Faulkner Toyota Trevose

excellent service and very friendly I had my car in for a state inspection and oil change, Shannon was extremely helpful and friendly, he took the time to explain to me that I would be n I had my car in for a state inspection and oil change, Shannon was extremely helpful and friendly, he took the time to explain to me that I would be needing tires soon, and was very helpful explaining the type of tires needed for my vehicle. The cashier was very friendly, my experience with Faulkner was excellent. More

State Inspection I was extremely satisfied with the service. It was easy to make an appointment. I was checked in at my Appt.time and Andrew informed me what was need I was extremely satisfied with the service. It was easy to make an appointment. I was checked in at my Appt.time and Andrew informed me what was needed to pass Inspection and additional recommended service within an hour. More

My Faulkner Toyota experience I was very impressed with the level of professionalism, courtesy, & knowledge that was extended to me on April 13,2018 when leasing my 2018 Toyota Cam I was very impressed with the level of professionalism, courtesy, & knowledge that was extended to me on April 13,2018 when leasing my 2018 Toyota Camry. Tim Mellor provided me the ultimate in what a sales person should provide in selling it's product. He answered all of my questions, explained in detail all aspects of the vehicle. He treated me with respect & I would HIGHLY recommend him to anyone. I also was impressed with my interaction with both Rob Lewis & John Hogan. More

Great all around experience I had a wonderful experience with the team at Faulkner. They made everything easy for me, from getting the appointment to the text messages updating m I had a wonderful experience with the team at Faulkner. They made everything easy for me, from getting the appointment to the text messages updating me on the progress. When I picked up my car it exceeded my expectations in every way possible. The car was clean and looked amazing. Thank you! More

3 days turned to 3 weeks Made a reservation and the initial review said it would take 3 days to replace my bumper and fix a small dent in the lift gate. Called 4 days later a Made a reservation and the initial review said it would take 3 days to replace my bumper and fix a small dent in the lift gate. Called 4 days later and was told on a Thursday my car was in paint and would be ready the following Tuesday. I when I didn’t hear from them on Tuesday I called and was told my car was in paint and would be ready by the end of the week. I called on Friday and was told the car was in paint and that is would be ready the following Monday. At this point I had given up hope that this shop A) would ever tell me the truth and B) that I may ever get my car back. I never heard from them on Monday, waited until Wednesday to call and was told my car should be out of paint and done the following day. It was finally completed at 2:30pm. 18 days. From what they told me my car was being “painted” for 15 of those days. The person assigned to my repair was unresponsive, never called, never explained the delay, and made his front desk staff deal with me because he was too “busy” to talk to me on the phone or in person. Faulkner made a mistake to route all of their Mazda/GMC repairs to this location. Not only will I never use them again but I may not buy another car from them either. 12 years of loyalty gone. That said, the front desk staff was helpful and understanding and did everything from a client relation standpoint, and for that I thank them. More

Straight up, willing to work with you . They worked with me to get the best deal with my trade in and my purchase, very pleased with the service,try them you'll be glad you did!!!! They worked with me to get the best deal with my trade in and my purchase, very pleased with the service,try them you'll be glad you did!!!! More

Outstanding service! Made a split second decision to get a new car and made the right decision going to Faulkner! Tim Mellor and Bill Blythe are awesome! They are like n Made a split second decision to get a new car and made the right decision going to Faulkner! Tim Mellor and Bill Blythe are awesome! They are like no other! They both put the "A" in Awesome! Tim had my car ready before I arrived. Because he was very proactive during the financing stage, we were out in an hour! This is the fastest ever! Bill is the man! He educated us on some important things and had the mortgage docs ready so fast that I had to ask "are we done already?". I have bought several cars and this is by far the BEST experience I have ever had!!! Keep up the good work guys! More

Was the only time I was not 100 % satisfies! The gentleman who helped me at the counter could’ve been nicer. At one point he told me I was not listening to what he was saying!!!!! I was quite The gentleman who helped me at the counter could’ve been nicer. At one point he told me I was not listening to what he was saying!!!!! I was quite annoyed!! More

Lease car very satisfied , very satisfied with the car ,car driving great professional employee , Paul and Jason explain everything about car and financing. Gre very satisfied , very satisfied with the car ,car driving great professional employee , Paul and Jason explain everything about car and financing. Great, excellent job! Have a nice day!!! More

Buying a new car Started looking for a new car about 2 months ago and everywhere I went they tried to sell me a car they had on the lot even though it was not what I w Started looking for a new car about 2 months ago and everywhere I went they tried to sell me a car they had on the lot even though it was not what I wanted. I went to Faulkner Toyota and the experience was totally different the sales man Bruce Glantz asked what exactly what I wanted and then proceeded to find it for me. The help I received from everybody involved was fantastic and I would recommend this dealership to everybody. More