Feldman Chevrolet of Novi

I purchased a used vehicle from this dealer last month. On the closing day I showed up, the amount on the paperwork was not what was agreed upon. The price was increased by $5,000 from the internet price On the closing day I showed up, the amount on the paperwork was not what was agreed upon. The price was increased by $5,000 from the internet price that brought me in. They did make the adjustment to the internet price but I was forced to purchase their gap and warranty even though the manufacturer warranty is still good and covers bumper to bumper for the same period. I was lied to and told that the warranty was not transferrable from the prior leased person to me but after checking directly with the manufacturer I found out that this was false. I was pressured into not using my own finance bank that I was preapproved through instead of using their bank. Six hard inquiries were made into my credit report and affected my credit score immediately and it was done without my knowledge or consent. The preapprovals I brought in and consented to were not even processed or considered even though they were for the amount of the loan. One was even processed through their site and never pursued as an inquiry. The most disturbing thing was the car was not adequately cleaned before delivery. It had gum on the carpet, sat on the floor mats, and sticky handprints all over the seats and dashboard. I had to pay for a full detail after receiving it. I was told prior that they would pay off my prior car loan on closing in full but saw they rolled in most of it into my new loan. The final most disturbing thing is I have contacted this salesman numerous times because the car was not even serviced prior to him giving it to me. No oil change, nothing, and on starting the car up it stated that it was 3,000 plus miles past the service date. The sales guy Francis assured me he would schedule it and never contacted me back. Also, He told me he would have a crack in the plastic in the back hatch repaired but the guy who fixes it is out and only does it on Tuesdays and Thursdays and has not yet scheduled this repair. So Stay away from Francis as he is not honest and the Feldman dealership is not upfront about the cost will pressure you into add on warranties and fees and will not follow through with their promises and deliver an inferior vehicle that has not been serviced with the basic expected services and not clean. More

Staff always courteous and professional, friendly. The facility is always clean and I feel comfortable when transactions are complete. The facility is always clean and I feel comfortable when transactions are complete. More

Dealership and staff are very polite knowledgeable and provide prompt reliable service. I have had many service visits at this dealership with no issues. provide prompt reliable service. I have had many service visits at this dealership with no issues. More

Went in for routine maintenance and found no evidence that they did anything except change the spark plug wires. Oh, and charge me 4x what it should cost. that they did anything except change the spark plug wires. Oh, and charge me 4x what it should cost. More

I had such a lovely experience selecting and leasing a vehicle from Dan Provenzola and his assistant Vera at Feldman. They made everything easy as possible on my end and took care of everything for me. Th vehicle from Dan Provenzola and his assistant Vera at Feldman. They made everything easy as possible on my end and took care of everything for me. They were super friendly and a joy to work with. The car has been wonderful and am already looking forward to working with them both and Feldman again in the future. The financing department was also a joy to work with and made what is usually a daunting process with a ton of paperwork super easy and efficient. Great team!! More

I am very happy with the way I was treated at Feldman Chevrolet Of Novi all the people there Were nice Chevrolet Of Novi all the people there Were nice More

Dan gave me a great price on leasing a 2022 Blazer. As luck would have it, he even got me the best looking color with no price increase. You just can't beat that. Dealership coffee was lovely too. As luck would have it, he even got me the best looking color with no price increase. You just can't beat that. Dealership coffee was lovely too. More

Billy and the team found the vehicle I was looking for quickly and without issue. Also at the price point which works for me. This is refreshing after being ignored by the dealer I leased my last 2 vehi quickly and without issue. Also at the price point which works for me. This is refreshing after being ignored by the dealer I leased my last 2 vehicles from. More

It was a very great experience and everyone who takes care of me real well salesperson was really great care of me real well salesperson was really great More

Dan Provenzola is very knowledgable cares about his clients and does his best to get them what they needs and he is very cute! clients and does his best to get them what they needs and he is very cute! More