Feldman Chevrolet of Novi

Similar story to the most recent - bait and switch tactics A similar experience to those cited below. They had a great lease price advertised, but of course when you go in they are out of 2018's. This happen A similar experience to those cited below. They had a great lease price advertised, but of course when you go in they are out of 2018's. This happened to me two years ago here to where I had to price out a vehicle at a GM dealer and show them how off their pricing was. That time I haggled them down to a notably lower price, and should not have given my business, but I like the vehicle. This time when they said they were out of 2018's, I knew it was the same old strategy. Priced out a 2019, and after saying it wouldn't be much more, it ended up being 3x the price. Ugh, some things never change. They must figure you might as well try it, someone may fall for this unscrupulous practices. The one positive was the salesman. He was a nice young kid that had only been there awhile and now has to be told my his 'management team to throw out these ridiculously high prices in hopes to fleece their customers. I would consider buying from him based on his genuine candor and positive personality if only he wasn't being given ridiculous pricing numbers to try and peddle from his manager. More

Inaccurate pricing Advertisement do NOT display honest pricing. Chatted with 2 associates, spoke on the phone with 2 associates, and e-mailed with an associate. All co Advertisement do NOT display honest pricing. Chatted with 2 associates, spoke on the phone with 2 associates, and e-mailed with an associate. All confirmed the price, with incentives that I was elgible for, for the specific vehicle, confirmed by vehicle number and stock number. When I asked for the final "out the door" price to include dealer prep, license, etc., I was told I would receive a call back. When I was called, I was told the monthly payment. I noticed that the monthly payment was significantly higher than quoted and questioned the figure. That is when I was informed that the price that had been confirmed was wrong and they wouldn't honor or work to negotiate. The new price was over $5,000 higher. I was told, "Well that MSRP is $37,000. We can't let it go for that price." which was advertised and confirmed by previous associates. I should have been informed of the error. I should NOT have been told what my monthly payment would be without an explanation that the advertisement was wrong. They are trying to TRICK the consumer. I will NEVER trust the Feldman group! The Feldman group should be held accountable. It was not just an error on the listing in the advertisement. Stay away! More

Just another bait and switch. Feldman Chevrolet of Novi, Thank you for wasting hours of my life tonight. After I saw the ad, I assumed there would be some hidden costs. I made seve Feldman Chevrolet of Novi, Thank you for wasting hours of my life tonight. After I saw the ad, I assumed there would be some hidden costs. I made several phone calls to the same saleswoman, Amelia, where I confirmed $1k down, $140 per month, and $6-700 in assorted fees. I drove the half hour to the dealership and spent over an hour to be told the lease would actually be $450 per month. what kind of bait and switch nonsense is that? The salesman I was speaking with said "it's not that much more". In my experience, 3x the price quoted is significantly more. They also had forgotten to mention the $1300 landing fee. They didn't even make an attempt at rectifying the situation. I'll stick with the Ford for now. More

Disappointing Experience ! At first we thought they did a good job. We closed the deal and walked out. A few weeks later, we received a call that we owe the dealership another $ At first we thought they did a good job. We closed the deal and walked out. A few weeks later, we received a call that we owe the dealership another $244 for the plate transfer. We had given them our previous registration and plate information for the transfer and they told us that they can transfer the plate to the new car as shown in our contract. We asked them why they did not inform us at the beginning, Guess what the answer was: They responded that they were not aware of the State rules. Not an acceptable response for a dealership business! Add their impoliteness and insulting communication to that. I don't think I can trust this dealership anymore and will not be surprised if I receive another call in another month or two that they did not know something else and want us to pay them more! More

Not recommended it seems the people doesn't have enough knowledge about their job, they refuse to explain and take responsibilities for their mistake, they don't even it seems the people doesn't have enough knowledge about their job, they refuse to explain and take responsibilities for their mistake, they don't even bother to apologize! Wait for a while before you write a review, when they want to close the deal they act so nice but after they got the money they change 100%! More

Wonderful car, excellent service! I chose Feldman Chevrolet with the intentions of purchasing a reliable used vehicle. Never having purchased a car before, I had little idea of what to I chose Feldman Chevrolet with the intentions of purchasing a reliable used vehicle. Never having purchased a car before, I had little idea of what to expect. Theon was incredibly patient, encouraged me to test drive multiple vehicles, and once I was in one that felt right, he took very deliberate time and care so that we could figure out the plan that best suited my lifestyle and budget. 10/10 across the board! More

Wonderful experience I couldn't have been more pleased with Tim Brown. Great customer relation skills doesn't even begin to describe the experience I was afforded by Tim. I couldn't have been more pleased with Tim Brown. Great customer relation skills doesn't even begin to describe the experience I was afforded by Tim. There was NO pressure, heavy handedness, etc., that you run across with so many sales people. I experienced just the opposite. He is extremely knowledgeable, honest with facts and best of all, interested in what I was seeking. I would recommend Tim and Feldman without hesitation. Thank you! More

Great and comfortable Great person looks out for the customer, hooked us up with the best deal possible!! Very friendly and helpful Highly recommended. Make sure to ask for Great person looks out for the customer, hooked us up with the best deal possible!! Very friendly and helpful Highly recommended. Make sure to ask for him when visiting this dealership. More

New car purchase Trevor was very professional and informative. A very good car buying experience for us. He was very detail oriented and when he said he would have Trevor was very professional and informative. A very good car buying experience for us. He was very detail oriented and when he said he would have things ready for us, he did it. We would recommend Trevor to friends. More

Beyond wonderful salesman Trevor with a young man who knows Trevor Accoris very knowledgeable as a salesperson very nice young man Pleasant easy to talk to make the sales transaction very smoothly. I will recom Trevor Accoris very knowledgeable as a salesperson very nice young man Pleasant easy to talk to make the sales transaction very smoothly. I will recommend this dealership More