Faulkner Toyota Trevose

Great experience They helped me understand everything before i take any decision. Specially Michael Smith, he was staying in my side from the moment i make the appoi They helped me understand everything before i take any decision. Specially Michael Smith, he was staying in my side from the moment i make the appointment to the time i got out with my new car... More

reputation I’ve lived in the area for many years and Faulkner always had a great reputation for their service. On time, not too long of a wait and honesty. Not I’ve lived in the area for many years and Faulkner always had a great reputation for their service. On time, not too long of a wait and honesty. Not the usual add ons that other dealers try and and get you for. More

Dealer's Warranty Not What I Thought My car is 2-1/2 years old, a 2015 Avalon XLE, and the air conditioner stopped working. I took it in and was told it needed a new condenser and freon. My car is 2-1/2 years old, a 2015 Avalon XLE, and the air conditioner stopped working. I took it in and was told it needed a new condenser and freon. I was then told it was not covered under the 3 year bumper to bumper warranty I was told I had when I bought the car. The reason I was given was that the condenser was damaged, possibly due to a rock hitting it, which is not covered. I think this is bogus, as this seems to be normal wear and tear on a car. How can you avoid rocks bouncing up and hitting your car? I was told that if I had purchased the extended warranty, the repair would be covered. However, I read the extended warranty booklet, and it says that it picks up after the basic warranty ends, so I don't see how that would have helped. There was nothing in the booklet which said it would cover damage to a component like my car experienced, unless I read it wrong. Cost was about $600. They did knock if $100, which I appreciated, but it still doesn't seem right to me. More

First visit I asked for the car to be run through the carwash because the undercarriage was covered in mud from being at a softball game. It was never done. I asked for the car to be run through the carwash because the undercarriage was covered in mud from being at a softball game. It was never done. More

Excellent experience. I appreciated the willingness of the team (Alan and Dawn and Patty) to present me with a reasonable price and to be fully available to both solicit an I appreciated the willingness of the team (Alan and Dawn and Patty) to present me with a reasonable price and to be fully available to both solicit and answer my questions. I also value Alan’s commitment to be my liaison with service, for the foreseeable future. More

Super Service Faulkner Toyota's service department is great. They treat me with respect, which not all service places do since I am a young woman. My service rep Faulkner Toyota's service department is great. They treat me with respect, which not all service places do since I am a young woman. My service representative Greg explained what was needed and how long it would take. They were on schedule. I will be returning there when my car needs it's next service. More

Faulkner takes care I’ve bought three SUV’s from Faulkner. As a disabled customer I had the opportunity to work with Faulkner’s only female saleswoman. Since then, i’ve I’ve bought three SUV’s from Faulkner. As a disabled customer I had the opportunity to work with Faulkner’s only female saleswoman. Since then, i’ve had the experience to show and learn from this “dealership”. They go above & beyond to accommodate not just the disabled but all their customers! Everyone who works at Faulkner makes you feel “important “ and “valuable”! I won’t go to anyone but Faulkner! My service rep Andrew was the best! It was my first maintenance since I purchased my “dream Highlander” at Faulkner...of course! More

Repair of Cadillac Excellent Service. I brought my car in and they immediately processed the claim and I received a rental vehicle. The service was friendly and quick. Excellent Service. I brought my car in and they immediately processed the claim and I received a rental vehicle. The service was friendly and quick. More

5 Toyota Corollas and going strong! This week my wife and I purchased a 2018 Toyota Corolla. Over the past years we have purchased 5 Corollas (including this 2018) with Alan Rhode being This week my wife and I purchased a 2018 Toyota Corolla. Over the past years we have purchased 5 Corollas (including this 2018) with Alan Rhode being our sales person for all 5 purchases (1996, 2000, 2005, 2013 & 2018.) With each purchase Alan has been a superb sales person; assisting us with the color selection by walking with us on the lot, answering all our questions, explaining the car's instrument panel controls and switches, etc. Whenever we required service on one of our cars Alan was always there to help us. The service dept. is great; always fast & answering our questions. Like your commercials say "TO BE SURE". More

Kept in the loop! Work that was done was great. The contact Greg Sherwood did a fantastic job in emailing me with updates to let me know how things were going as well Work that was done was great. The contact Greg Sherwood did a fantastic job in emailing me with updates to let me know how things were going as well as when to expect to finish. More