Feldman Chevrolet of Novi

I would never go to any other Chevrolet dealership due to the "service/customer satisfaction" I receive from Cole Preville..........he ALWAYS make's sure my vehicle is taken care of ....but more important, h the "service/customer satisfaction" I receive from Cole Preville..........he ALWAYS make's sure my vehicle is taken care of ....but more important, he care's that I am satisfied with my Marty Feldman Chevrolet experience.......I can't say enough about the type of customer service I receive from Cole Preville.......I have recommended Marty Feldman Chevrolet because of Cole Preville..........he is the heart and soul of that dealership............anyone lucky/blessed to have him for a Service Advisor is going to be taken care of to the "extreme/ultimate"....he is awesome! More

Cole is always great and very helpful. Everybody is great and I will recommend them to my family and friends. Cole takes good care of our cars when I bring them in for service or any other work that needs to and I will recommend them to my family and friends. Cole takes good care of our cars when I bring them in for service or any other work that needs to be done. Keep up the good service Cole. Thanks for all your help. More

I purchased my Colbalt from Brian Gertz at Marty Feldman Chevrolet and I will say it was great experience. Brian helped me choose which car best fit me and my lifestyle and budget. I will recommend my frien Chevrolet and I will say it was great experience. Brian helped me choose which car best fit me and my lifestyle and budget. I will recommend my friends and family to go see Brian. Everyone there was very helpful and friendly. More

I am very pleased with the 2010 Chevy Malibu that I purchased from Nick Serra of Feldman Chevrolet. The car performed beautifully on the one long vacation trip that we took and gets very good mileage purchased from Nick Serra of Feldman Chevrolet. The car performed beautifully on the one long vacation trip that we took and gets very good mileage during general around-town driving. During the purchase experience, I was pleased with the attentive, professional attitude of our salesman Nick, as well as with the business manager during the lease signing. We also met the service manager. More

I would recommend Heather to all my friends and family. She is the reason we purchased here. We were not happy with the manager and the way he handled negotiations. Heather made it right and we would dea She is the reason we purchased here. We were not happy with the manager and the way he handled negotiations. Heather made it right and we would deal with her again. My "homework" was done is advance, other than the specific vehicle report I knew what I wanted and what I was dealing with. Once the car was purchased, we were somewhat disappointed in the worn-out wiper blades. One would think this, as a safety feature, would have been taken care of during the certification process on the used vehicle. Then two months later the battery went bad and had to be replaced. Overall, it's a very nice car for the price. The two "5" ratings above are regarding Heather only. The rest of the items apply to the dealership experience in general. More

I have been looking at the Camaro and decided to by a dealership to take a closer look. I was approached by Heather Bassant. She was friendly & knowledgable. She provided me with the information I want dealership to take a closer look. I was approached by Heather Bassant. She was friendly & knowledgable. She provided me with the information I wanted. Usually I'm uptight at dealerships but Heather made me feel very comfortable. I will surely contact Heather again for my next chevrolet. More

I left dealership on Saturday, November 20, 2010 with a signed vehicle purchase agreement for a used GMC Envoy. On Tuesday November 23, 2010 my bank informed me they had not received the required faxed doc signed vehicle purchase agreement for a used GMC Envoy. On Tuesday November 23, 2010 my bank informed me they had not received the required faxed documents. When I called the dealership I was informed they had sold my vehicle to someone else on Monday. Enough said! More

Basically the same comments as everyone else. Unscrupulous business practices and poor customer service. Don't trust anyone at that dealership, especially the finance person. I went in looking f Unscrupulous business practices and poor customer service. Don't trust anyone at that dealership, especially the finance person. I went in looking for a specific "GM Certified" car. I found a car that I liked and then my experience began to get sour. The finance person began the full court press about extended warranties etc.. after about an hour we left to find hidden charges that we weren't aware of. I suggets that you review every line of the finance statement and check for dealer add ons. I guess an honest dealer is an oxymoron or I'm simply the moron for thinking dealers can be honest. More

I purchased a new 2007 chevy at Jay's-was told by salesman warranty went by model year. WRONG!!--so thinking my warranty was up 2010-I needed work done--1st. my car ONLY HAS 12,000 mi.my strut neede salesman warranty went by model year. WRONG!!--so thinking my warranty was up 2010-I needed work done--1st. my car ONLY HAS 12,000 mi.my strut needed replaced.Took it to dlr. & noticed when car came back noise-took car back -was told rear brakes-so-after 4 FAILED TRYS-still not fixed. Called Krystal & Rick (operations mgt.) to get results. FORGET IT!!!!! calls never returned-they don't care-. My drums were turned x2 on top of it all. I also wanted to get the extended warranty--no on ever returned my calls-- 3rd.- 4th. mistake+++all the returned trips & still my car not fixed .. Do not recommend these dealers at all. All i get is the run-around-& pass the buck. More

once you sign the purchase agreement, forget trying to get a hold of anyone for further help....... get voice mail and if lucky, they will call you back to resolve surprises you find out afterwards! foun get a hold of anyone for further help....... get voice mail and if lucky, they will call you back to resolve surprises you find out afterwards! found one helpful salesman but he is helpless against the finance manager who will try to slip in service "options" you didn't want! More