Faulkner Toyota Trevose

Car owner Beast seals service ,eek happy, thank you so much Regular Unleaded I-4 2.0 L/121, MPG City: 27 MPG Hwy: 31***, 4DR, Ruby Flare Pearl Exterior, Black Beast seals service ,eek happy, thank you so much Regular Unleaded I-4 2.0 L/121, MPG City: 27 MPG Hwy: 31***, 4DR, Ruby Flare Pearl Exterior, Black Interior, 1-SPEED CVT W/OD Mileage Trim XLE Premium Stock # 114286 VIN NMTKHMBX9JR004659 Exterior Color Ruby Flare Pearl Interior Color Black Drivetrain FWD More

Communication Faulkner Toyota is very informative with their customers. Andrew, my service department representative, kept me up to date with what my vehicle needed Faulkner Toyota is very informative with their customers. Andrew, my service department representative, kept me up to date with what my vehicle needed and the process of getting the parts acquired throughout the day. More

Recovery Things started out rocky but they took the steps needed to make things right and are replacing the parts that were needed. The only small downside is Things started out rocky but they took the steps needed to make things right and are replacing the parts that were needed. The only small downside is another trip to service once the parts arrive. More

Service and new tires I would have given 5 stars however, Shannon told me they'd run my car through the car wash after my service was done. They didn't, I was very disappo I would have given 5 stars however, Shannon told me they'd run my car through the car wash after my service was done. They didn't, I was very disappointed. More

Very disappointing My newly delivered car had scratches in the clear coat that was on the hood and the interior of the vehicle was not clean and had stickers still in pl My newly delivered car had scratches in the clear coat that was on the hood and the interior of the vehicle was not clean and had stickers still in place that should have been removed. The issues started when I picked up the loaner car and had to give the service person a credit card, when I asked him why he stated “I case you disappear and don’t return the rental” ; Really! Why would I take off with a RAV4 loaner and leave my brand new 2018 Higblander XLE that cost me over $10 more than the loaner was worth? I travel for business and rent cars on a regular basis, I usually get a copy of the rental agreement in case I was stopped and asked to produce registration, they said I didn’t get any paperwork, and usually the rental is clean, this car looked like the outside had not been washed in weeks. They took my vehicle and promised I would be 100% satisfied after they had it detailed at their Mercedes dealership. They had my car for over a week,when I returned to pick It up, the inside still was not completly cleaned, they used some type chemical on the inside door panels that discolored the plastic, they exterior was not clean and had dirty streaks in several areas, and we found a couple scratches in the left rear quarter panel. So now it is Saturday morning and we are spend our day off work waiting in the dealership while they attempt to fix the issues we have with this new vehicle. The Sales manager came out at dinner looked but just sent it back for additional work, he offered no apology for our inconvenience. I am a very loyal Toyota customer that bought my first Toyota in 1979, I have never had an experience like this at any other Toyota dealership. I am very disappointed with this experience. More

Awesome Experience!! Just a quick shout out to Michael Steinberg for all of his help getting our hands on a beautiful GMC Terrain. Second time dealing with Mike and his t Just a quick shout out to Michael Steinberg for all of his help getting our hands on a beautiful GMC Terrain. Second time dealing with Mike and his team at Faulkner. Always professional and makes the experience a breeze. Also, Bill Blythe for all of his help in the financing end. Thanks again Mike!! More

RAV4 lease I was very happy with the service provided by Anthony Rocchi on the lease of our new RAV4. He took his time and walked us through all the new feature I was very happy with the service provided by Anthony Rocchi on the lease of our new RAV4. He took his time and walked us through all the new features. Mike Villari couldn't have made the Financing any easier! We brought our 2 little girls with us and they were both great with keeping them occupied while we dealt with what we had to do. Great guys and Great service! More

Hassle free service This dealership honors appointment times and when the repairs are going to be a few hours they are happy to offer a loaner car or a ride home. This dealership honors appointment times and when the repairs are going to be a few hours they are happy to offer a loaner car or a ride home. More

20000 Mile Check-up I took my 2015 Avalon in to have the oil changed, tires rotated, and to have mechanic look at a loose cover over threshold of drivers side door. When I took my 2015 Avalon in to have the oil changed, tires rotated, and to have mechanic look at a loose cover over threshold of drivers side door. When I spoke with Greg, he looked at my mileage and said that he recommended that I have the car serviced for 20000 mile check up even though I only had 16000+ miles on the car. He mentioned all of the checks covered in the 20000 and said that it would be less expensive than having oil changed, tires rotated, etc. I agreed. When I brought the car into the garage entrance, the serviceman noticed that my car was due for inspection in the near future and asked if I wanted it done along with the checkup. I said yes as it would save me another trip next month. More

Appt for scheduled mtce. Good service from start to finish. Nice comfortable waiting area and choices of beverages. Bottled water would be a nice addition. Work completed in Good service from start to finish. Nice comfortable waiting area and choices of beverages. Bottled water would be a nice addition. Work completed in a timely fashion. Andrew remembered me from previous visits. More