Feldman Chevrolet of Novi

Thank you Thomas Bemer I'm Sooo happy to have my first Truck in leasing program from Feldman dealership, and really appreciate all employees in this dealer especially The Sa I'm Sooo happy to have my first Truck in leasing program from Feldman dealership, and really appreciate all employees in this dealer especially The Sales Thomas Bemer. More

Deceptive Never take your vehicle to this dealership for service. We were quoted $1,200.00 and charged $4,200.00!!! They did call to say there would be a supple Never take your vehicle to this dealership for service. We were quoted $1,200.00 and charged $4,200.00!!! They did call to say there would be a supplement and that it was going to cost a little bit extra-however they did not say that the price was going to nearly quadruple. More

Not the best customer service I truly didn't want to give a bad review, however I really think these issues might help someone out. Normally if I don't have anything good to say I I truly didn't want to give a bad review, however I really think these issues might help someone out. Normally if I don't have anything good to say I stay quiet. I went in to see the deals on a Cruze for my daughter. I get the GMS pricing plus the bonus cash on my credit card & the price was still higher then Buff Whelan. I was ready to go back to Buff Whelan which is close to my house. Feldman is an hour away. They insisted they could get the price cheaper. After insulting my intelligence stating I had nothing in writing, which I never had anywhere before and always got the deal. This is my 15th lease so I'm no stranger to it. They got the price down to $4 and some change cheaper. So I took the deal based on a car that was up to my satisfaction. I say that because the first Cruze I drove had almost 200 miles.. that's insane for a new car; and the air vent wasn't blowing out correctly. They did find another 2016 Cruze in the kinetic blue that was in good condition with 12 miles. So we took the car. My salesman Jon L. was nice, just maybe new at the place or something. He forgot papers, and just seemed to be overwhelmed. I think he meant well. Then delivery the next day was not the best. Paperwork wasn't complete and a different price then agreed upon. I took a picture of the paper the day before with the correct price, it was corrected but still a hurdle to jump over. My new plate was mailed to them about a week later. I asked Jon L. to mail it to me since I'm an hour away. He insisted his sister would drop it to me. I agreed. 2 days later still no plate. I called and texted, told him put it in the mail I only had a week left on my temp plate. He agreed. I gave it time because of the July 4th holiday. Still nothing..my temp plate was good till the 8th. On the 5th of July I called and talked to Dave the sales manager. He asked Jon if it was sent, Jon said yes it was sent out Friday July 1st. I heard this on the phone myself. I received the plate the next day via overnight fed ex. Jon blatantly lied to me and Dave. I looked up the tracking number, it was shipped on July 5th at 4pm and I received it on July 6th 9am. All the lies had me mad but not mad enough to write a review. Now this is something...I received a "courtesy call" from Jon L. about a recall on the Cruze. Some minor sticker that needs to be placed for the headlamp. I said I will take care of it when I have a chance with a near by dealership. I then received a text from Jon L. asking if it was taken care of. I said not yet I'm busy with home improvement projects and contractors at the moment. He insisted on having a porter pick up my car and drop a loaner off to put a sticker on. Red lights went off in my head. I said no..I'm not cool with that thanks anyway. He was trying to come off as if this was for me. Then Dave the sales manager called me when I was texting Jon. They both explained that the dealership won't get paid the GM incentives if it's not fixed. Then insisted on sending someone to my house to put the sticker on. That just made me furious..they weren't worried about the plate..held it hostage for over a week but wants me to be inconvenienced when it comes to them. If they would have told me that they could not get paid the first time and just been honest I would have done it before my house was ripped apart with contractors in and out. I called Chevy and they are looking into it. I have a choice when I want it done, plus GM is sending a letter and a sticker for each person to do it on their own if they want to. The unnecessary calls and text are ridiculous and I will tell everyone to run if you are thinking about this dealership. More

Purchased Very good team so faster and friendly very helpful people these guys there .helper in any detail of purchased, I have Good experience in real time Very good team so faster and friendly very helpful people these guys there .helper in any detail of purchased, I have Good experience in real time More

