Feldman Chevrolet of Novi

Very disappointed with Feldman Chevrolet of Novi and their aggressive marketing practices. Despite repeatedly requesting that they stop contacting me and opting out, I continue receiving unsolicited their aggressive marketing practices. Despite repeatedly requesting that they stop contacting me and opting out, I continue receiving unsolicited calls, emails, and text messages. Their latest message suggested lowering my current auto loan interest rate, despite my not having a car payment in years. When I expressed my frustration, a sales manager defended their marketing practices by claiming that 70% of recipients respond, 50% of those visit the dealership, and 90% ultimately purchase a vehicle. According to those figures, 31.5% of everyone contacted would purchase a vehicle. I found these claims extremely difficult to believe. Rather than addressing my concerns about repeated unwanted communications, the conversation focused on defending their marketing approach. As a previous buyer, this experience has significantly changed my opinion of Feldman Chevrolet of Novi and made me reconsider doing business with them again. More

Edited after completing a lemon buy back. I brought my 2024 Silverado in for servicw the 3rd time having issues with my display and audio system not functioning. The 1st time they did a so I brought my 2024 Silverado in for servicw the 3rd time having issues with my display and audio system not functioning. The 1st time they did a software update that corrected the issue for a few months. The 2nd time they replaced the radio module. This is the 3rd time the issue had come back I brought the truck in and was told the radio needed placed again. I was told it would take a few days to get the new part and they my truck was fine to drive until the radio came in. After over a week without contact I reached out to my service rep. He said the part wasn't in and he would follow up with his parts department. After not hearing from them again for day I decided to stop by in person. I was told the part was on backorder with no ETA and just to keep driving the truck. They said this is GM issue and there was nothing they could do to help me because it's their job to install the part when it comes in. They have no obligation to do anything for me while because a part is on backorder. They encouraged me to to contact GM customer service. This was a complete waste of my time. It took over week for them to finally tell me there was no way to expedite the repair I just had to wait. To make a long story longer it took over 100 days for the backordered part to arrive at the dealership, and not the dealerships fault. In that time I filed a BBB complaint and argued with dealership enough for them "to do me a favor" and give me a functional rental while my truck was in service. The ultimate result was I worked with the BBB, but mostly April with GM resolution management team to come to a repurchase agreement on my truck. Once the paperwork was completed and shipped to the dealership the process to give them truck back went smoothly. This was a very time consuming and frustrating process that the dealership didn't do much if anything to help with. The only thing I felt good about was the ease in returning it the final day. The dealership and GM spent basically 100 days blaming each other for everything, and I felt like I was a child in between mom and dad fighting. My dad, grandfather, and uncle were all GM employees, and for 26 years (basically my entire adult life) I bought and drove only new GM vehicles for my personal use. Unfortunately that is no longer going to be the case. More

Everyone that I worked with at Feldman were very nice and sincerely helpful. Great experience sincerely helpful. Great experience More

Don’t ever trust Feldman for a used vehicle. Bought a 2019 ford fusion from Ben Butski. 3 weeks later I have a major oil leak. Called Ben and said had they seen that, they wouldn’t have put it o Bought a 2019 ford fusion from Ben Butski. 3 weeks later I have a major oil leak. Called Ben and said had they seen that, they wouldn’t have put it on the lot. Problem is now I’m stuck with it. Dakota from service won’t call me back. It is a crankshaft seal, 1200 dollar job. Thanks to Todd and Chris. sales managers for allowing me to buy a piece of junk from you. Either you hid this problem or your mechanics are just that bad. More

My service guys were very helpful and thoughtful to my needs of my car.give them a raise 😁 needs of my car.give them a raise 😁 More

Very supportive staff good inventory and personnel took care of getting my father’s discount applied. Very satisfied care of getting my father’s discount applied. Very satisfied More

Friendliest people answered every question I had. Go to drive any vehicle we wanted. Highly recommended to anyone. Go to drive any vehicle we wanted. Highly recommended to anyone. More