Feldman Chevrolet of New Hudson - Service Center

Worst Customer Service Ever Could not care less about customer satisfaction. Refused to provide me with another vehicle while mine was going to be repaired by them due to an acci Could not care less about customer satisfaction. Refused to provide me with another vehicle while mine was going to be repaired by them due to an accident. My choice of dealerships where to have towed for repairs. Vehicle is a lease and the rules of leasing is to keep the customer in a similar if not same vehicle as is leased. Was told NO on a vehicle and would not be finished for at least eight weeks. Had it taken to a different dealership and was given a vehicle same day and the repairs are nearly complete in two weeks. This place is THE WORST and sadly, I've used them in the past but will never go there again. More

great service I love the prepaid oil changes I got with my lease. Just make an appointment and drop it off grab a coffee and then it's done! Easy in easy out I love the prepaid oil changes I got with my lease. Just make an appointment and drop it off grab a coffee and then it's done! Easy in easy out More

Service my 2012 Volt My 2012 Volt displayed a charging system error code so I took it to Feldman's for service. It was a long difficult repair because they had to drop th My 2012 Volt displayed a charging system error code so I took it to Feldman's for service. It was a long difficult repair because they had to drop the batteries to do it. On day 4 We were offered a loaner which was nice while they were waiting to hear back from the GM help desk. After 8 days the repair was complete and Anthony vacuumed my car (the Volt cannot go through their car wash) which was also nice. He also updated us regularly on the progress of the repair. Overall I was satisfied with our visit getting the repair done right is the most important part. :)Becky King More

New hudson chevy dealer Service sucks there certified mechanics don't know they doing soon as get my piece of crap 2013 Chevy Silverado not even had a year back trading it in Service sucks there certified mechanics don't know they doing soon as get my piece of crap 2013 Chevy Silverado not even had a year back trading it in for a ford More

Oil change tire rotation This dealer cares and does a follow up to be sure you are satisfied with your dealer experience thank you Feldman Chevrolet of New Hudson, Michigan yo This dealer cares and does a follow up to be sure you are satisfied with your dealer experience thank you Feldman Chevrolet of New Hudson, Michigan you are the best!!!!! More

Inexperienced technician and miss lead. Brought my van in for an oil change and warranty repair. I was mislead on what type of oil was going to be used and the service personal seemed not t Brought my van in for an oil change and warranty repair. I was mislead on what type of oil was going to be used and the service personal seemed not to know what kind of oil the service personnel was going to but in. Warranty repair for nonfunctioning 12Vdc receptacle. The technician came out and inquired about the problem I was having with the receptacle. I explained the receptacle didn't work and I found a blown fuse. I replaced the fuse and the receptacle still didn't work. The technician left and a little while later the tech came back and said he couldn't find anything wrong. I was bewildered, because I know it didn't work and said ok thanks. When I got home and tested the jack it still didn't work. Instead of wasting more time going back to the dealer I was going to fix the jack myself. I pulled off the plug on the back of the DC jack and found the jack was miss wired from the factory. I corrected the problem and now the DC jack works. Very disappointed with competence of the technician. Maybe he was new... More

Service department - Not Good I will not be going back. Request was to do a check of the car and let me know what was wrong, well the Service Air Bag light that was on and it was I will not be going back. Request was to do a check of the car and let me know what was wrong, well the Service Air Bag light that was on and it was still on when I picked the car up. they let me leave with a safety issues like that? they did replace a battery for $228 according to bill $79.95 parts so that means $148 for labor?? To replace a battery?? they also charged me $45 to tell ma a sensor was bad. Well the information center on my dashboard told me the same thing. This place just does not do the job! More

Service department is horrible! I purchased new Michelin tires from them at 68,000 miles and have had to return to them because the tires wouldn't hold air. At 73,000 miles I have b I purchased new Michelin tires from them at 68,000 miles and have had to return to them because the tires wouldn't hold air. At 73,000 miles I have been back to them 4 times and the tires still don't hold air!! $1,000 up in smoke! More

2 hour oil changes??? Please remove me from your mailings, email and contact list. After making my appointment a week ahead of time I arrive 5 min before my scheduled appo Please remove me from your mailings, email and contact list. After making my appointment a week ahead of time I arrive 5 min before my scheduled appointment for an oil change at 7:45. I told the salesman I had an appointment in Detroit at 10 and needed the car back by 9:15. I'm still in the waiting room and it's after 9:30. Your service tech was very accommodating but almost 2 hours for an oil change is unacceptable. I won't be back!! More

Great service. Work done in a timely manner!! The service department is great! The quotes for the work are right on. Would definitely recommend this dealership!!! department is great! The quotes for the work are right on. Would definitely recommend this dealership!!! More