Feldman Chevrolet of Novi

I am very pleased with the 2010 Chevy Malibu that I purchased from Nick Serra of Feldman Chevrolet. The car performed beautifully on the one long vacation trip that we took and gets very good mileage purchased from Nick Serra of Feldman Chevrolet. The car performed beautifully on the one long vacation trip that we took and gets very good mileage during general around-town driving. During the purchase experience, I was pleased with the attentive, professional attitude of our salesman Nick, as well as with the business manager during the lease signing. We also met the service manager. More

I would recommend Heather to all my friends and family. She is the reason we purchased here. We were not happy with the manager and the way he handled negotiations. Heather made it right and we would dea She is the reason we purchased here. We were not happy with the manager and the way he handled negotiations. Heather made it right and we would deal with her again. My "homework" was done is advance, other than the specific vehicle report I knew what I wanted and what I was dealing with. Once the car was purchased, we were somewhat disappointed in the worn-out wiper blades. One would think this, as a safety feature, would have been taken care of during the certification process on the used vehicle. Then two months later the battery went bad and had to be replaced. Overall, it's a very nice car for the price. The two "5" ratings above are regarding Heather only. The rest of the items apply to the dealership experience in general. More

I have been looking at the Camaro and decided to by a dealership to take a closer look. I was approached by Heather Bassant. She was friendly & knowledgable. She provided me with the information I want dealership to take a closer look. I was approached by Heather Bassant. She was friendly & knowledgable. She provided me with the information I wanted. Usually I'm uptight at dealerships but Heather made me feel very comfortable. I will surely contact Heather again for my next chevrolet. More

I left dealership on Saturday, November 20, 2010 with a signed vehicle purchase agreement for a used GMC Envoy. On Tuesday November 23, 2010 my bank informed me they had not received the required faxed doc signed vehicle purchase agreement for a used GMC Envoy. On Tuesday November 23, 2010 my bank informed me they had not received the required faxed documents. When I called the dealership I was informed they had sold my vehicle to someone else on Monday. Enough said! More

Basically the same comments as everyone else. Unscrupulous business practices and poor customer service. Don't trust anyone at that dealership, especially the finance person. I went in looking f Unscrupulous business practices and poor customer service. Don't trust anyone at that dealership, especially the finance person. I went in looking for a specific "GM Certified" car. I found a car that I liked and then my experience began to get sour. The finance person began the full court press about extended warranties etc.. after about an hour we left to find hidden charges that we weren't aware of. I suggets that you review every line of the finance statement and check for dealer add ons. I guess an honest dealer is an oxymoron or I'm simply the moron for thinking dealers can be honest. More

I purchased a new 2007 chevy at Jay's-was told by salesman warranty went by model year. WRONG!!--so thinking my warranty was up 2010-I needed work done--1st. my car ONLY HAS 12,000 mi.my strut neede salesman warranty went by model year. WRONG!!--so thinking my warranty was up 2010-I needed work done--1st. my car ONLY HAS 12,000 mi.my strut needed replaced.Took it to dlr. & noticed when car came back noise-took car back -was told rear brakes-so-after 4 FAILED TRYS-still not fixed. Called Krystal & Rick (operations mgt.) to get results. FORGET IT!!!!! calls never returned-they don't care-. My drums were turned x2 on top of it all. I also wanted to get the extended warranty--no on ever returned my calls-- 3rd.- 4th. mistake+++all the returned trips & still my car not fixed .. Do not recommend these dealers at all. All i get is the run-around-& pass the buck. More

once you sign the purchase agreement, forget trying to get a hold of anyone for further help....... get voice mail and if lucky, they will call you back to resolve surprises you find out afterwards! foun get a hold of anyone for further help....... get voice mail and if lucky, they will call you back to resolve surprises you find out afterwards! found one helpful salesman but he is helpless against the finance manager who will try to slip in service "options" you didn't want! More

