Faulkner Toyota Trevose

Faulkner Toyota Trevose is a great place to do business and to bring in your vehicle for service. They are very friendly, quick, and efficient and do a good job explaining everything and answering any ques and to bring in your vehicle for service. They are very friendly, quick, and efficient and do a good job explaining everything and answering any questions. I highly recommend them to everyone as a place of honesty and integrity. More

Fast on time service. Friendly staff. Only draw back was left my seat so far back and don’t have memory seats. Friendly staff. Only draw back was left my seat so far back and don’t have memory seats. More

I’m not one to write reviews but this needed to be put out there so this does not happen to anyone else. On March 22nd I had an appointment to go look at a 21 Toyota Supra that was certified. I was fully out there so this does not happen to anyone else. On March 22nd I had an appointment to go look at a 21 Toyota Supra that was certified. I was fully ready to move forward and brought all info needed to make it as seamless as possible. We agreed on numbers and had one approval from the bank. I was told we were waiting to see if Toyota Financial had a better rate and that the only person that could call was the GM. This was after 5 and I was told that the GM won’t be back till Monday. So we left and were going to wait till then. Paul (our “sales person” if you call him that) called me first thing on Saturday saying the GM actually came in and called Toyota Financial. They told me the rate was better and all this “good news”. Now I also work in the auto industry and told them I work all day since it’s Saturday and the first I could get there would be Monday after my shift. I was told yeah no problem we will see you then. I assumed the vehicle was mine at this point after going through everything and agreeing to purchase. I excitedly texted Paul on Monday morning to confirm we’re all set for pick up later that day. All I got back was..”that car sold on Saturday”…. I called him asking why the vehicle was not held like I assumed would be since I was told we’re all good for Monday. All he said is they don’t hold cars. IF I KNEW THAT I WOULD HAVE LEFT WORK ON SATURDAY AND CAME DOWN TO DO THE REST OF THE PAPERWORK! Super frustrated I called the used car manager “who had nothing to do with the situation but had to express my frustration with. He said he could keep an eye out… I also emailed the GM and absolutely no response. Put in a request with Toyota directly and was told they were going to contact me by end of day that Wednesday. This place does not care about customer experience. Take your business elsewhere to any other Toyota dealer. You’ll just end up disappointed More

They were great to deal with and the customer service was top notch. Would definitely refer them top notch. Would definitely refer them More

Most efficient service group I have ever dealt with. They are upfront and honest and will go over any additional services needed before actually doing them. No pressure ever They are upfront and honest and will go over any additional services needed before actually doing them. No pressure ever More

Service desk person was helpful and courteous and I wss able to make an appointment for the date and time I wanted able to make an appointment for the date and time I wanted More

Outstanding service . The Toyota representative informed me of every single detail that the technician performed. The Toyota representative informed me of every single detail that the technician performed. More

Everything went well and the service was very good. Everything was explained to me. Thank you Everything was explained to me. Thank you More

Super happy I took the trip from NY to Trevose, PA. Right from the get-go, Mike was awesome over the phone, answering all my questions without missing a beat. Honestly, it’s the best experience I’ve ev Right from the get-go, Mike was awesome over the phone, answering all my questions without missing a beat. Honestly, it’s the best experience I’ve ever had at a dealership. No pushy sales tactics, just really chill and straightforward. I felt super comfortable the whole time, and the whole thing was surprisingly quick. Definitely recommend if you’re looking for a laid-back, no-stress car buying experience More

Faulkner Toyota is an honorable dealership. They are straight forward and will work to get the vehicle you really want. My salesman, James Fitzgerald (Fitz), is an honest man who has a great pa They are straight forward and will work to get the vehicle you really want. My salesman, James Fitzgerald (Fitz), is an honest man who has a great passion for helping his customers. More