Fayetteville Kia

Worst Service department I have felt with When you call, at least on Saturday's no one will pick up the phone. No one will return your call. If you are the wrong color, you get treated differe When you call, at least on Saturday's no one will pick up the phone. No one will return your call. If you are the wrong color, you get treated differently and not in a good way. They re not very friendly. I guess if you don't have a Mercedes, BMW, Acura, Cadillac, or any other pricey car your treated like lower class after you buy your car at Leith Fayetteville Kia. Sale department is great, service department no so much. I only take my car here just in case they give me bull about taking it elsewhere. More

Had a great buying experience My sales man was on top of everything helped me find a car suitable for me and my grandma in our price range. Enjoyed coming here My sales man was on top of everything helped me find a car suitable for me and my grandma in our price range. Enjoyed coming here More

Awesome great Went with no interest in buying a car my husband and I just had questions. Kelvin was great their is not enough words to describe this gentleman hard Went with no interest in buying a car my husband and I just had questions. Kelvin was great their is not enough words to describe this gentleman hard working him and the finance team. Needless to say my husband and I bought a car they went above and beyond for me and my family thank you More

Awesome expetience Great team at Fayetteville Kia! Reggie was such a great salesman! Finance team was very patient and very knowledgeable. Would recommend to all family Great team at Fayetteville Kia! Reggie was such a great salesman! Finance team was very patient and very knowledgeable. Would recommend to all family and friends! More

Drove down from Durham tell you anything to get you there. Plus I left my pocket book no one and sales lady. Try to make sure I get it back. Lie and lies. I see why Rick tell you anything to get you there. Plus I left my pocket book no one and sales lady. Try to make sure I get it back. Lie and lies. I see why Rick hendrix sold that dealership. I want my pock book back More

Great Customer Service Daryl was awesome he did everything hehad to and was albe to, to get me in my brand new Kia. Everyone was super friendly and made it extremely easy fo Daryl was awesome he did everything hehad to and was albe to, to get me in my brand new Kia. Everyone was super friendly and made it extremely easy for me to ride off in a new car. I have been telling all my friends and family about Fayetteville Kia and how they should go in to get them a car. Best experience ever More

KIA Service Department is HORRIBLE! When you call to try to schedule a simple oil change, it is ALWAYS a hassle. First you have to wait FOREVER for someone to answer the phone. Then, the When you call to try to schedule a simple oil change, it is ALWAYS a hassle. First you have to wait FOREVER for someone to answer the phone. Then, they either can't find you in their system or mess up something in the scheduling. I have never taken my vehicle anywhere else because I did not want them ever to be able to blame anything wrong on the car on anyone else. This is the ONLY reason I continue to take my vehicle there for service. I would NEVER recommend this dealer to anyone. More

CUSTOMER REVIEW Fellow citizens, Kia of Fayetteville is the worst place to take your car for a repair. When you go with one problem you come out with three problems. Fellow citizens, Kia of Fayetteville is the worst place to take your car for a repair. When you go with one problem you come out with three problems. I took my car for a repair for no start problem and a headlight not staying on. I dropped the car overnight, locked the car, dropped the key in the night dropbox on Thursday night, I picked up the car on Monday evening, to find out that my portable TV/DVD player, my Square reader, $25 worth of phone cards missing and about $50 in cash missing. When I asked the manager, he said "I don't know what happened, maybe somebody stole it." I asked him, "How could somebody steal something from my car if the car was locked, and the key was dropped in the night dropbox?" He replied, "I don't know, I'm not a thief." Fellow citizens if you are going there for a car repair, take EVERYTHING you have inside out and expect the worst of service More

Very poor customer service I don't know where to begin.....but I'll give it a go. 1. Got me "approved" for a car I didn't even look at or inquire about. 2. I get a phone call I don't know where to begin.....but I'll give it a go. 1. Got me "approved" for a car I didn't even look at or inquire about. 2. I get a phone call from one of the finance managers almost 3 weeks after purchase telling me that my license had expired and that in order to "close the deal" I had to provide them with an updated copy of my license....umm they were valid when I signed the papers and I hadn't received my new ones yet. They said if I didn't send them a copy that day, it would be difficult to get the deal to complete. 3. I bought my car in mid-August and prior to 30 days I called to let them know the tags were expiring soon and I needed my perm tags. They told me they didn't have the title yet since the car was just traded in (so I couldn't get new tags yet), and they would mail me additional 30 day tags. I couldn't drive my car for 4 days because they "forgot to mail" the 2nd set of 30 day tags, worse yet no one checked up on it - I had to call them back to ask where the tags were. 4. 1200 miles into the new purchase the change oil light came on - no service had been performed when it was traded in apparently - 2015 Ford Fusion with 38k miles (at 39.2 it says to change oil) 5. Instead of receiving an actual phone call - I received a recorded message thanking me for being a customer. Talk about poor customer service - I didn't even rate a call from a live person, and it's been 2 months since my purchase...I still don't have my permanent tags yet. More

Extremely Unhappy I felt completely ignored. Spent the entire day being rushed around "test driving" vehicle after vehicle when I was unhappy. Instead of listening to w I felt completely ignored. Spent the entire day being rushed around "test driving" vehicle after vehicle when I was unhappy. Instead of listening to what I was looking for in a vehicle, they just kept throwing vehicles at me. I was told the vehicle I finally settled on had everything I was asking for. Not even 24 hours after leaving I realized it had NOTHING I asked for. I tried to go back and upgrade to what I wanted and they said I could use the one as a trade in and eat the difference. UNACCEPTABLE CUSTOMER SERVICE! More