Fayetteville Ford, LLC

Friendly Staff but the website was wrong. I scheduled an oil change on my Ford F-250 on the dealer website. I selected the correct truck and Engine (6.7L Diesel) and it gave a price for "basic I scheduled an oil change on my Ford F-250 on the dealer website. I selected the correct truck and Engine (6.7L Diesel) and it gave a price for "basic service" which was $52, which I thought was kinda low. The reality is, that they tell you $52 regardless of vehicle selection. They know this and have not/will not fix it. I ended up paying over $100, which I thought was high for non-synthetic oil. If I can be allowed to select the engine, then show me a price that's relevant for that engine. It's not that the price was a little off, it's that it was DOUBLE what the site said it would be. I will not give 5 stars to a dealership that let's something this simple go unnoticed, And I'm sure I'm not the first to bring it up. More

Excellent personal care Alan Vigil Fayetteville provides excellent timely service and always ensures I am aware of any issues with my vehicle found during the service that ne Alan Vigil Fayetteville provides excellent timely service and always ensures I am aware of any issues with my vehicle found during the service that need to or will need to be addressed. Very friendly, trustworthy, and knowledgeable staff. More

Love my truck! They had the perfect F150 Limited on their lot in Morrow and our salesman drove there and brought it to Fayetteville me for my wife and I to see! Low They had the perfect F150 Limited on their lot in Morrow and our salesman drove there and brought it to Fayetteville me for my wife and I to see! Low pressue sales, excellent price and great service! More

Quick, excellent experience. Service Rep was knowledgable, courteous and easy to work with. Service/repairs completed as described and on time. Enjoyable experience and will conti Service Rep was knowledgable, courteous and easy to work with. Service/repairs completed as described and on time. Enjoyable experience and will continue to bring my vehicle to Alan Vigil. More

Very disappointed. Purchased pre-owned Ford Flex from Alan Vigil. My first American made car in over 20 years. Took in for 1st (complimentary) oil change. Subsequentl Purchased pre-owned Ford Flex from Alan Vigil. My first American made car in over 20 years. Took in for 1st (complimentary) oil change. Subsequently, about a week later, the heat stopped working. Took back for a diagnostic. After waiting over 5 hours for a status call, went to retrieve the car and was told there was no antifreeze in the car. When asked wouldn't they have detected that during a 10-point check at the time of oil change, they said they do not check fluids, etc.; just change the oil. I guess since it was complimentary, that is all I should have expected. Very disappointed that this was taken so lightly. I have always had fluids checked when getting oil changes with my other vehicles. This is my first Ford, and needless to say, I expected better from the service department. I will not be taking the car back to the dealer for service and this will be my last Ford purchase. More

Another Satisfied Customer visit - Expectations excedeed! THE SERVICE OFFERED IS WHAT I COME TO EXPECT. THE PERSONAL RELATIONSHIP WITH THE SERVICE MANAGER ALWAYS GIVE ME THE FEELING THAT I HAVE RECEIVED THE B THE SERVICE OFFERED IS WHAT I COME TO EXPECT. THE PERSONAL RELATIONSHIP WITH THE SERVICE MANAGER ALWAYS GIVE ME THE FEELING THAT I HAVE RECEIVED THE BEST AND MOST PROFESSIONAL SERVICE AT THE MOST REASONABLE COST More

After the sale If I call with an inquiry after the sale/repair and leave a voicemail for a call back I expect a return call . It’s just good customer service to be a If I call with an inquiry after the sale/repair and leave a voicemail for a call back I expect a return call . It’s just good customer service to be as attentive after the sale/repair as it is before if you want repeat business More

Fair Resolve After and extended period of time and relentless effort of my service person and service technician not to mention a lot of man hours and replacement After and extended period of time and relentless effort of my service person and service technician not to mention a lot of man hours and replacement part, I was provide with the ultimate remedy to resolve all issues that I was having with my F-150. The staff of your service department went above and beyond the call of duty to stand behind the Ford product and the integrity of your dealership. More

Great Service Took my truck in for a 30,000 mile service and the wait time was very short with exceptional service from Taryn who was friendly and very helpful. Took my truck in for a 30,000 mile service and the wait time was very short with exceptional service from Taryn who was friendly and very helpful. More

Great service Thanks Gary in the service center for taking care of me car. You are always very professional and the service is quick. You also answer any questions Thanks Gary in the service center for taking care of me car. You are always very professional and the service is quick. You also answer any questions or concerns I may have with a smile. More