Fayetteville Kia

I don’t usually write reviews, but my experience at this Kia dealership has been really frustrating. I bought a brand new 2027 Seltos here, and soon after purchase started having issues. My vehicle went Kia dealership has been really frustrating. I bought a brand new 2027 Seltos here, and soon after purchase started having issues. My vehicle went into service for a transmission issue with only 160 miles on it. It has been at the dealership since the Sunday following September 24th. Having a brand-new vehicle experience a transmission-related issue with such low mileage is already extremely frustrating, especially considering how little time I actually had the vehicle before it ended up in service. I tried to speak with the GM Dan today about what’s going on. I checked in at the front, waited about 30 minutes, only to be told he wasn’t even there. And then I was told to make an appointment 2 to 3 days later. That’s not respectful of my time, and honestly, it feels like once the sale is done, support drops off. I’m sharing this so other buyers know what to expect. I’ll update this depending on how, or if, the situation gets resolved. More

Be aware before buying here: if you try to cancel shortly after purchase, staff may tell you conflicting things about your financing status. I was told funds had been released while the lender itself told me after purchase, staff may tell you conflicting things about your financing status. I was told funds had been released while the lender itself told me the application was still pending. Management's stated policy is that they never reverse a deal, regardless of circumstances. More

Quite possibly the worst customer service. Had a malfunctioning thermostat on my 2016 kia sorento (10 years old, under 100k miles,), took it in for repairs. Service department confirmed it was Had a malfunctioning thermostat on my 2016 kia sorento (10 years old, under 100k miles,), took it in for repairs. Service department confirmed it was the thermostat and took it in to repair. After they repaired the thermostat, within 12 hours of me picking it up, the engine died as my wife was transporting my kids to school. I took it and told them what happened. After assessing that the issue was with the coolant and the engine overheated as a result died. Fortunately they did agree to fix it under a warranty but, when I confronted them that it was their fault, they argued that it was bound to happen. What service at a dealership tells that to it's customers? They didn't even offer a rental as compensation. After they finally replacing the entire engine, they reached again saying the starter needed replaced. I was not about to sink anymore money into that vehicle or that dealership nor trade it in for a vehicle. I will not buy a Kia or a vehicle from Fayetteville Kia ever after this experience. More

Service department manager is a crook. Charging diag fees to complete recalls. I would never go back to this service department. Charging diag fees to complete recalls. I would never go back to this service department. More

I just want to thank my service rep Jenna for going out of her way, giving me the best service.Her professionalism is unmatched.Her kindness toward me and my service experience has been unbelievable.I just of her way, giving me the best service.Her professionalism is unmatched.Her kindness toward me and my service experience has been unbelievable.I just want to thank her and everyone at Fayetteville Kia for being so good to me.Its been a real blessing. More

This is the worst dealer. that I had in my life. Worst experience and worst customer satisfaction. I bought a kia sportage 2026. They gave me my car with a dent in the back of that I had in my life. Worst experience and worst customer satisfaction. I bought a kia sportage 2026. They gave me my car with a dent in the back of my car . I did not notice until I get home. Unfortunately it was dark and my car is black I did not check my car in detail until I see it at the morning. I tought that the car was in perfect condition specially because only had 500 miles but not it had a dent. When I made the complaint they told me that because it was an used car it was sold as is. But the problem was they never told me that the car has a dent in the back. I will not buy a car with a dent I trade in a car in pretty good conditions plus I put 3000 dollars in down payment. A total of 21000 dollars. This dealer take advantage of the people now they do not want to fix my car because they said that it was an used car and is sell as is but they never told me about the dent of the car. I will not buy this car if I knew it that has a defect. With all the money that I paid them in front they refuse to fix my car. They are so dishonest people. Be careful with these people They take advantage of the people. Plus they did not give me my paperwork I had to come back to the dealer and get some paperwork but I still need to get all my paperwork. They are terrible. I was trying to get another car from them but now I will NEVER BUY NOTHING FROM THIIS DEALER. Do not trust on them. More

This is the worst Car dealership ever. Started with the inexperienced sales person not knowing anything about the vehicle he was trying to sale. The sales manager told us to come back with Started with the inexperienced sales person not knowing anything about the vehicle he was trying to sale. The sales manager told us to come back with the down payment and insurances as if we where approved already. We come back with the required stuff and we are greeted by another sales person trying to steal the deal from the other. Then the Sales manager told us we did not get approved by the bank after three hours. Their customer service is terrible and they have dishonest sales practice. I do not recommend. This is the worst or car dealers. More

I believe the worst shopping experience ever. It started with the sales team standing around listening to loud music and socializing amongst themselves. Once one of them was directed to us, we It started with the sales team standing around listening to loud music and socializing amongst themselves. Once one of them was directed to us, we told them exactly the car we were interested in. He pulled the car around for review and test drive, but upon looking at the car we noticed that there was an addendum sticker with an approximately $7k “market adjustment fee”, but the required Maroney sticker was absent. When I inquired about this, the salesman pulled it out from under the driver’s seat. We were immediately suspicious of this and subsequently noticed a number of vehicles on the lot with missing, though required by law, Marony stickers. When I inquired about the market adjustment, the salesman said it was non-negotiable. My wife and I started walking away immediately. The salesman called out that he could likely have it removed and then wanted to talk further with us. We did not stay and found this whole “market adjustment “ thing not to be a problem elsewhere. We ultimately purchased the same vehicle in the Raleigh area seamlessly. I’m sure this is a localized tactic to take advantage of young soldiers that don’t know any better or don’t have the ability to drive elsewhere. Despicable. Nobody else tries “market adjustments” in 2024 as dealerships have surplus inventory. Places got away with such things during the chip shortage, but that hasn’t been the case for quite a while. More

Jasmine Taylor was excellent to work with and very knowledgeable about the vehicles and what I personally wanted. Jasmine and Mike Baldan/ Finance Manager worked diligently to create a deal we could a knowledgeable about the vehicles and what I personally wanted. Jasmine and Mike Baldan/ Finance Manager worked diligently to create a deal we could all feel good about. Thanks again Jasmine! More

Where do I begin? The false advertising with the scratch off mailers are the worst. They get you in the door with it, even have people out in the parking lot to funnel The false advertising with the scratch off mailers are the worst. They get you in the door with it, even have people out in the parking lot to funnel you into the place. You tell them you're just here to collect your $1000 that the scratch of indicated you've "WON"! NOT a win at all. After a couple of hours later of them trying to sell you a vehicle that you don't want, they still keep the pressure on. My daughter had no job, no credit and was told that they could still get her into a vehicle, even had a salesperson bring a car around for her to test drive it. Finally I requested that Tina, the salesperson give my daughter her ID back so we could get out of there. All advertisement that comes from KIA in Fayetteville is immediately thrown in the garbage where it belongs, as that KIA can't be trusted, PERIOD! More