Feldman Chevrolet of New Hudson

Dealer didn’t have the vehicle I wanted in their lot so they placed the order for me and kept me updated on vehicle progress. Very helpful with financing options and vehicle purchase process was easy and s they placed the order for me and kept me updated on vehicle progress. Very helpful with financing options and vehicle purchase process was easy and smooth. More

I brought my car in for a recall early in the year (2023). The problem wasn't fixed, so in late June I made an appointment to bring it back in for service on Aug. 10th. I brought the car in on 8/9, an (2023). The problem wasn't fixed, so in late June I made an appointment to bring it back in for service on Aug. 10th. I brought the car in on 8/9, and they had it until 5 PM on Friday, August 11th. Nothing was done!! NOTHING! I had to bring it back a third time on 8/25. The service lady in charge (Deborah) was rude and condescending. No empathy at all. I told her my husband had to take off work to bring me there and pick me up and not get paid for time off. Her reply was "well, we don't get paid for recalls". Sorry, that is not my problem. I work in a dentist office, we guarantee fillings for 2 years. If that filling fails, we fix it without charge no matter whose fault it is and we don't make them feel bad for it. She continued to be snide and rude. She is nice if she gets something out of it, but turns instantly mean if she doesn't (not the first time I experienced the attitude). The service guy, Pete was a little better. At the end he did try, but he was also rude at times. I felt like a third class citizen. I won't be back. This is my 3rd rental vehicle in recent years I have gotten there. Once they forgot to put an oil cap back on after an oil change. I drove 200 miles north not knowing it and ended up stranded after the change engine light came on. I will find another dealership to rent/service my cars at in the future. I won't go back there. I feel bad writing a negative review, but I should not have had to take it back and I should not have been treated the way I was causing me to cry over the terrible service and treatment. More

Good customer service while given for a problem . resolved immediately without any issues definitely rate it excellent resolved immediately without any issues definitely rate it excellent More

Dan was very knowledgeable and helpful and a excellent salesman. Would definitely recommend him to our family and friends. salesman. Would definitely recommend him to our family and friends. More

The whole situation with having my car repaired with Feldman in New Hudson was a nightmare. They refused to give me a loaner for my car unless I personally knew the owner, they promised a 4 week repair Feldman in New Hudson was a nightmare. They refused to give me a loaner for my car unless I personally knew the owner, they promised a 4 week repair and had my car for almost 2 months after I had waited 4 months to even drop my car off due to a part being on back order. The body shop was inconsistent with their communication until it ultimately stopped and I had to reach out Rick for my updates. The saving grace of this experience was Rick and his dedication to helping me get back in my car. They claimed to have sent my car to get detailed and returned it covered in dirt, dust, and the inside was filthy. More

The dealer honored my military service with a discount. Great customer service she had serviced my truck fast and efficient. Great customer service she had serviced my truck fast and efficient. More

Nic was very helpful, and I felt honest. He was very patient with me. I felt the team went above and beyond with what they had to work with. Nic was very helpful when explaining how everythi He was very patient with me. I felt the team went above and beyond with what they had to work with. Nic was very helpful when explaining how everything worked in the car and help set up everything. It was a pleasure working with him. More

Very impersonal and to big. I told the service writer I was looking to get into a new truck. That was his open door to introduce me to a salesman I told the service writer I was looking to get into a new truck. That was his open door to introduce me to a salesman More

Just came in for a price quote on some shocks. They were about what I expected. They were about what I expected. More

I wish I could rate my experience with you as zero. The body shop left the interior of my brand new Santa Cruz full of body shop dust. They scraped their filthy feet acrossed my black plastic leaving s The body shop left the interior of my brand new Santa Cruz full of body shop dust. They scraped their filthy feet acrossed my black plastic leaving scratches. Ruined my carpet floormat and carpet on drivers side. I receive no apologies and the manager avoided my calls. Brand new car and I received no respect at all. More