Feldman Chevrolet of New Hudson | Page 152

mike basmajian did a fine job, vehicle very complex, should have someone good at explainig all the elctronic stuff/options/garage door remote/programming etc. should have someone good at explainig all the elctronic stuff/options/garage door remote/programming etc. More

Pete in the Service Department is always so helpful and pleasant! He always keeps you informed of what is happening with my vehicle and how long it will take to complete. I feel like Pete is sincere abou pleasant! He always keeps you informed of what is happening with my vehicle and how long it will take to complete. I feel like Pete is sincere about helping me. Thank you. More

Mr. Mentier was wonderful to work with when I purchased my leased vehicle. Also, Marc Hager had all the paperwork ready for signatures when it was time!! I thank them for their assistance and knowledge o my leased vehicle. Also, Marc Hager had all the paperwork ready for signatures when it was time!! I thank them for their assistance and knowledge of what to do to get this done!! More

Kirk Damas worked his tail off to meals this deal happen, and although he wasn’t able to get us the monthly payment we needed, he gave us the best deal he could. He went above and beyond to help us with an i and although he wasn’t able to get us the monthly payment we needed, he gave us the best deal he could. He went above and beyond to help us with an issue with the GMS number. Brian and Kirk both stayed until 10:30 pm to be sure we had all of the information we needed on the new truck. More

The people that I dealt with were very helpful and knowledgeable. They took good care of me. knowledgeable. They took good care of me. More

Greg Green was outstanding. Would highly recommend his service and professional handling of all my questions and concerns. Would highly recommend his service and professional handling of all my questions and concerns. More

Casey in collision was awesome he had great communication with me anytime I called which was alot and that turned into humor between the two of us which help me because I had not had to deal with this and my with me anytime I called which was alot and that turned into humor between the two of us which help me because I had not had to deal with this and my vehicle for a very long time. More

I had a very positive experience getting my vehicle repaired. My service representative Deborah was very professional and helpful trough the experience repaired. My service representative Deborah was very professional and helpful trough the experience More

Employee was knowledgeable and professional in her phone conversation with me. Answered all of my questions. conversation with me. Answered all of my questions. More

I gave three stars because of a few unpleasantries. #1. The receptionist is not very friendly in person or on the phone. She is the first person you see when you walk through the door and a first im #1. The receptionist is not very friendly in person or on the phone. She is the first person you see when you walk through the door and a first impression on the dealership. A pleasant smile and greeting would be nice. After my purchase I had a very important and urgent question for someone in finance. The first three times I called, I was transferred to someone's voicemail where I left urgent messages (#2). My last call to her was to ask and plead to talk to a human. She kept transferring me to voicemails. As I continued to call back, instead of answering the phone, she began transferring me. She must've recognized my number and was too lazy to go find someone for me. I don't no her name but if she is one of the personnel below, I would give her one star. Do you guys call your own dealership to see how customers are treated? #3. I left several urgent voicemails to several dealership personnel including the general manager and never received one call back, not one. Finally and I am very thankful for Bryan Milder, when I contacted him, he walked down to finance and within 10 minutes I received a call from the Finance Manager (Jeff??) and my urgent concern was resolved in less than 5 minutes. #4. I have bought houses in less time than it took to complete financing on my truck. I was there for over two hours, then I got into the "New Guy" at least that's what he told me. This was not a very pleasant experience. I am very thankful for Bryan's attitude and professionalism. More