Fayetteville Dodge Ram

Where do I start? I've had the "pleasure" of dealing with Crown Dodge three times since 2018, and let me tell you, my trust issues continue with this dealership. My 20 I've had the "pleasure" of dealing with Crown Dodge three times since 2018, and let me tell you, my trust issues continue with this dealership. My 2018 Scat Pack Challenger was supposed to be brand new, but every time I took it in for service, a new issue magically appeared. So, naturally, as soon as the 3-year/36,000-mile warranty expired, I gladly traded that car right back to them. Now, let's talk about the 2020 Scat Pack Challenger. I drove it several years and there were no issues with the car. I never took it to their service center. You can draw your own conclusions here. My last and definitely — FINAL — experience with Crown was the cherry on top. They advertised a 2015 Chrysler 300S online as available, so I visited the dealership on 6/10. Worked with an associate, Terra, who I must admit, was excellent. However, the car wasn't ready for sale yet, but I saw this as an opportunity for better negotiations, considering the work needed and the additional terms I wanted. We struck a deal with the understanding that the additional work would be completed upon delivery. The documented notes suggested it would take two weeks, but surprisingly, it was done in just one. Suspicious, I asked for the service sheet to verify the work, but despite multiple inquiries, they couldn't provide one. Annoying, right? I drove the car home only to realize it had a slight lean to the left because the agreed upon alignment wasn't done, and on top of that, the promised new spark plugs and timing belt were nowhere to be found. Back to the dealership I went, asking for that elusive service sheet, which they still couldn't produce. Frustrating! I had to present paperwork showing they promised to replace the spark plugs and belt, and only then did the manager admit they hadn't done it. They took the car back and gave me a loaner while the work was completed, but, you guessed it, still no service sheet as proof. Fast forward to 7/5, and the nightmare continues. The car developed a loud clunking sound, the check engine light came on, and it locked up, leaving me stranded. I had to tow it back to the dealership, but they didn't offer me a loaner despite me needing transportation to work. I didn't bug them for updates, deciding to be patient and give them the benefit of the doubt. Bad idea. On 7/22, I received a letter from the DMV saying the tag transfer I submitted hadn't been completed. After investigating with the insurance company and finance manager at the dealership, I discovered they hadn't processed the title, which could lead to fines. On 7/25, the lien holder said they didn't have the title, and this mess could affect my loan status. I tried reaching them over the phone, leaving countless voicemails, and it was like shouting into an abyss. Only when I visited the dealership did I get any action, which I shouldn't have to do so often, mind you. During that visit, the service tech walked me through the issues and provided a progress update, but still no proper service sheets. And when I talked to the sales manager, it seemed like positive things might finally happen. They resolved the title and registration problem, and the car would be ready on 7/29. But then, during registration pickup, the Sales Manager only offered $500, when I had expected $1,000, which is what I would have paid for a rental during all this mess. I decided to button up all the business in one go and contacted them, hoping they'd give them enough time to sort out the money issue while I had to travel for work the following week. But alas, the service manager called me back today (7/31) and dropped the bomb: they won't give me the promised money, and they even had the nerve to complain about the $6,000 in repairs they put into the car, as if they didn't have to do that! I'm beyond disgusted and I'm finished with Crown Dodge. Consider this a cautionary tale for anyone considering giving up your hard-earned money to this establishment. They've lost me as a c More

Shawn and his crew were very helpful, they understand my vehicle situation and we’re very professional and had great attitude’s. My vehicle was done with minimal wait thank you guys vehicle situation and we’re very professional and had great attitude’s. My vehicle was done with minimal wait thank you guys More

They did such a good job servicing my vehicle that when I exited the military and came back home, I had to pay about $3000 worth of critical repairs that should've been caught and maintained during my time i exited the military and came back home, I had to pay about $3000 worth of critical repairs that should've been caught and maintained during my time in NC. On top of this, their basic service fees are WAY more expensive than what I pay in CA. More

I was treated with care & I didn't have to wait a long time very pleased. time very pleased. More

The prices have gone up way to much. 6 months ago I paid way less than recently. I cannot afford to keep getting maintenance done here. 6 months ago I paid way less than recently. I cannot afford to keep getting maintenance done here. More

Hello, my name is Luther cradle, I have been having my vehicle service there since 2007 with outstanding service. Mr Kyle has been a very wonderful service advisor,Mr.Kyle let's me no if my vehicle needs vehicle service there since 2007 with outstanding service. Mr Kyle has been a very wonderful service advisor,Mr.Kyle let's me no if my vehicle needs special service, and, I am very happy with him.I am sure all your service advisor are doing great jobs, but I am used to Mr Kyle he give me great advice and service, and I thank you and him for great service. More

Excellent service and a pleasure to make a deal with. They definitely work to make the customer happy. Top notch! They definitely work to make the customer happy. Top notch! More

This is the second time for this survey but . .... They changed my elect power steering rack on a 2014 Dodge ram with only 26,226 miles .... Should be a recall because Dodge has problems from 2013 .... They changed my elect power steering rack on a 2014 Dodge ram with only 26,226 miles .... Should be a recall because Dodge has problems from 2013 to 2019 ... With this.. anyway it took 21 days to get my truck back I think because of all the trucks needing this repair.... They did a great job on repair and happy I got my truck back...it cost me $5,172.23. Out of pocket..... Anyway I can't fault Fayetteville Dodge for the time it took and I guess the price of the part...... More

I chose this shop because it was a trusted repair shop through USAA. I will not recommend this place to anyone and I will never do business with them again. They repaired the damages on my vehicle but did through USAA. I will not recommend this place to anyone and I will never do business with them again. They repaired the damages on my vehicle but didn't take care of the metal trim they removed in order to complete the job. I received my vehicle back with multiple dents in the metal trim. I was told they will try to fix it but it's been a couple of weeks now without a word back from the shop. In the future I will go with a different shop that will take better care and precautions with my vehicle repairs. More