Fayetteville Kia

Worst service ever. This is the worst service department I've ever dealt with. they don't return calls. when you do get in touch with someone they give you the run around This is the worst service department I've ever dealt with. they don't return calls. when you do get in touch with someone they give you the run around or they can't give any real information because they need to call tech support. Take my word for it, go to any other kia dealership for service or you wont see your vehicle for at least a month. TERRIBLE!!! More

Awful Customer Service After a long negotiation, we finally came to an agreed price, only to have that price changed once we got to see the finance guy. We were also told t After a long negotiation, we finally came to an agreed price, only to have that price changed once we got to see the finance guy. We were also told the first payment would be due in 45 days, but the paperwork said 30 days. So many inconsistencies! Then we found damage to the car, contacted the salesman Dalton Butler and was told he didn't know anything about it and couldn't help us. After a conversation with the Sales Manager Stewart, 4 messages left for the General Sales Manager Dean Russell and a message left for the General Manager Leland Fuller, I still have had no returned phone calls and no resolution to the problem. I will keep trying to speak to someone but wanted to warn others this dealership will only give you the worst customer service ever! More

Returning a new car less then 24 hours I can't beleive how we were treated. First after feeling like we spent from 9:15am-about 3:00pm with sales , my husband signed the contract Mind you h I can't beleive how we were treated. First after feeling like we spent from 9:15am-about 3:00pm with sales , my husband signed the contract Mind you he is 72, and by now shaking , his nerves are bad we just wanted to get out of there. He signed, after we got home and sit back to look at the contract and saw where the sales price was 4 k more then the window sales We tried to return a new Kia less then 24 hours after signing sales. We asked for our car back, NO we were told , a sale is a sell. More

Great service from Mr. Anthony Faison and Mr. Quincy Hamilto I was second guessing myself of getting a vehicle so long. After being referred by one of my colleagues that she purchased a new 2016, I was told to g I was second guessing myself of getting a vehicle so long. After being referred by one of my colleagues that she purchased a new 2016, I was told to give Kia a chance! Well, I called and spoke to Mr. Faison. From beginning to end, the service was unbelievable! I realizing that I too was on my way of driving off the lot with a 2016, I owe the closing of my deal to Mr. Hamilton. I sure hope they remember my face, as I will definitely never forget them nor the evening, I was no longer driving a used vehicle! I am current with my 2016 Kia Soul, and I love it! More

Great service experience! Stopped in for an oil change in my 2011 Forte (no appointment) the young lady "Megan" greeted me immediately with a pleasant attitude! They got me in Stopped in for an oil change in my 2011 Forte (no appointment) the young lady "Megan" greeted me immediately with a pleasant attitude! They got me in and out in under an hour... Everyone I encountered at this dealership were very helpful.... I won't be going anywhere else for my service work from now on! More

NO CUSTOMER SERVICE ON WARRANTY FOR NEW KIA SPORAGE bought a brand new Kia Sportage 2014 it came with a set of rear mud guard/deflector it's not the actual real quality mud-guard it's just a little piec bought a brand new Kia Sportage 2014 it came with a set of rear mud guard/deflector it's not the actual real quality mud-guard it's just a little piece of plastic after two months something hit it and it literally chip chunks off of it and I told service manager that the workmanship must be defective especially on a new car he ARGUED with me in the customer service lounge and would not even offered to make it right wow this is the treatment I get for a little broken piece of plastic. Their rude behavîor and unprofessional manner has definitely made me a lifetime NON KIA BUYER IN THE FUTURE. This dealership is just horrible. More

Amazing Experience My husband and I went in looking for a new car, trading in our truck and Cheryl the sales lady helped us wonderfully! We traded our truck for a new 20 My husband and I went in looking for a new car, trading in our truck and Cheryl the sales lady helped us wonderfully! We traded our truck for a new 2015 Kia forte, I love the car!! She was amazing and had all the answers to our questions. I recommend going to her for a new car. She was honest and genuine! Thank you!! Leith Kia!! More

Another great dealership experience with Leith. I recently purchased a second Used vehicle from Leith Automall in Fayetteville. Sean Scott was very helpful during this recent purchase. From the mom I recently purchased a second Used vehicle from Leith Automall in Fayetteville. Sean Scott was very helpful during this recent purchase. From the moment I was greeted and during the test drive, Sean was very professional and knowledgeable of the vehicle his dealership was selling. He takes pride in his job, and it was one of the main reasons I returned the next day to purchase the vehicle. Quincy's help with the paperwork and financing, are second to none. Overall great experience! More

Customer friendly experience I am extremely happy with my experience purchasing my 2016 Sorento. This is my third Sorento. I love the warranty and the safety features with the ai I am extremely happy with my experience purchasing my 2016 Sorento. This is my third Sorento. I love the warranty and the safety features with the air bags, etc. My salesman was Larry Rodgers who has sold me the last 2 Sorentos. I was very pleased because he knows I don't like to be pressured. Once i made up my mind, the process was very smooth and fast. He always calls back to make sure everything is ok. Great experience. More

Another great deal from Leith. Visited the dealership and was greeted by Sean, ask what we were looking for and showed us that model and the selection they had. Sean was very frien Visited the dealership and was greeted by Sean, ask what we were looking for and showed us that model and the selection they had. Sean was very friendly, not pushy at all and VERY professional. This is my third time dealing with Leith here in Fayetteville. And I will deal again. Went in to buy just one vehicle and ended up buying two new vehicles. HAPPY with both SUV's. I will return to buy from them in the future and hope to see Sean and Mike again. More