Fayetteville Dodge Ram

Worst customer service I have ever experienced in my 60 plus years on this earth! Dropped my truck off, then spent four hours the next day trying to reach someone, ANYONE in their service department. NO ON plus years on this earth! Dropped my truck off, then spent four hours the next day trying to reach someone, ANYONE in their service department. NO ONE ANSWERS THE PHONE! Left several messages. NO ONE CALLED ME BACK! I eventually called their sales department. Lo and behold, a salesman answered after the first ring. I explained my situation, and he promised to have their service manager call me back. NEVER CALLED! I finally got a hold of someone toward the end of the day. This person told me that the service manager would call me back the following day before noon. The following day noon came and went. NO CALL! So I spent another three hours trying to speak to someone in their service department. AGAIN NO ONE ANSWERED THE PHONE! I tried other numbers: talked to a receptionist, spoke to a couple more salesman. All of which promised to have someone in the service department give me a call. NEVER DID! I eventually gave up, went to the dealership and took my truck back from them. When I got there, I discovered at least one reason why I wasn't receiving callbacks. The one so called service advisor I found at his desk barely paid me any attention, because he was busy talking on the phone to his girlfriend and recording music videos with his phone to send to her. Worst of all, they didn't fix my truck, and I still had to pay these people $800! Its the last penny Dodge will ever see from me, which is a shame, because I have always liked their trucks. Shame on this particular dealership for ruining it for me and putting a bad taste in my mouth when it comes to Dodge. More

BUYERS BEWARE! ! Worst experience ever. My son purchased a 2019 Dodge Ram 1500. Paid cash for this truck to have engine light come on after only driving it 54 miles. ! Worst experience ever. My son purchased a 2019 Dodge Ram 1500. Paid cash for this truck to have engine light come on after only driving it 54 miles. Had the vehicle checked with Scanner tool at Auto Zone to find there were several cylinder misfires and other random misfires. Took it back to dealer 2 days later after no returned call from my salesperson. Arrived at 7pm and was told to leave and come back next day they were getting ready to close. Told them they don't close until 8 and not coming back. Wanted to speak with Manager in regard to major motor issues after just paying $30k cash for truck. Manager "Steve" who I later found is actually salesperson Jason had told us no returns, and they weren't fixing it. I took truck to Heister Dodge in Sanford to have it checked. Was told needs new motor, several lifters failing and metal shavings found. Called and asked for MGR. Was told I was speaking with Bo mgr and that there was no Steve working there when he said it's the first, he heard of an issue. I told him shouldn't be as I spoke with Mgr Steve, etc. Long story short, he wouldn't take vehicle back or return either. When questioned him about fees added to sales price of vehicle and they were hidden and not disclosed, he said the 946.83 was for an aftermarket package my son purchased. However, nothing in his paperwork or on sales purchase agreement had anything regarding such on it nor what it included in the package. When questioned his finance rep, was told no he didn't purchase an aftermarket package. Then asked what the 946.83 was for they couldn't give me an answer other than he signed and accepted it is what it is. He is also 18 and never purchased a vehicle and trusted them to do right. Even after telling them, it is deceptive practice, bait and switch techniques as well as violating Federal Trade Commission by not disclosing clear and concisely on purchase agreement any and all fees spelled out and cannot be hidden in the sales price of vehicle...they still refused to do anything. I told them I would be getting an attorney. I hope others that have been screwed over by them will join me! Finance lady I spoke with came out to my car wanting to know what to make it right. I said full refund or see you in court. BAD BUSINESS PRACTICES-- WILL MAKE SURE THEY END UP ON BLACK LIST AT FT BRAGG DUE TO ALL THE NEGATIVE REVIEWS SO OUR SOLDIERS DON'T GET SCREWED EITHER! More

Buyers Beware❗️Especially my fellow service members. Let me start by saying Mamie & Hannah were excellent. Mamie ( salesperson) never made me feel pressured or uncomfortable during the entire car buy Let me start by saying Mamie & Hannah were excellent. Mamie ( salesperson) never made me feel pressured or uncomfortable during the entire car buying process, and Hannah ( finance manager) truly looked out for me in more ways than one. My experience with them personally was a 10/10. They’re the reason I even gave this place two stars instead of one. Now to the real issue: I purchased a 2024 Hyundai Sonata N Line (~31,000 miles) on August 19, 2025. Out of the 12 days I actually had the car in my possession, I only drove it for five days (the other seven I was out of town for military duty). On August 31, 2025, I ended up stranded two hours away on the highway when the car completely failed. The vehicle was towed and has now been sitting in a repair shop for 3–4 weeks awaiting an entire engine replacement. A second opinion confirmed what I already felt: there is no way a car only a year old with 31k miles should be experiencing catastrophic engine failure, nor should it have ever passed inspection and been sold in that condition. ‼️The official diagnostic from the repair center confirmed the engine had an internal failure, cylinder 3 bearing failure, and metal shavings throughout the oil from catastrophic failure. The full repair report states that the engine, turbocharger, and multiple gaskets all had to be replaced. Even after notifying the dealership about the issue, I never received a call or any follow-up. It felt like the dealership’s attitude was, “All we did was sell you the car now it’s your problem, not ours.” That lack of communication and responsibility makes this experience feel shady and untrustworthy. I was told, “You won’t have to worry about a car payment until November,” but what good is that when my car has spent more time in the shop than in my driveway? At this point, I have paid for and signed onto a vehicle I cannot even drive. Buyers beware. Do your homework before purchasing here. While Mamie and Hannah provided great customer service, the dealership sold me a vehicle with a failing engine, something that should have been caught, prevented, or disclosed. Please don’t respond with the generic, “We’re sorry you had a disappointing experience, please contact our manager.” If you want to address this, respond here in this review, where everyone can see your actions. Thanks. More