UPDATE: After going to the BBB, I heard from the dealer the next day. They finally agreed to provide me with two key fobs and a second key. Two trips to the Acura dealer later, everything has been satisf the next day. They finally agreed to provide me with two key fobs and a second key. Two trips to the Acura dealer later, everything has been satisfactorily resolved. ************************************* On Saturday, May 22, 2010, I purchased a 2006 Acura TL from Liberty Hyundai/Chevrolet (the salesperson, Jason Stum, was from Liberty Hyundai but the General Manager who approved the deal, Sam Anton, was from Liberty Chevrolet). When Mr. Stum was finally free to put my transferred license plate on the car he handed me a key. When I asked about the second key and the key fobs, which are needed for virtually all of the automatic power memory functions for the car and which are standard equipment, he proclaimed ignorance but said he would call the person responsible for the keys. Because it was 4:30, after closing at 4, the person was no longer there. Mr. Stum assured me he would get me the fobs and second key on Monday. Sadly, I have not yet received either fobs or key. On Monday I was told that when the car came from Liberty Hyundai's parent store, Marty Feldman Chevrolet, they only received one key. On Tuesday I went to the dealer to talk to Sam Anton, the GM. He was out. But Mr. Stum and his sales manager in the Hyundai store assured me I was entitled to at least one key fob. When I called on Wednesday Mr. Stum told me that there was good news, that the keys were at Marty Feldman but that their used-car manager had to get his hands on them. When I called on Thursday Mr. Stum told me that he had left messages with the Marty Feldman store but that his calls hadn't been returned. On Thursday I called Marty Feldman and left a message. On Friday morning I called Liberty Chevrolet and left a message with Mr. Anton, the GM, and spoke with Mr. Stum to tell him I had contacted Mr. Anton. It is now Friday evening and I have heard nothing and have nothing but a single key. Two keys and two fobs are standard equipment, but at no time was the car represented as missing this equipment; only after I had completed the deal was this revealed, and even then I was assured that this would be looked into. More

The service I received was the best I have ever received at any automotive shop. The dealership really change my out look on how a dealership treats there customers. Cole, the guy I was working with walked at any automotive shop. The dealership really change my out look on how a dealership treats there customers. Cole, the guy I was working with walked me into the shop and showed me what was going on with my car, I would have never understood with out him educating me on my vehicle. If you are looking for a great honest dealer in the Novi, MI area, chose Marty Feldman Chevrolet they were great! More

Do not buy from this dealer. I was shopping for a used car and found one at a dealer out of state, but still within driving distance. I call a few local dealers to see if they would beat the price and Ma car and found one at a dealer out of state, but still within driving distance. I call a few local dealers to see if they would beat the price and Marty Feldman said they would. I was on my way to take a look at the car and the salesman called me to see if I was coming because he had someone at their sister dealer wanted to see the car. I informed him I was on my way. I get to the dealer and my salesman informs me that his sales manger would like to speak to me. The sale manager tells me that he shipped the car before my sales man could let him know I was coming, but they would give me a good deal for my troubles. So they have a comparable vehicle with a tad more miles and a little more expensive (don’t know how that works both vehicles had the same equipment) than the one I originally wanted to look at. Take the vehicle for a drive and get back to the dealer and make an offer to salesman. He goes and talks to his manager and I hear the manager yelling in his office. He comes out of his office and proceeds to make a scene in the showroom. He asks me what type of car I’m looking for, then tries to sell me a completely different type of vehicle. Then he says he has the perfect vehicle at the price I want. I see my sales man pull up a Yellow New Beetle, keep in mind I informed them I was looking for a midsized sedan. I tell my sales man that I am not going to even waste my time and thanked him for his time and proceed to walk out. The sale manager stops me and says he is going to talk to the owner and see if he can get the price approved. The owner won’t budge, but I was informed that they will get one in my price range at auction the next day. I get a call from my salesman the next day they have a vehicle comparable to the one I drove with 37,000 miles and silver exterior. I go to the dealer the next day to take a look; the vehicle that the salesman pulls up is dark gray with more miles and a different trim with less equipment. I take it for a drive and when I get back I am informed that they want more for the one I drove with less equipment and more miles than we originally agreed to. What a waste of my time. More