Faulkner Toyota Trevose

Service check Great service and was done very quick. People were kind and knew what they were talking about. My vehicle was done when they said it would be. Great service and was done very quick. People were kind and knew what they were talking about. My vehicle was done when they said it would be. More

Wheels balance Wheels and tires transferred from my trade, shimmy at 55mph on Tuesday .Zach got me an appointment for first thing Wednesday morning, now a sweet ride Wheels and tires transferred from my trade, shimmy at 55mph on Tuesday .Zach got me an appointment for first thing Wednesday morning, now a sweet ride More

Inspection/oil appointment Staff is always very considerate! Have an 8 AM appointment for oil change and inspection. Already saw six cars pull in prior to my getting there Staff is always very considerate! Have an 8 AM appointment for oil change and inspection. Already saw six cars pull in prior to my getting there. Busy morning! I waited almost 3 hours and then took a loner as they were waiting on a part. Think I may drop my car off the night before saying they can get very busy at times. More

Professional It was easy to make an appt via email. When I got there, my vehicle was signed in and I waited less time than expected. It was easy to make an appt via email. When I got there, my vehicle was signed in and I waited less time than expected. More

Recommend BUT took 2 times to get minor fender damage repaired and to have repainted. Fender wasn't seated properly and clear coat was dried and left with a hardened drip spot to get minor fender damage repaired and to have repainted. Fender wasn't seated properly and clear coat was dried and left with a hardened drip spot that I could peel into with my thumb that was going back into the painted fender/quarter panel. The 1st time I had gone to Faulkner after being called that the damage was repaired, the "gentleman" at the desk asked was how am I going to pay? Cash or credit? I said can I look at the car 1st? He handed my keys and said it was outside somewhere and to push the alarm button to find it! Are you kidding me? Couldn't get off his seat and show me to where my car was nor go over the repair that was done. I was PISSED needless to say. VERY UNPROFESSIONAL! When finding my car and saw the repair, I was NOT happy! Took them another week to correct the repair. I was then satisfied. More

Great customer focus, very pleasant experience! Zach took the time to understand what I wanted before suggesting specific models to look at and price. He was very polite, professional and patient as Zach took the time to understand what I wanted before suggesting specific models to look at and price. He was very polite, professional and patient as we worked through the buying process. More

My toyota experience I like this dealership they have a great crew that works together to help you and feel like your part of it. Bought my first truck here in 2008 and no I like this dealership they have a great crew that works together to help you and feel like your part of it. Bought my first truck here in 2008 and now on my 3rd tundra we love them. More

Car Purchase and Service were good and as expected but When we bought our car, thank you Mike, it was a pretty good experience, they were a little too friendly and sometimes a little too presumptuous but t When we bought our car, thank you Mike, it was a pretty good experience, they were a little too friendly and sometimes a little too presumptuous but they are salesmen so I guess that is to be expected. They did manage to get my husband a good price, I think, on a new Camry and that part was good. It was when we went back for routine service that changed our minds a little bit, more mine than his. I felt like the wait was way too long but apparently it was normal, just putting that out there but when I went to pay and talk to the cashier is when the experience went form slightly impatient to - B!shhhh you better not be playing with me! When you are in customer service you have to put your phone down and pay attention. I mean seriously, seriously. She went from the cell phone to the work phone and put up a finger as to tell me I needed to hold on!?! I have been staring at you for 5 mins, why am I still the one standing there? Now mind you, I was already a little antsy and beyond my patient threshold but seriously this woman only added to my frustrations. Maybe if I would have texted her she would have taken care of me first! More

Tire Repair Had a screw in my tire. They replaced the tire in a very timely manner. Car was returned clean and ready to go. Very happy. Had a screw in my tire. They replaced the tire in a very timely manner. Car was returned clean and ready to go. Very happy. More