Honest and helpful For your next used car or new car buying experience ask for Dan Berry ,he will give you the time you need to ask lot's of questions and the smiling For your next used car or new car buying experience ask for Dan Berry ,he will give you the time you need to ask lot's of questions and the smiling friendly attitude, to make your experience with Feldman Chevrolet of Novi a lasting one you will find him in the Kia side take the time to find him you will be glad you did . More

2015 Trax service took my 2015 Trax in for oil change, tire rotation and recall for a key program which needed to be downloaded - the service people were very polite a took my 2015 Trax in for oil change, tire rotation and recall for a key program which needed to be downloaded - the service people were very polite and informative - could not have asked for better service - car wash was included and the tech re-programmed the radio for more stations - Thank You Feld man service crew. B. Hogue More

Disgusted I am sorry that I didn't research the dealership before I did business with them. The General Sales Manager was extremely unprofessional. I tried t I am sorry that I didn't research the dealership before I did business with them. The General Sales Manager was extremely unprofessional. I tried to voice my concern to the General Manager and he never bothered to call me back. More

Stay away if you don't want to age 10 years. When I entered to buy my truck I was 34, when I left I was 35. Its mostly my fault, I refused to buy the extended warranties, so the sales men kept co When I entered to buy my truck I was 34, when I left I was 35. Its mostly my fault, I refused to buy the extended warranties, so the sales men kept coming back with a "better deal" after 3 hours, I was weak by the lack of sleep, food, water and sunlight. The salesmen said that I should just get the extended warranty because I can always cancel it and get the $ back but I couldnt by it after i left. So I thought, if I want to see my children again, this might be my chance to escape. I mean I'll just call tommorrow and cancel it right? Nope, and what POOR decision, I called warranty company to cancel, they said go to dealer to cancel, go to feldman new hudson, they say you have to go to Feldman novi (everything else you can go to any feldman dealership but this i guess) so I go to novi, sit there for an hour and half, only for them to say "call the warranty company". Luckily the warranty company worked with me, since the dealer wouldnt and I refuse to go in circles. So how did we even get to that point? Let me tell ya. Went in with a $30k vehicle, offered $24k, then I get a song and dance about how my vehicle won't sell fast. So I should lower the trade in cost so we can make this deal happen. (Not my problem) so I said I'd just sell it myself, that wasnt an option for them. So after sitting there thru my mid 30s, we finally negotiated $29k, (they put it up for sale for 36k the next day, no wonder it won't sell fast) So I wanted to trade my vehicle in for a truck of equal value. One would think there's no reason to run my credit, since I'm not getting a loan. But since I bought vehicles from them before they felt the need to do it anyway and had all my info from pas purchases. Needless to say my third vehicle from feldman novi will be my last. Not because I hate GM but because unless they sell caskets, there's no way I'd live thru another vehicle purchase. You shouldn't be able to adopt a child in half the time it takes to buy a car at feldman. If you do decide to attempt this feat, prepare yourself mentally and physically. You will be tested, you will know who you are after you leave. They will push you to your limits, much like boot camp or seal training. Make sure to pack some food and make sure to ration it. You never know when you'll be free to eat again. More

Disgusting! I am utterly disgusted with this company. They my salesman claimed my car was "certified", but every time I go to get something done other than an oil I am utterly disgusted with this company. They my salesman claimed my car was "certified", but every time I go to get something done other than an oil change, I have to pay! I am so sick of this dealership and I really just want to give this car back! I've known my salesman prior to me going there and he assured that I would be satisfied, but it turned out to be the opposite. I will NEVER recommend this place to ANYONE I know. I even called the manager and left messages and I one has returned my calls. This is ridiculous. More

Will not stop sending letters These idiots keep sending me letters offering to buy my 2008 Cobalt. I have contacted them numerous times to inform them I have NEVER OWNED A 2008 Cob These idiots keep sending me letters offering to buy my 2008 Cobalt. I have contacted them numerous times to inform them I have NEVER OWNED A 2008 Cobalt. They have also sent numerous letters offering to buy my 2009 Cobalt which I have told them numerous times I sold in 2012. They have promised over and over again to remove my address. I am a loyal GM customer, but I would never deal with this dealership. I also have the same issue with their dealership in Highland, Marty Feldman of Highland. I have written the Michigan State Attorney General since I am feeling harassed by these people. More