Fayetteville Kia

Service department Bought a 2016 Kia from them had it a year and it started leaking oil . Upon looking at it and how severe the leak was I contacted the deal to set up s Bought a 2016 Kia from them had it a year and it started leaking oil . Upon looking at it and how severe the leak was I contacted the deal to set up someone to look at it . Called was spoken to rudely and was told I had to deal with the extended warranty company that i bought . The extended warranty was purchased threw Kia . Been xxxxxx around for 2 and a half days now . Anytime I’ve made contact with service I’m told that that’s not something they do :towing, rental car , ect . And yet the warranty company says otherwise ...I would not ever recommend this dealer to anyone for anything ...the only person who was remotely helpful was Megan. More

Car buying experience This was a fantastic buying experience. From the care that we were shown from step one to the final close I felt totally secure in my buying experien This was a fantastic buying experience. From the care that we were shown from step one to the final close I felt totally secure in my buying experience. Kiah was our sales person and even though his product knowledge was shaky, his outstanding report and going the extra mile impressed me to the point that I was comfortable. And to make a point clear I always have my hairs up with salespeople. However, I feel that kiah was more of a friend then a salesman More

Will not recommend this Dealer to anyone Terrible service. The receptionist lady that picks up the phone is super rude, and the seller that sold our Jeep was a liar. Shawanna Lockleak told us Terrible service. The receptionist lady that picks up the phone is super rude, and the seller that sold our Jeep was a liar. Shawanna Lockleak told us that the service light the Jeep had was not a big deal, it ended up being a bill of around $800 which the dealership had to pay. It took 3 days and many phone calls plus a different dealership because their service is super inefficient. After almost 30 days and no plates or registration I called the dealer and they told me that there was a delay with the payment of the car. I called them 2 weeks after purchasing the car to see if everything was fine and when we could expect our paper work, guess what another lie from Shawanna Lockleak since she told us that everything was in working order. I will not recommend this dealer to anyone. They will not deliver on customer service, spend your money somewhere else. I truly regret buying from them, but its a mistake that will never happen again. They will charge you (when you buy a car) a crazy fee for for dealership fees, but will not deliver in service. Also, be aware when they give you financing options they will not show you whom is borrowing the money, and they will not show you the interest rate of the loan. Be aware do your homework and get your own loan from somewhere else. I did my own financing, since what they offer is trash. NO wonder why good banks will not do business with this dealer. More

Ask for Jarred! Great Customer Service 🌟 Jarred was efficient and detailed. He provided great customer service to me and, I noticed his interaction with everyone, he gave all customers the s Jarred was efficient and detailed. He provided great customer service to me and, I noticed his interaction with everyone, he gave all customers the same great service. Thank you Jarred for taking great care of me! More

Filthy used veh I looked at three used “2017” f250’s, all of them where so filthy the sales lady couldn’t look me on the face. She promised me the dealer would clean I looked at three used “2017” f250’s, all of them where so filthy the sales lady couldn’t look me on the face. She promised me the dealer would clean whichever truck I wanted to buy. Went into to talk numbers, the dealer wanted to charge me $1500 to clean the truck! Then told me it’s not the dealers responsible to clean any vehicle. If I could attach the pictures of the inside of the trucks I would. Also the dealer wanted to upcharge the vehicle advertised price for other options on the vehicles. This is also the same dealer I found out tried to give a 18% loan to one of my soldiers. I wouldn’t recommend this dealer to change the air in your tires. More

Awesome service Always fast service and Jason Kruger makes sure your informed about your service and tries to get you in and out ASAP. He is by far the best service Always fast service and Jason Kruger makes sure your informed about your service and tries to get you in and out ASAP. He is by far the best service advisor I’ve ever had. He is the best!!!! More

