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Fayetteville Chrysler Dodge Jeep Ram

Fayetteville, TN

Overview
Employees
Reviews
3.9
737 Reviews
Whether you are looking for one of our Chrysler Jeep Dodge Ram vehicles, a Certified Pre-Owned vehicle, or one of our other quality pre-owned vehicles, we've got the selection you need. In addition to our comfortable way of doing business, our customers receive Complimentary loaner vehicles, complimentary first oil change on all new and certified pre-owned. 2 years of free oil changes on every lease, and a Lifetime Warranty at no charge on all new and select preowned.
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1223 Huntsville Hwy

Fayetteville, TN

37334

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Showing 737 reviews

May 24, 2023

Derek is professional and knowledgeable. If he didn't have an answer he searched within the dealership to find the correct one. More

by G
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Skylar Rucki, Derek Walker
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May 25, 2023 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hello G, we are glad that you found our team at Fayetteville Chrysler Dodge Jeep Ram to be knowledgeable and professional. We greatly appreciate your business and hope you will continue choosing us for any of your automotive needs.

May 22, 2023

I bought a 2022 Jeep Gladiator through Austin and Landon. Was a fair deal and Great coversation.Easy to deal with only problem was Paperwork Office Guy was very pushy about selling is extended warranty.I wo More

by WILLIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin Call, Landon Meeks
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May 22, 2023 -

Fayetteville Chrysler Dodge Jeep Ram responded

We are glad you enjoyed a stress-free and great experience working with our Sales Team at Fayetteville Chrysler Dodge Jeep Ram. Thank you for your positive review and congratulations on your new 2022 Jeep Gladiator. Let us know if you need any further assistance.

May 04, 2023

Nice helpful and not pushy Everyone at the dealership were friendly and answered the questions I had truthfully More

by bergbrat@outlook.com
Recommend Dealer
Yes
Employees Worked With
Kagan Warren
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May 20, 2023 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hello, we appreciate you writing this excellent 5-star review! We are pleased to learn that our staff was helpful and not pushy during your visit here at Fayetteville Chrysler Dodge Jeep Ram. Thank you for highlighting how they were able to answer all of the questions that you had as well. If there is any future auto-related assistance that you require, please do not hesitate to let us know.

April 25, 2023

Awesome! !! Skyler really does what he can to make your purchase a pleasant process. Friendly and knowledgeable. If you want to purchase a vehicle from them g More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Skylar Rucki
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May 20, 2023 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hi John. We appreciate your highly-rated feedback and are delighted to learn about your exciting visit with us here at Fayetteville Chrysler Dodge Jeep Ram. Our Sales Team's goal is that all of our customers feel this way when leaving our dealership with their new purchase. Congratulations, and safe travels.

April 23, 2023

very nice and helpful Carlton was nice to come on his day off to help me get my car taken care of. he was always nice and respectful. He also help me clean my car out and install car seats. More

by LISA.LACKEY.TAYLOR09@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Carlton
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May 19, 2023 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hi Lisa, thank you for your amazing review and rating. We are so glad you had a wonderful encounter with our Service Team at Fayetteville Chrysler Dodge Jeep Ram. We are happy to help and always here to assist you again.

April 16, 2023

Worked diligently for us and made us feel at home. Answered all questions and were professional and friendly. More

by mikebradley1025@gmail.com
Recommend Dealer
Yes
Employees Worked With
Carlton and Skylar
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May 19, 2023 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hello Mike, we are excited to learn that our staff diligently worked to provide you with a great experience at Fayetteville Chrysler Dodge Jeep Ram. It is an honor to be your choice and we truly appreciate your kind review. We are always here to assist you again, take care.

October 06, 2022

I love my car, but I am terrified of Dogs. Why would you have a dog at a place of business. You might not be scared but other people are. So I had to STAND outside for 2 hours waiting on my ca More

by Jlhbrandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 13, 2022 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hello, Thank you for sharing your experience with us. Your satisfaction is our top priority here at Fayetteville Chrysler Dodge Jeep Ram. If you would like to discuss this in greater detail, please reach out to me at your earliest convenience. Best regards, Kyle Hammack Sales Manager khammack@fayettevillecdjr.com 931-557-8127

October 12, 2021

Very very satisfied! Very informative! Great experience and would highly recommend him! Thank you Roy Pugh and the dealership staff! More

by Marcussanders468
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy "PJ" Pugh
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Oct 12, 2021 -

Marcussanders468 responded

Very satisfied and pleased with the choice and options and wasn’t pressured into anything and explained and answered every question

Oct 13, 2021 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hi Marcus, Your satisfaction means everything to us, so we are thrilled that our team were very informative and provided you a great experience. At Fayetteville Chrysler Dodge Jeep Ram we appreciate your recommendation and we look forward to working together again.

October 11, 2021

Everyone here was great! They went above and beyond for us and it was greatly appreciated! More

by tiffanybrookesiniard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Crane, Landon Meeks, Roy "PJ" Pugh
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Oct 12, 2021 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hi, Tiffany! Fayetteville Chrysler Dodge Jeep Ram appreciates the 5-stars and feedback. We look forward to future visits.

September 01, 2021

Austin made me wait for a vehicle to arrive for almost 2 weeks which when it came in he sprang a 5K up-charge on me. He should of told me when I inquired. Not only that he never called me back with a final More

by Frustrated
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Austin Bailey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2021 -

Fayetteville Chrysler Dodge Jeep Ram responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your sales experience. Fayetteville Chrysler Dodge Jeep Ram always wants to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below?  Best, Denise Daly, Customer Experience Coordinator 931-557-8042 ddaly@fayettevillecdjr.com

Sep 01, 2021 -

Fayetteville Chrysler Dodge Jeep Ram responded

Good morning. Matt here, Sales Manager with Fayetteville CDJR. I take full responsibility that your dealing with us here was not what it should have been and did exceed your expectations. I would love the opportunity to speak to you directly so that I can better understand your frustration. Thank you for your feedback so that I can continue to improve and challenge our staff to improve on how to be better professionals.

Sep 01, 2021 -

Frustrated responded

Good afternoon Matt, I am responding to your request concerning Austin’s salesmanship procedures. How would you like to proceed?

Sep 01, 2021 -

Fayetteville Chrysler Dodge Jeep Ram responded

I appreciate your response. I'm available today until 7pm and again tomorrow from 9am - 7pm if you would like to contact me directly at 931-532-0400 and discuss.

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