Fayetteville Kia

Awesome service Always fast service and Jason Kruger makes sure your informed about your service and tries to get you in and out ASAP. He is by far the best service Always fast service and Jason Kruger makes sure your informed about your service and tries to get you in and out ASAP. He is by far the best service advisor I’ve ever had. He is the best!!!! More

Oil changes 😫 Early in 2017 I had the engine of my 2013 Kia Optima rebuilt. For my 1st oil change after that I went to the Kia dealership at the Auto mall. I told t Early in 2017 I had the engine of my 2013 Kia Optima rebuilt. For my 1st oil change after that I went to the Kia dealership at the Auto mall. I told them when I initially got to the dealership that I had just gotten my engine rebuilt, and I now want Full Synthetic oil in my car. I signed paperwork that said 'FULL SYNTHETIC' and they took my keys. When my car came back to the front I paid and started to drive off. I looked at the sticker on the windshield and noticed 'SB'. I turned around and asked what was SB for... I was told synthetic blend! I reminded them that I not only asked for full synthetic, but I signed a paper that went to the back with my car that said full synthetic. They once again took my car to the back and "changed" my oil again. This happened on two other occasions at the Kia dealership. The last time I felt like they were getting tired of me complaining, and it didn't help that they charged me $18 a quart for full synthetic they finally put in my car the last time I went to have them change my oil. I complained to the service manager and also spoke to the general manager. I lost confidence in them and I feel they did not do enough to right the wrong's that their careless service tech's did. I will not be going back and I'm going to tell anyone who will listen about the undesirable service I had. I will NOT recommend Fayetteville Auto Mall to anyone!!!!!! More

Service Scheduled an oil change online & service department was horrible. Just because I did not buy my 2017 kia Sorento there, I was treated differently. We Scheduled an oil change online & service department was horrible. Just because I did not buy my 2017 kia Sorento there, I was treated differently. Website offers car wash whether dropping off or waiting. I chose to wait and car was not washed. Was told I had to specify I want a carwash. This is not what the site said. So, to pacify me, they washed it or so they said. It looked like they got a hose and wet it, through dish detergent on it, and gave it back. Soap all over my vehicle. I am beyond pissed! Every vehicle I have ever had, I have taken it to dealer because of the service(oil change, filter, wash,detail ). This is what other dealerships include in their oil change! If I wanted quick, terrible service, I could have easily gone to Walmart for an oil change. I chose the dealership of my SUV because I expected great appreciative customer service. Never again. More

Lack of real sales experience September 29, 2017 my daughter was looking to purchase an 2106 Optima. We drove onto the lot and an older lady who greeted us and took us inside to se September 29, 2017 my daughter was looking to purchase an 2106 Optima. We drove onto the lot and an older lady who greeted us and took us inside to see who we had an appointment with. Upon entering we notice that they were quite busy and that was due to the sales paper people had claiming they had won a prize of course we did not have that. So the lady was going to be our salesperson she took us to a table and she gathered information from my daughter. Then there were sales managers there from ATL and the came over talking and making us laugh. Saying they would work out a deal to get my daughter in a car. She told them the price range she wanted to be in and what she was looking for. But they came back and ask how much we were putting down I told them to work with zero because they wanted my business not we wanting their business. The female was not talking they took over because they were trying to push the car they wanted to get off the lot. When I said zero the manager said oh that tells me you have nothing to put down. I stopped him and told him just because I said zero that did. It say anything about me not having money he doesn't know my finances and that was very rude to assume I start from the lowest and then I work from that. The I told him he was doing a lot of talk when we had not seen one car and we had been there an hour sitting at the table. Then the manager from ATL tells the female to take us out to look. She shows us what they were talking about and that's not what we wanted. So we went to the 2016 Optima's and the sticker was showing $27000. And more and I asked what the discounted price was because we were told they were taking off $10,000. She went back in and gave them the info she came over with a paper that the car was $30,000 and they talking putting a stupid $15,000 down if I wanted to put that much down on a 2016 I would pay cash for it. They were being smart because we asked to see a car before they started running payments down and we had not seen a car. They have the worse customer service that I have seen and it shows why they put flyers out like you have won a prize to get people in to buy cars and it's like they are hound dogs trying to get a sale. But due to their lack of experience my daughter left there went over to Volkswagen and drive away in a new car. I will never set foot again on Kia of Fayetteville lot because they don't care about the customer they care more about the sale. Just like I say I don't need your business and don't assume no one has money when they say zero down. I wished I could remember his name that tells you how he impacted me no interest at all that why his name was not remembered More

Bait and switch The dealership uses the old bait and switch tactics with the promotional giveaways, says to verify you won prize by either calling or online, verifie The dealership uses the old bait and switch tactics with the promotional giveaways, says to verify you won prize by either calling or online, verified winner of $250 get there they high pressure you towards buying a car and one wastes time and money for two $1 lottery tickets as prize, to me dealership is a total con and wouldn't trust anything they say let alone buy their vehicles More

Worst Service department I have felt with When you call, at least on Saturday's no one will pick up the phone. No one will return your call. If you are the wrong color, you get treated differe When you call, at least on Saturday's no one will pick up the phone. No one will return your call. If you are the wrong color, you get treated differently and not in a good way. They re not very friendly. I guess if you don't have a Mercedes, BMW, Acura, Cadillac, or any other pricey car your treated like lower class after you buy your car at Leith Fayetteville Kia. Sale department is great, service department no so much. I only take my car here just in case they give me bull about taking it elsewhere. More

Had a great buying experience My sales man was on top of everything helped me find a car suitable for me and my grandma in our price range. Enjoyed coming here My sales man was on top of everything helped me find a car suitable for me and my grandma in our price range. Enjoyed coming here More

Awesome great Went with no interest in buying a car my husband and I just had questions. Kelvin was great their is not enough words to describe this gentleman hard Went with no interest in buying a car my husband and I just had questions. Kelvin was great their is not enough words to describe this gentleman hard working him and the finance team. Needless to say my husband and I bought a car they went above and beyond for me and my family thank you More

Awesome expetience Great team at Fayetteville Kia! Reggie was such a great salesman! Finance team was very patient and very knowledgeable. Would recommend to all family Great team at Fayetteville Kia! Reggie was such a great salesman! Finance team was very patient and very knowledgeable. Would recommend to all family and friends! More

Drove down from Durham tell you anything to get you there. Plus I left my pocket book no one and sales lady. Try to make sure I get it back. Lie and lies. I see why Rick tell you anything to get you there. Plus I left my pocket book no one and sales lady. Try to make sure I get it back. Lie and lies. I see why Rick hendrix sold that dealership. I want my pock book back More