Fayetteville Ford, LLC

I purchased a vehicle here 8/1/2022. I was sat down with finance with a check from my bank for $60,000. My vehicle was less than the amount I brought with me. I was owed excess refund of I was sat down with finance with a check from my bank for $60,000. My vehicle was less than the amount I brought with me. I was owed excess refund of $2591.02. I first noticed my deposit that I placed on the vehicle was not refunded or factored in to the sale price. Then all types of fees with different amounts were added to the sales price. The customer service is a joke. I will say the sales rep angi was pleasant until she stopped answering emails. My check was supposed be mailed out. I called the finance/accounting department and the rep (Diane) lied and said she mailed my check out weeks ago. I went out of town and phoned her when I returned, she lied again. Yesterday 8/30/2022, I called and told her to stop payment and reissue another check and I would pick it up the following day 8/31/2022. I show up to the dealership and the guy who has my check Chris Chitwood isn’t there. I waited for over 30 minutes until he decided to show up. He came to my vehicle and approached me shook my hand and asked me is there any reason why I left a bad review during the customer survey. I said I left an honest review based on the customer service provided. You’ve had my funds for almost a month, I don't live in a different state. He replies that’s why I didn’t mail your check weeks ago because of the review. I said so you kept my money for almost month because you can’t take my honest feedback. I asked for the owners name, he replied he’s part owner. I said who’s the other part owner. He says don’t worry about it. We exchanged heated words and he informed me not to come back. With pleasure why would I?. I called the ford customer service number, called customer service and they claimed to have placed a complaint about the situation. I will be contacting my legal team in regards to monies purposely not relinquished because a general manager's hurt feelings about my survey.This isn’t the last time that this dealership will hear from me. Every time I called the account representative lied and said she sent the check out. Diane, Angi and Chris are the worst, I wouldn’t recommend my worst enemy to this dealership. More

The worst purchase ever from a dealership, buyer beware. Multiple vehicle issues from the time I drove it new off the lot in 2020 to today August 2022. Including theft of my son's watch from one of my ser Multiple vehicle issues from the time I drove it new off the lot in 2020 to today August 2022. Including theft of my son's watch from one of my service visits within the first few months of ownership. Nothing but disgusting service and will probably be called a disgruntled customer - but most are when you have the type experience like I have. Stay away!!!! More

Service Dept. need customer service training, a Quick lube with a 8::30 scheduled appointment led to nearly a 3 hours wait. Was told if I wanted tires rotated if w need customer service training, a Quick lube with a 8::30 scheduled appointment led to nearly a 3 hours wait. Was told if I wanted tires rotated if would be an additional $7, according to their own site schedule it's included better known as the "Works". My previous service here before this one they never checked the fluids, if they did why was the transmission fluid n early a quart low? I guess that function is at an additional cost as well. Where's the quality control today? Who's checking behind the Techs? More

Excellent service. Good advice to plan future planned maintenance. Friendly people at Allan Vigil. Great people to work with. Will definitely recommend them to friends. maintenance. Friendly people at Allan Vigil. Great people to work with. Will definitely recommend them to friends. More

This is the only place I will take my car to. All of the employees are genuinely just really great people. I had a lot going on with my car recently and Lawrence was just the best. He gave me all the proper employees are genuinely just really great people. I had a lot going on with my car recently and Lawrence was just the best. He gave me all the proper information I needed, kept me up to speed, and I just felt like I was apart of the family there at Alan Vigil. This places makes me want to keep purchasing Fords as I don't want anyone else to service my car. More

Great customer service When I need to get my car worked on I take it to the dealership. I always get great customer service from all of the employees. When I need to get my car worked on I take it to the dealership. I always get great customer service from all of the employees. More

Outstanding service from everyone with whom I had any contact. Very friendly and accommodating. Taryn was my advisor and was very patient in explaining all of the pr from everyone with whom I had any contact. Very friendly and accommodating. Taryn was my advisor and was very patient in explaining all of the procedures and the costs of each one. More

Outstanding! The team at Allan Vigil made the buying experience simple, hassle free and enjoyable! Keep doing what you are doing—I, as a military veteran, enjoyed The team at Allan Vigil made the buying experience simple, hassle free and enjoyable! Keep doing what you are doing—I, as a military veteran, enjoyed the military discount as well as the “KISS” principle applied to buying! HooaH! More

Service was great! Wonderful customer service! Was met with a smile. Was taken care of immediately. Did not have to wait too long. Would cone back again. with a smile. Was taken care of immediately. Did not have to wait too long. Would cone back again. More

Taryn is my service advisor and she is awsome! She's kept me informed with updates and has answered all of my questions. She's a ROCK STAR!!! me informed with updates and has answered all of my questions. She's a ROCK STAR!!! More