Feldman Chevrolet of Livonia

This was one of the best car purchase experiences that I’ve had in a very, very long time! The service representative was kind, friendly and understanding. He stayed within my budget and did not try to se I’ve had in a very, very long time! The service representative was kind, friendly and understanding. He stayed within my budget and did not try to sell me something. I didn’t need. More

clean friendly willing to go the extra mile to get you in the vehicle of your dream. the vehicle of your dream. More

I had an outstanding experience at Feldman Chevrolet, and I want to specifically recognize the incredible service provided by the service department. From the moment I arrived, I was treated with professiona I want to specifically recognize the incredible service provided by the service department. From the moment I arrived, I was treated with professionalism, honesty, and genuine care. Michael was extremely knowledgeable and took the time to clearly explain everything that needed to be done, without any pressure or upselling. Communication throughout the process was excellent.I was kept informed every step of the way, and the work was completed exactly when promised. What really stood out was the attention to detail and commitment to customer satisfaction. It’s rare to find someone who truly takes pride in their work and makes you feel confident that your vehicle is in good hands. Because of this experience, I will absolutely be returning to Feldman Chevrolet for all of my future service needs. More

All I can say is excellent service and wonderful experience and I am a happy customer!!!!! experience and I am a happy customer!!!!! More

I have never worked with someone more passionate and patient than Mr Lindsberg! He made the car buying process very smooth. He listened to my needs and what type of car that I was looking for. And he ma patient than Mr Lindsberg! He made the car buying process very smooth. He listened to my needs and what type of car that I was looking for. And he made it happen!! 10 out of 10 for his service! I have already referred my family and friends over to him. More

Fieldmen Chevrolet was very professional, Mr. Lindinburg Pettway made sure I drove off of the lot happy. Nice work. Lindinburg Pettway made sure I drove off of the lot happy. Nice work. More

Even though it was a lease buyout Lindsberg spent time with us and took care of our needs. with us and took care of our needs. More

Lindsberg is the best. I called one day and the next day I had a new car! Thank you so much! I called one day and the next day I had a new car! Thank you so much! More

Very helpful, made it a smooth and pleasant experience. Hands down would do business with him agian and will recommend him to others. Hands down would do business with him agian and will recommend him to others. More

Thank you for the opportunity to provide feedback. I am deeply disappointed to share that my most recent service experience at Feldman Chevrolet of Livonia has been the most challenging I have ever en I am deeply disappointed to share that my most recent service experience at Feldman Chevrolet of Livonia has been the most challenging I have ever encountered with any dealership. Before my appointment, I called the service department to confirm the process and was informed that my vehicle would need to be left on-site for a complete diagnostic evaluation. Understanding this, I proactively rented a car from the Enterprise location next door, an unexpected expense totaling approximately $500, so that Feldman could complete a comprehensive inspection of my SUV. Unfortunately, not only did I not receive the full inspection, but Colin also asked the guy driving my vehicle up to the service counter if I needed an oil change, and he said yes. It says on the glass 04/29/2025, and we are now in November, so that was obvious to expect, but I also received my vehicle back in worse condition than when I dropped it off. My vehicle was brought in for three basic concerns: An oil change, a serious issue with the car slowing down on the freeway, and a lack of windshield wiper fluid. I was later contacted by a representative, Colin, with an estimate exceeding $1,200 for an electrical issue. I was told the $190 diagnostic fee would be applied toward this repair. However, when I asked whether the oil change had been completed or whether basic fluids and maintenance checks had been performed, I was informed that they had not. Upon picking up my vehicle, I discovered two tires with low pressure and multiple new alerts, including issues with the key fob, remote battery, and other system warnings that were not present before my appointment. This added to my concern that my vehicle had not been properly serviced or handled with care. The communication issues further compounded the situation. I have phone screenshots and timestamps showing my attempts to contact the dealership. On Friday, I called ahead and was told I could retrieve my vehicle shortly after closing, as staff were typically present. I drove nearly 50 minutes only to find the facility completely closed, wasting time and fuel and adding to my frustration. I attempted multiple times to contact my sales representative, Mr. Pettway, who either did not answer or did not return my calls. Only after providing him with the timestamp did he acknowledge the missed call, even though I left a voicemail, which I can verify, as all my calls are recorded. I returned on Saturday for pick-up, and it was a total waste of time, money, and energy. Both the sales and service teams have fallen short of the customer care and professionalism standards I expect, especially from a dealership I have trusted for years and have referred many customers to. My referral record demonstrates that my recommendations have led to multiple GM vehicle purchases. Sadly, after this experience, I can no longer, in good conscience, recommend Feldman Chevrolet of Livonia to friends, family, or colleagues. I am sharing this feedback not only out of frustration, but also out of genuine hope that no other customer will have to endure the same challenges. I have always valued the GM brand and the quality of service it represents. I hope this situation can be addressed so that customers like myself can regain confidence in the dealership and its commitment to service excellence. Thank you for your time and attention to this matter! More