Oil changes 😫 Early in 2017 I had the engine of my 2013 Kia Optima rebuilt. For my 1st oil change after that I went to the Kia dealership at the Auto mall. I told t Early in 2017 I had the engine of my 2013 Kia Optima rebuilt. For my 1st oil change after that I went to the Kia dealership at the Auto mall. I told them when I initially got to the dealership that I had just gotten my engine rebuilt, and I now want Full Synthetic oil in my car. I signed paperwork that said 'FULL SYNTHETIC' and they took my keys. When my car came back to the front I paid and started to drive off. I looked at the sticker on the windshield and noticed 'SB'. I turned around and asked what was SB for... I was told synthetic blend! I reminded them that I not only asked for full synthetic, but I signed a paper that went to the back with my car that said full synthetic. They once again took my car to the back and "changed" my oil again. This happened on two other occasions at the Kia dealership. The last time I felt like they were getting tired of me complaining, and it didn't help that they charged me $18 a quart for full synthetic they finally put in my car the last time I went to have them change my oil. I complained to the service manager and also spoke to the general manager. I lost confidence in them and I feel they did not do enough to right the wrong's that their careless service tech's did. I will not be going back and I'm going to tell anyone who will listen about the undesirable service I had. I will NOT recommend Fayetteville Auto Mall to anyone!!!!!! More

Service Scheduled an oil change online & service department was horrible. Just because I did not buy my 2017 kia Sorento there, I was treated differently. We Scheduled an oil change online & service department was horrible. Just because I did not buy my 2017 kia Sorento there, I was treated differently. Website offers car wash whether dropping off or waiting. I chose to wait and car was not washed. Was told I had to specify I want a carwash. This is not what the site said. So, to pacify me, they washed it or so they said. It looked like they got a hose and wet it, through dish detergent on it, and gave it back. Soap all over my vehicle. I am beyond pissed! Every vehicle I have ever had, I have taken it to dealer because of the service(oil change, filter, wash,detail ). This is what other dealerships include in their oil change! If I wanted quick, terrible service, I could have easily gone to Walmart for an oil change. I chose the dealership of my SUV because I expected great appreciative customer service. Never again. More

Lack of real sales experience September 29, 2017 my daughter was looking to purchase an 2106 Optima. We drove onto the lot and an older lady who greeted us and took us inside to se September 29, 2017 my daughter was looking to purchase an 2106 Optima. We drove onto the lot and an older lady who greeted us and took us inside to see who we had an appointment with. Upon entering we notice that they were quite busy and that was due to the sales paper people had claiming they had won a prize of course we did not have that. So the lady was going to be our salesperson she took us to a table and she gathered information from my daughter. Then there were sales managers there from ATL and the came over talking and making us laugh. Saying they would work out a deal to get my daughter in a car. She told them the price range she wanted to be in and what she was looking for. But they came back and ask how much we were putting down I told them to work with zero because they wanted my business not we wanting their business. The female was not talking they took over because they were trying to push the car they wanted to get off the lot. When I said zero the manager said oh that tells me you have nothing to put down. I stopped him and told him just because I said zero that did. It say anything about me not having money he doesn't know my finances and that was very rude to assume I start from the lowest and then I work from that. The I told him he was doing a lot of talk when we had not seen one car and we had been there an hour sitting at the table. Then the manager from ATL tells the female to take us out to look. She shows us what they were talking about and that's not what we wanted. So we went to the 2016 Optima's and the sticker was showing $27000. And more and I asked what the discounted price was because we were told they were taking off $10,000. She went back in and gave them the info she came over with a paper that the car was $30,000 and they talking putting a stupid $15,000 down if I wanted to put that much down on a 2016 I would pay cash for it. They were being smart because we asked to see a car before they started running payments down and we had not seen a car. They have the worse customer service that I have seen and it shows why they put flyers out like you have won a prize to get people in to buy cars and it's like they are hound dogs trying to get a sale. But due to their lack of experience my daughter left there went over to Volkswagen and drive away in a new car. I will never set foot again on Kia of Fayetteville lot because they don't care about the customer they care more about the sale. Just like I say I don't need your business and don't assume no one has money when they say zero down. I wished I could remember his name that tells you how he impacted me no interest at all that why his name was not remembered More

Bait and switch The dealership uses the old bait and switch tactics with the promotional giveaways, says to verify you won prize by either calling or online, verifie The dealership uses the old bait and switch tactics with the promotional giveaways, says to verify you won prize by either calling or online, verified winner of $250 get there they high pressure you towards buying a car and one wastes time and money for two $1 lottery tickets as prize, to me dealership is a total con and wouldn't trust anything they say let alone buy their vehicles More