needed tires, that mine were 6/32. Was totally shocked since I JUST replaced them the week before. But since I didn't know what exactly the tech was seeing, I declined new tires and paid and left. Went directly to an auto parts store and bought my own tire depth gauge and found them all to be in NEW condition,11/32. I come up with one of two conclusions:1., based on my mileage, they assumed I needed tires without even looking at them or 2, I was being hustled for new tires. I contacted the service manager and relayed this information- expected a call back with some sort of explanation, got nothing. Last ditch effort, I called my salesman who was great, and he passed it on to a sales manager. Got a message from the manager with times to call back, which I attempted 3 times with no success. Left a message and still have not heard anything several days later. I've lost all trust in the dealership and despite being convieniently close, I will be taking my business elsewhere. More

I purchased my second new Subaru Since my previous experience was so good in purchasing a SUBARU CROSSTREK for my wife last year, I decided to return to Faulkner Subaru Harrisburg to Since my previous experience was so good in purchasing a SUBARU CROSSTREK for my wife last year, I decided to return to Faulkner Subaru Harrisburg to purchase a SUBARU OUTBACK. My salesperson Sandy Dragovan was who I dealt with last year and was definitely the salesperson I wanted to deal with this time around. As she did previously, she was very easy to work with and very attentive to my needs and wants for my purchase. After a bit of negotiating we settled on a price and it was a GO! She was able to get everything done that day to allow me to return the following day to "sign away" and drive out with my new car. Very easy and very hassle-free. Sandy and all the staff there were terrific and I would recommend this dealership to anyone seeking a quality car and quality service. Thank you to everyone at Faulkner Subaru Harrisburg More

Great Customer Satisfaction The whole team from the saleswoman (Sandy Dragovan) to the finance staff did an excellent job from start to finish to get me into the vehicle I wanted The whole team from the saleswoman (Sandy Dragovan) to the finance staff did an excellent job from start to finish to get me into the vehicle I wanted. They did everything in their powers to get everything finalized and did so with even staying later than normal to get it completed. They were all very nice and personable. Will deal with them again in future endeavors. More

Sold the car I wanted on my way in to dealership. I had been speaking with Karen about 2 diff used cars I was interested in but couldn't get in till 1230 on Saturday. I sent her an email that i decid I had been speaking with Karen about 2 diff used cars I was interested in but couldn't get in till 1230 on Saturday. I sent her an email that i decided on the blue car Friday evening. Saturday morning she sent text car was available and I would be in at 12:30. On my way to the dealership the car was sold. Poor customer service! More

I will give them my lifetime business!! We purchased a used car from Faulkner. Jodie Payne sold us the car. She made us feel like family. She was not satisfied until we were satisfied. This We purchased a used car from Faulkner. Jodie Payne sold us the car. She made us feel like family. She was not satisfied until we were satisfied. This dealership has gone above and beyond for us. Including helping us when our fuel pump needed repair and we were stranded 6 hrs. from home. The Staff is professional and courteous and give you 100%. I have never been treated so respectfully. They have made us a lifetime, loyal customer! More

The way car buying was meant to be I saw a used malibu advertised online at the price point i wanted. I called the dealership and 2 days later my vehicle was delivered. Ryckitta was my I saw a used malibu advertised online at the price point i wanted. I called the dealership and 2 days later my vehicle was delivered. Ryckitta was my sales consultant. She is a professional and more important, a straight shooter. None of that good cop bad cop routine; or the 4 squares that get you the payment you want, while devaluing your trade in and extending the term of your loan. Thanks Ryckitta! More

Great Customer Service I ended up going to this dealership by accident, but am so glad I did. Sandy was great to work with. And the car I wanted was traded the same day I ta I ended up going to this dealership by accident, but am so glad I did. Sandy was great to work with. And the car I wanted was traded the same day I talked to Sandy. They eve wash your car after getting serviced in the express service lanes. More

Faulkner Subaru Harrisburg Karen Balendran was our first contact via the Internet. She was prompt in responding to our emails and questions. Sandy Dragovan was our sales perso Karen Balendran was our first contact via the Internet. She was prompt in responding to our emails and questions. Sandy Dragovan was our sales person. More

Two for Two Loved, loved, loved the personal attention our salesperson, Sandy Dragovan, gave us. Not once but twice. Our experience was so positive the first t Loved, loved, loved the personal attention our salesperson, Sandy Dragovan, gave us. Not once but twice. Our experience was so positive the first time that we went back a second time.. We hope to have a long relationship with Suburu and hopefully with Sandy. More

Third Time is a CHARM Sandy Dragovan and the credit staff were professional, fast, through and conducted the transaction with considerable consideration for my limited amou Sandy Dragovan and the credit staff were professional, fast, through and conducted the transaction with considerable consideration for my limited amount of time. I walked in around 1:15 - 1:30 on May 20th and left in my new Legacy by 4:00. This is my third lease with Sandy. That in and of itself should tell the reader something. In addition tom professional yet personal approach by Sandy and the credit staff. My decision to take a third lease from Faulkner Subaru Harrisburg is also a reflection on the attitude and co-operative nature of Zack and the entire service team. More