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Feldman Chevrolet of Novi
Novi, MI
343 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 83 service reviews
May 16, 2025
I’ve been a loyal customer of Feldman Chevy in Novi for years—multiple leases, multiple vehicles, and I even purchased my current truck through them. Unfortunately, my most recent experience has made me se years—multiple leases, multiple vehicles, and I even purchased my current truck through them. Unfortunately, my most recent experience has made me seriously reconsider continuing to do business here. I took my truck in for a basic oil change on May 7th and was given three options: Good, Better, and Best. I clearly asked for just the oil change and chose the "Good" option, only to be charged $151. Shocked by the cost, I asked around and quickly learned this price seemed far too high. I then called the dealership myself and was told the price of an oil change is $89.95. I had a family member call as well and they were told the exact same thing. I’ve now called three times asking to speak with the service manager and was told each time that I would get a call back. I still haven’t heard from anyone. This experience feels misleading and dismissive, especially to someone who has supported this dealership for so long. All I wanted was a straightforward oil change—I wasn’t looking to be upsold or overcharged. Feldman Chevy can either make this right, or they can lose a loyal customer for good. More
by Colorado19
Employees Worked With
Not listed
April 09, 2025
Everyone has always been very polite, friendly and professional. If I have any questions or concerns about something they address it, explain it and solve it in a timely manner. professional. If I have any questions or concerns about something they address it, explain it and solve it in a timely manner. More
by lmo
Employees Worked With
Chris Boring
March 08, 2025
The service guys at Feldman Novi are the best, hands down. Matt and his team go above and beyond every time and we won’t take our cars anywhere else! down. Matt and his team go above and beyond every time and we won’t take our cars anywhere else! More
by Chewy2
Employees Worked With
Matt Moore, Tim Brown
January 23, 2025
I wanted to leave a good review - they made us feel great during our 2023 Tahoe purchase less than 2 weeks ago. They were personable, helpful, answered all of our questions, etc. We just walked in and walke during our 2023 Tahoe purchase less than 2 weeks ago. They were personable, helpful, answered all of our questions, etc. We just walked in and walked out with my dream car, seamlessly. But the day after our purchase, the radio started going in and out. Since we live 90 minutes away, we took it to our local dealership where they troubleshot through it and away we went. Unfortunately, it happened again. We reached out to Feldman of Novi and they told us to bring it in, which we did. 90 mins away. They thought they fixed the problem, doing the exact same thing the previous dealership did, but ultimately not fixing the issue, as the radio still went in and out. They told us it’s a software issue and there’s nothing that they can do about it. Nothing you can do?! We purchased the car from you, and it’s under bumper to bumper coverage, so do the right thing and make it right ! The best thing about this ordeal? My husband picked the car up (2 hours ago), and on his drive home brought it to our local dealership, Art Moehn Chevrolet of Chelsea, and they had it FIXED in 10 minutes due to a LOOSE AMP CONNECTOR! Clearly, Feldman didn’t even look. It’s evident that all they want to do is push numbers and make the sale and at the end of the day, they truly don’t care about their customers. As we pulled out of the lot on the day of the purchase, I said to my husband, “Wow! I’ll never buy a car from anywhere else”, but I couldn’t have been more wrong. I will absolutely never recommend Feldman Chevrolet to my worst enemy! It's clear that customer satisfaction is not their priority. While I initially praised their service, I now strongly advise against purchasing from Feldman Chevrolet. I'm extremely disappointed with this experience and the lack of support we received. More
by Erin
Employees Worked With
Service
August 30, 2024
Absolutely dissapointed in the treatment we recieved. Our high country suburban stalled ok the way to the airport.the vehicle was toed to feldman cheverolet of novi. The replaced the engine that took th Our high country suburban stalled ok the way to the airport.the vehicle was toed to feldman cheverolet of novi. The replaced the engine that took three weeks longer than was promised. GM and feldman would not give me the same size vehicle. 4 months later I get an oil leak and rattling in the vehicle. We took it back. They blamed it on an oil change place. Thr next morning there was a puddle of oil in the driveway. This is how they treat people that buy there top of the line suburban high country. Mind you They know we have four children being driven around in this vehicle More
by Dloss79
Employees Worked With
Eric service manager
July 16, 2024
What a joke of a dealership. I’ve come multiple times for my brand new truck because I put a lot of miles on my truck for work. They’ve “forgotten” to do tire rotations 2 times, I’ve come multiple times for my brand new truck because I put a lot of miles on my truck for work. They’ve “forgotten” to do tire rotations 2 times, I had to drive back and waste my time when I noticed. It’s easy for me to notice because I have a scratch on 2 rims and neither rim was in a different spot. The service manager is awful to work with. The service advisors lie straight to your face. I personally believe their training includes a week long “how to lie to customers” training course. I purchased wheel and tire packages, extended warranties, and the factory warranty is still on the truck. They ALWAYS say it’s not covered, no matter the issue. Before they even look at it. They’ll call out the service manager to make sure it’s not covered. He will look at something and say “oh yea that’ll never be covered” without even taking a look at it or having it taken apart. My first experience… a piece of trim on my brand new truck (200 miles) is bent and clearly a factory defect. The service manager comes out, yanks it out, looks at it, and says yea this isn’t a big deal at all, we won’t replace this, new one will be exact same. I tell him, look at the same trim on the passenger side of my car, it fits perfectly and it’s flush with the side of the center console like it should be, compared to the trim on the driver side it’s clearly noticeable. This is a little defective trim that shouldn’t be a problem to have taken care of. His exact words “yea that’s just how it’s going to be? What did you expect buying a Chevy?” He proceeded to tell me that “it would be too much work to replace the trim because it is sold as an assembly with all the rest of the trim in the front” My response was simply “I don’t care how much work it is, take care of it under warranty like it should be” He let me know he would order the parts and it would take 2-3 weeks. 2 months later I call in and they have no record of my previous visit and no parts on order. Next experience is with my wheel and tire package. I specially chose the highest package that will cover rim scratches. The first thing the service advisor tells me is that it’s not covered. I showed him on a piece of paper that is signed by the dealership that this is covered under the warranty. He proceeded to tell me he has worked here for 2 years and never has he seen a rim covered. So either he is lying or finance department lied to my face when they sold me the warranty. I call finance, they tell me it’s all covered. I call service, they tell me it’s not. I ask the departments to communicate with each other to figure this out, and no one calls me. I call back 2 weeks later and they have no record of anything or my visit at all. My most recent experience… the passenger mirror falls out when I try to adjust it, truck has 20k miles on it now and has no scratches or dents or any signs of me crashing the car. The service manager walks over, looks at it for 5 seconds, says “oh yes this will never be covered”. I get a quote for $1700 to replace the entire mirror assembly. He says it isn’t covered under factory warranty or under the extended warranty. I take it to my local guy at the gas station, he takes the time to use a screwdriver and work on the mirror for 5 minutes. He fixes it and charges me $0 (I forced him to take a big tip). The service advisors in general are just rude and serve no real purpose to the facility. I’ve worked with 4 of them. They all need training in customer service. Someone should write DO YOUR JOB on the wall in big letters. The service manager is the worst service manager in the country. He just takes a peek and makes a decision. No one actually takes the time to take anything apart and look at it. If I had caved and not held my ground, I would have paid $1700 for something that would have been fixed in 5 minutes. I guarantee the dealership would have fixed it and charged me $1700 without replacing any parts at all. Save yourself More
by Rishyvohra
Employees Worked With
James Jordan, Tyler Ferguson