1st: We bought a truck there in November 2024. Drove home and immediately had issues where the truck had to go in the shop. The mileage listed was incorrect on the truck. Anyhow, had a rental for Drove home and immediately had issues where the truck had to go in the shop. The mileage listed was incorrect on the truck. Anyhow, had a rental for 2 weeks until the issues were fixed. During that time the dealership had terrible communication and even had me come pick up my truck that wasn’t ready. Pitiful experience. 2nd: I paid off the truck March 2025. I have requested a GAP refund from the dealership for 5 straight days. It’s just a form they have to send. I keep getting calls to come see their deals and purchase a new car. Why would I want to? We have 2 new vehicles. Still waiting for the GAP refund form and the dealership transfers me to speak to the person for this and each time I get a voicemail. Don’t waste your time at this place. More

I filled out an online form, on 10/16/24, requesting information on a 2024 RAM 2 wheel drive. This truck was listed on the internet for $36,550. I know, 2 wheel drive truck, a discussion left for anothe information on a 2024 RAM 2 wheel drive. This truck was listed on the internet for $36,550. I know, 2 wheel drive truck, a discussion left for another day. Within minutes I received 8 calls which I let go to voice mail. The next morning, 10/17/24, I received 2 more calls and a text at 8:30. I replied to the text and agreed to text and e-mail communication. Kira Ivery, sales consultant" sent me a "iPacket" with a price of $36,243. I then get a text from the General Sales Manager, Brian Myers, with a price of $41,806.44. I ask what's with the 6k difference and he says they used all of the manufactures coupons earlier in the month. Seriously? Kira had just sent me the lower price an hour earlier. To add insult to injury, this morning, 10/18/24 Kira sends me another "Ipacket" with a price of $44,050. What? I inquire why this price is now 8k over yesterdays! price and she says "prices change "daily' based on the market." Really? daily? Is there any question why this dealership has a rating of 1? I've had 6 new vehicle purchases in my life and I've allowed myself to be taken every time. I'm much older now and decided for once in my life I wouldn't be taken again. When I show concern for dealership tactics, I get push back and then no interest. It's as if they realize they can't make excessive profit on this customer so why bother. How is Fayetteville Dodge Ram still in business? They are in business because there are making a lot of money on somebody but today, not me. Check out the other reviews. I am not alone. This business is really shameful. More

Comfortable setting and easy access I would recommend this dealership to everyone and the process was smooth with no stress this dealership to everyone and the process was smooth with no stress More

I had a 9:00 appointment I checked in the advisor did the paperwork for a oil change and tire rotation and a rattle coming from underneath the truck . I was told the day we purchased the vehicle that it had paperwork for a oil change and tire rotation and a rattle coming from underneath the truck . I was told the day we purchased the vehicle that it had bumper to bumper warranty and even a flat tire was covered. By being told that.I ok the work around 3:00 i ask again about my vehicle that’s when I was told it would be $300 dollars to fix and$200 dollars if I didn’t have it fixed this what was exhaust clamp they said was rusted out they called it something else but that part is only a $7 dollar part I was a technician for around 20 + years i 200.00 to replace a exhaust clamp I paid the diagnostic fee I this was my wife and I 4 th vehicle we have purchased from crown Dodger/Ram I love my truck but I took it to the dealer and I think i need to find a new place to do business looking at your reviews a lot of people fills the same way More

Thank you Ms Chandler for assisting me as well guiding me to stay in a reasonable financial state in purchasing my new vehicle, I have already referred two of my colleagues to your dealership. Antoine me to stay in a reasonable financial state in purchasing my new vehicle, I have already referred two of my colleagues to your dealership. Antoinette Lingo More

The dealership is dishonest with its advertised pricing and charged me a market rate adjustment even though I said it would be a deal breaker, it was slipped into the financing. When I approached them abou and charged me a market rate adjustment even though I said it would be a deal breaker, it was slipped into the financing. When I approached them about giving them the opportunity to make it right they insisted I take it to arbitration which I have filed. I have also brought the dishonest practice to the Fort Liberty mwr office who they advertise with to attract the soldiers. More

Great team of people 👏 got me a vehicle I wanted. At a price I can afford At a price I can afford More