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Feldman Chevrolet of New Hudson
New Hudson, MI
5,510 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 1:00 PM
Sunday Closed
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Showing 5,510 reviews
January 21, 2023
Great experience. Came in for an oil change and tire rotation without an appointment. Was in and out in less than 45 minutes. Well done Deborah Springer! Definitely wi Came in for an oil change and tire rotation without an appointment. Was in and out in less than 45 minutes. Well done Deborah Springer! Definitely will be back next time I need service! More
by KENJOHNSON735
Verified CustomerEmployees Worked With
Service department, Deborah Springer
January 20, 2023
He made the financing portion of my sale easy. He explained everything. I appreciate his attention to detail. He explained everything. I appreciate his attention to detail. More
by carcalla7
January 20, 2023
idk even where to start, my experience with this dealership was terrible from start to finish. Some of it was due to me being unlucky. But I still walked away feeling incredibly exploited. No effort dealership was terrible from start to finish. Some of it was due to me being unlucky. But I still walked away feeling incredibly exploited. No effort was made to go beyond the bare minimum and were gleeful at any opportunity to be slower. I arrived at the dealership, my plans to visit family for Thanksgiving ruined with my dogs. They were unwilling to give me a shuttle ride with the dogs. My only options were to risk damaging my vehicle to get home. Or pay a ton of money for an uber or rental vehicle. This is a dealership, is there no one there with a car that could give me a ride for $20? Further, with my vehicle in need of repair that would take a long time to complete, they had no loaner program or any ability to help other than a ride home (without my dogs). When I was finally able to drop the vehicle off waiting for a shuttle ride home I knew I would be out of state for a while and not able to pick up the vehicle if it was done before I returned. So I asked if I would be charged storage fees if I couldn't pickup in a timely manner. Thankfully the answer was no, but the service rep seemed really happy that it meant they could prioritize other customers over me. Much later, the service work was complete and I came for the pickup having gotten a quote for ~$1300, which seemed like a lot for the difficulty of the repair. The invoice said that 4 hours of labor was done with a billing rate of $160/hr. 4 hours was almost double the GM max for warranty repair as far as I can tell, and despite the invoice says 160/hr on the top and the labor line item, the sub-total for the line item was actually billing at 191/hr. When I asked about these discrepancies it seemed rather convenient that not only was the 4 hours reasonable for the repair, they had actually undercharged me for the hours and even though the invoice said the billing rate was 160, they always charge more for hybrid repairs and the rate increases with the hours spent and they should have charged more. When I asked them to explain how this makes sense they got angry and sent me to the manager who gave me the same story. I was stuck and had to pay to get my car back. Maybe I'm off base, maybe their hours and billing rate are unreasonable. Even when every question I had about billing, even about the invoice stating a much lower billing rate conveniently had an answer where I was actually being undercharged. Even if through all that they charged me a fair rate, their response to me asking basic clarifying questions was unacceptable. More
by xx
Employees Worked With
Peter Jezidimir
January 20, 2023
Great sales and service guys dealt with. Enjoy being real people Will be back and will recommend to friends and family Enjoy being real people Will be back and will recommend to friends and family More
by hvaccp
Employees Worked With
January 20, 2023
GREAT AND TIMELY SERVICE. Debbie provided good advice on how to get what I needed done in a quick and efficient way. I mentioned an issue I had with another repair I had done Debbie provided good advice on how to get what I needed done in a quick and efficient way. I mentioned an issue I had with another repair I had done at another company and that I had to take it back so it would be repaired properly. The service tech looked at my problem gave me the detail of the correction needed. More
by BADENGROUP
Employees Worked With
Debbie
January 20, 2023
I was stressed out upon arriving at Feldman Chevrolet after dealing with my previous GMC dealer where I'd leased my last three vehicles. It was a breath of fresh air working on a new deal with Anna and after dealing with my previous GMC dealer where I'd leased my last three vehicles. It was a breath of fresh air working on a new deal with Anna and Marc. Looking forward to using the service department very soon. More
by lknivila
January 20, 2023
Great Service. Kind Professional Knowledgeable got the truck back quick. typing more words to make the minimum so i can submit this- you are lucky in did Kind Professional Knowledgeable got the truck back quick. typing more words to make the minimum so i can submit this- you are lucky in did More
by JEFFD48167
Employees Worked With
service rep
January 20, 2023
It took the service center almost two weeks to replace an oxygen sensor. They were hard to get ahold of and calling would go to voicemail. I would have gone elsewhere, but unfortunately this dealership was t oxygen sensor. They were hard to get ahold of and calling would go to voicemail. I would have gone elsewhere, but unfortunately this dealership was the closest to where the car broke down. More
by SYDNEYSMITH99
Employees Worked With
JJ
January 19, 2023
They were great. They were very helpful and fast. This is my dealership of choice. They were very helpful and fast. This is my dealership of choice. More
by Marleytwin
January 19, 2023
Feldman Chevrolet, Austin an Marc were excellent in helping us find the right vehicle at the right price. I will continue to go there for service and my next vehicle. Thanks Feldman! helping us find the right vehicle at the right price. I will continue to go there for service and my next vehicle. Thanks Feldman! More
by genebobic
