Feldman Chevrolet of Novi

I took my 2019 Chevrolet Trax LT to Feldman service on Wed April 2, 2025 as it had failed to start the night before and I needed it checked. The battery ended being dead and they installed a new battery Wed April 2, 2025 as it had failed to start the night before and I needed it checked. The battery ended being dead and they installed a new battery for (wait for it) $407. Approx. $200 for the battery with 48 month warranty and $180 for LABOR. Why does labor cost $180 when everyone know that it takes less than 5 minutes to change a battery. I guess it takes skilled labor to take a battery off the shelf, out of the vehicle, put the new battery in the vehicle and connect 2 cables. What also makes me angry is that I have had the used car for less than a year and only put 4,000 miles on it. The battery dies after 4,000 miles? The person we spoke to said that Feldman's does not check the battery in used cars to see if they are good or not when they sell the car. I guess as long as the battery is good enough to get the car off the lot, their job is done. This is the second car I have purchased from Feldman's and I will ride a bike before I buy another car from them. Very disappointed........$180 LABOR, not justified. Mary Farnum More

I wanted to leave a good review - they made us feel great during our 2023 Tahoe purchase less than 2 weeks ago. They were personable, helpful, answered all of our questions, etc. We just walked in and walke during our 2023 Tahoe purchase less than 2 weeks ago. They were personable, helpful, answered all of our questions, etc. We just walked in and walked out with my dream car, seamlessly. But the day after our purchase, the radio started going in and out. Since we live 90 minutes away, we took it to our local dealership where they troubleshot through it and away we went. Unfortunately, it happened again. We reached out to Feldman of Novi and they told us to bring it in, which we did. 90 mins away. They thought they fixed the problem, doing the exact same thing the previous dealership did, but ultimately not fixing the issue, as the radio still went in and out. They told us it’s a software issue and there’s nothing that they can do about it. Nothing you can do?! We purchased the car from you, and it’s under bumper to bumper coverage, so do the right thing and make it right ! The best thing about this ordeal? My husband picked the car up (2 hours ago), and on his drive home brought it to our local dealership, Art Moehn Chevrolet of Chelsea, and they had it FIXED in 10 minutes due to a LOOSE AMP CONNECTOR! Clearly, Feldman didn’t even look. It’s evident that all they want to do is push numbers and make the sale and at the end of the day, they truly don’t care about their customers. As we pulled out of the lot on the day of the purchase, I said to my husband, “Wow! I’ll never buy a car from anywhere else”, but I couldn’t have been more wrong. I will absolutely never recommend Feldman Chevrolet to my worst enemy! It's clear that customer satisfaction is not their priority. While I initially praised their service, I now strongly advise against purchasing from Feldman Chevrolet. I'm extremely disappointed with this experience and the lack of support we received. More