Feldman Chevrolet of New Hudson

Recently my husband and I turned in a leased Chevy vehicle and purchased a new truck from Mark Marks at Feldman Chevrolet of New Hudson. If I could give this review zero stars I would. While finalizin vehicle and purchased a new truck from Mark Marks at Feldman Chevrolet of New Hudson. If I could give this review zero stars I would. While finalizing the purchase, we asked Mark what was going to happen with the lease and he said, you are buying a new Chevy, you won't owe anything. Several weeks after the purchase, I received notification from my insurance company regarding the renewal of the policy on the lease I turned in - Feldman did the footwork to insure the new vehicle buy didn't bother to let them know that it would be replacing a vehicle we were turning in. Then I received a bill in the mail for almost $900 for a disposition fee and excessive wear and tear. When we called Mark about it he claimed that this was standard but he said that he would talk to his manager about it. He said he would call back in an hour but despite giving him an extra 15 minutes, he didn't call us back. When we called him back, he said his manager "Eric" couldn't do anything and we asked him to have his manager call us. He didn't. We then called the main number and asked to speak to a manager and we were sent to voice mail. Finally Pat Crowly called us back and said to give him 24 hours and he would get back to us. It will be a week ago tomorrow. We have left messages every single day and have not heard a word back. I am beyond disappointed with the customer service, especially after Mark all but begged us to give him good services scores, promising us a gift certificate for a full tank of gas if we awarded him all 10's. I have leased and purchased cars from so many different dealerships in the metro Detroit area and have never gotten a bill from a lease ever before. We specifically asked if we would owe money and we were assured by Mark that we wouldn't. Now GM financial is blowing up my phone and my credit could be negatively impacted. I would absolutely NOT recommend Feldman Chevrolet of New Hudson and especially would NOT recommend this sales person. I wish I would have stuck with Gordon Chevrolet but this dealership is closer to my home. I think that Feldman should honor their promise to me and at the very least return my calls. More

Bought a bed liner from you that fills with water when it rains or I get a car wash. I have to mop out my bed before I can use it. rains or I get a car wash. I have to mop out my bed before I can use it. More

I brought my car in asking for them to check everything wrong with it and wanted to get it fixed. They told me it was a few problems charge with a oil change would be 1,260 dollars I paid it and picked it wrong with it and wanted to get it fixed. They told me it was a few problems charge with a oil change would be 1,260 dollars I paid it and picked it up and it sounded the same as when I brought it in. I called and told them that and they said bring it back and they would check with out charging. I did and they are trying to charge me diagnostics fee and another 615.00 for a whole other problem they had to have either did or missed. I never had work done on it before and they told me that it was a repair that was bad. So what now? 615.00? How do you miss a whole problem I have a baby and am pregnant and and can not afford to play it doesn't matter pay we missed it no big deal! More

I was good it just the whole thing took to long. Friendly service no pressure Steve made us very comfortable Thank you. I like my car so far Friendly service no pressure Steve made us very comfortable Thank you. I like my car so far More

Ryan is a new employee who worked very hard to ensure he is learning the ropes while doing everything to move the process along. He was quick to follow up with phone calls and inquiries to make sure Feldma is learning the ropes while doing everything to move the process along. He was quick to follow up with phone calls and inquiries to make sure Feldman was well represented. He is energetic and eager to learn. More

I was not in the service center, it was a contactless transaction. Greg Green provided outstanding, seamless, over and above customer service. this is my 4th lease with Greg, he is the best! transaction. Greg Green provided outstanding, seamless, over and above customer service. this is my 4th lease with Greg, he is the best! More

Eric was helpful and courteous. He made the process of leasing a new car extremely easy, and I had a new car delivered to me quickly! Thank you very much! leasing a new car extremely easy, and I had a new car delivered to me quickly! Thank you very much! More

Quick turn around, repairs made so far have been successful. I would like to see more communication between sales and service. Kevin and Cassidy were great representation of your dealership. successful. I would like to see more communication between sales and service. Kevin and Cassidy were great representation of your dealership. More

Great people. Friendly atmosphere. Hard workers extremely clean facilities. Was an absolute pleasure using the Costco discount to purchase a new chevy truck. Reliable people clean facilities. Was an absolute pleasure using the Costco discount to purchase a new chevy truck. Reliable people More

Greg was a very helpful and as always does a great job helping the other members of family thank you Greg and all the others who help him. helping the other members of family thank you Greg and all the others who help him. More