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Faulkner Toyota Trevose
Trevose, PA
2,055 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,055 reviews
September 29, 2018
Great experience We had no difficulty getting a timely appointment and the service was completed as expected. Staff was kind and professional. Would return for future We had no difficulty getting a timely appointment and the service was completed as expected. Staff was kind and professional. Would return for future service needs. More
by ZAVORSKI051
Verified CustomerEmployees Worked With
Tom Hunton
September 28, 2018
Worst customer service provided ! Had to return to the body shop as the paint job wasn't done properly for the first time and representative Lauren misbehaved and tried to make me real Had to return to the body shop as the paint job wasn't done properly for the first time and representative Lauren misbehaved and tried to make me realize that she is doing me a favor to redo it ! And when brought it to Mr.Steve's attention,instead of listening,he taunted and took her side. Nevertheless, wasn't given any paper work after redoing the job(coz as per Lauren,"no body got paid to redo it,so no paperwork"). More
by ZESHAN_QUADIR
Employees Worked With
Lauren, STEVE SAURMAN
September 28, 2018
Purchased of new vehicles Shopped there number of times. Sales have always come through for my family. Had to work back n forth but the sales n dealership has always come throu Shopped there number of times. Sales have always come through for my family. Had to work back n forth but the sales n dealership has always come through More
by RAMBLE2100
Employees Worked With
Michael DeGuida, Zachary Biello
September 28, 2018
Horrible experience with customer service - stay away from Shannon Haughney. Bought brand new Highlander 2018. Could not get it to play music from USB drive-same drives work in my wife's Hond - stay away from Shannon Haughney. Bought brand new Highlander 2018. Could not get it to play music from USB drive-same drives work in my wife's Honda. Went to the dealership service department to see what's wrong. They check the car - it was all right, but could not tell me why my USB drives (two of them) were not working. The person I've spoken Shannon Haughney. I've explained to him that same USB drives work in my wife’s Honda, in my computer, pretty much anywhere, but my new shining Highlander. He was not able to answer any question and finished with "I don't want to waste any more of my time with you here". Great way to treat a customer who just bought $37K brand new vehicle. Shannon was not only rude, unprofessional, not polite whatsoever, he also seemed very irritated by mere fact that I am asking questions instead of just listening to his uneducated BS. Customer service people is face of any business. We deal a lot more with them than with sales people. Shannon has no idea of being polite, of being helpful, of being respectful at least. To have person like that is big liability - trouble waiting to happen. I am very disappointed and will write letter to Toyota organization about this incident More
by mm507
Employees Worked With
Shannon Haughney
September 28, 2018
Quick and painless Everyone was very helpful, I enjoyed my time at Faulkner, easy and smooth process. I love my new 4runner and I'm looking forward to working with every Everyone was very helpful, I enjoyed my time at Faulkner, easy and smooth process. I love my new 4runner and I'm looking forward to working with everyone at Faulkner again in the future. More
by BRENNONRUSS
Employees Worked With
Dawn Markee, Paul Mochalin, John Hogan
September 28, 2018
Pain free experience. Making my purchase of a Highlander at Faulkner Toyota was painless. Tim Pinkerton was the ultimate example of what a car salesman should be. From th Making my purchase of a Highlander at Faulkner Toyota was painless. Tim Pinkerton was the ultimate example of what a car salesman should be. From the time of my test ride to the purchase of the vehicle he was there to answer all my questions about the vehicle. He even followed up with me after the sale. A good experience and I would recommend the dealership and Tim to all. More
by JRA13
Employees Worked With
Timothy Pinkerton, John Hogan
September 27, 2018
Great experience Working with Andrew was certainly a pleasure. He made the process easy and completed the work on time and kept me informed every step of the way. He Working with Andrew was certainly a pleasure. He made the process easy and completed the work on time and kept me informed every step of the way. He is told notch!!! While I don't remember her name the cashier was great as well. More
by amyferggie
Employees Worked With
Andrew was my service person
September 27, 2018
Outanding service Mike S. Was a great help from start to finish. He made the whole process is easy. THANK you, Mike S. Sincerely Ms. Sylvia Burgos Mike S. Was a great help from start to finish. He made the whole process is easy. THANK you, Mike S. Sincerely Ms. Sylvia Burgos More
by Syb
Employees Worked With
Michael Steinberg
September 27, 2018
Bying a new corolla hatchback as my second car I had really great experience with Faulkner Toyota and especially with Paul Mochalin who was very supportive, kind and helpful finding and bringing fo I had really great experience with Faulkner Toyota and especially with Paul Mochalin who was very supportive, kind and helpful finding and bringing for me a car I was looking for when this car is not widely present. All the buying experience was great, all the details clearly explained and great deal proposed. More
by AIO2000EX
Employees Worked With
Paul Mochalin, Michael DeGuida, Timothy Mellor
September 27, 2018
2nd experience just as smooth as the first. Gus was great. Not pushy at all. Had an honest transparent vibe all the time. The whole crew makes it a simple process from beginning to end. Gus was great. Not pushy at all. Had an honest transparent vibe all the time. The whole crew makes it a simple process from beginning to end. More
by ZACIUS82
Employees Worked With
Gus Scirrotto, Timothy Mellor
