Faulkner Volvo Cars Lancaster

One of the parts was not in the shop which they were going to overnight it. However I needed my car back that day and they decided to try and find the part nearby. They had gone out of their way to pick going to overnight it. However I needed my car back that day and they decided to try and find the part nearby. They had gone out of their way to pick up the part in order for my car to be fixed without waiting longer. They truly care for their customers and want their customers to have the best experience. Best dealership I have ever experienced. More

The car process was great and smooth. However the car we purchased was used and was not able to pick up for a couple of days for the clean out and detail cleaning. We brought car home and However the car we purchased was used and was not able to pick up for a couple of days for the clean out and detail cleaning. We brought car home and was still very dirty in the back seat and third row. I would have expected a better detail cleaning given the extra days car was at dealership. More

I now have about a quart of motor oil running from under the engine compartment down the floor of my garage. The car has about 3000 miles on it. Surprised but NOT. Pleased. the engine compartment down the floor of my garage. The car has about 3000 miles on it. Surprised but NOT. Pleased. More

Fabulous teamwork. Tony was an exceptional sales person. All the way around. I was treating with such finesse. Tony was an exceptional sales person. All the way around. I was treating with such finesse. More

Problem installing Polestar and battery upgrades, Marissa is very responsive in trying to correct Volvo corporate issues. is very responsive in trying to correct Volvo corporate issues. More

Kelly was very pleasant, helpful and knowledgeable. Service was completed promptly and with excellent communication. Service was completed promptly and with excellent communication. More

Was in for state inspection and oil change. Although it created a couple “hiccups” , Kelly and the team went above and beyond to make sure the whole experience ended up being as good as it was Although it created a couple “hiccups” , Kelly and the team went above and beyond to make sure the whole experience ended up being as good as it was ! More

The agents we worked with were more than helpful and generous in their accommodations to our needs. They were prompt and knowledgeable in working wirh some less common circumstances. We felt heard and a generous in their accommodations to our needs. They were prompt and knowledgeable in working wirh some less common circumstances. We felt heard and appreciated. Thank you Greg and Travis. You were a pleasure to do business with. More

Reagan was efficient, accommodating, and went over all the features of my car in great detail. He made sure I had everything out of the car I was trading in. It could not have been a more smooth transit the features of my car in great detail. He made sure I had everything out of the car I was trading in. It could not have been a more smooth transition. More

I did not have an appointment but brought my car to the dealership after having two flat tires due to a road hazard. The service staff squeezed me in so I could get new tires, state inspection and service. dealership after having two flat tires due to a road hazard. The service staff squeezed me in so I could get new tires, state inspection and service. More