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Feldman Chevrolet of Novi - Service Center

Novi, MI

4.5
52 Lifetime Reviews Review Dealership

52 Reviews of Feldman Chevrolet of Novi - Service Center

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March 03, 2021

"Thank you, Omari in the service department your..."

- tlgross87

Thank you, Omari in the service department your professionalism and sense of humor was a welcoming way to begin the day. You provided regular updates on the status of my car and it was finished just when you said it would be. I look forward to working with you again in the future. I gave 3 stars for price because dealership prices are always higher so I expect the quality to match the price.

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Yes
Employees Worked With
Omari in service
March 09, 2020

"Dealership as lack of communication, did not even try to..."

- Rammbar

Dealership as lack of communication, did not even try to fix the vehicle And would say it was done and wasn’t. Gave me the run around from day one when they tried to overcharge 2000$

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Recommend Dealer
No
Employees Worked With
Ali Ali
1.0
Len Mazzola
1.0
Donald Stockel
1.0
Other Employees : All the novi mangers
March 03, 2020

"Fantastic service dept!"

- peggy.x.eaton

Thanks for having such a fantastic service dept!! We are especially grateful for Bill McCue, who keeps our fleet on the road. Peggy Eaton @ Quest Diagnostics

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Yes
Employees Worked With
Bill McCue
February 21, 2020

"David in service was knowledgeable and helpful in every..."

- D Sulk

David in service was knowledgeable and helpful in every aspect. From getting a loaner car to taking care of a recall and a few small problems I had with my truck.

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Yes
Employees Worked With
David Gammouh
January 21, 2020

"The entire Dealership, Particularly, the Service..."

- 2ndBESTlowestCostHighestQUALITY

The entire Dealership, Particularly, the Service Department treated me as if I was a Blood Family member. I rate a Solid "11" out of 10. Better than PERFECT!!!

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Recommend Dealer
Yes
Employees Worked With
Kurt Fagelman, Service Advisor
August 08, 2019

"Great Service"

- Mario

Thank you Kevin in Service Dept, Alex and Amy in Sales regarding my appointment last Monday, Aug 5th. Both departments very helpful and would recommend this dealership to anyone.

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Recommend Dealer
Yes
Employees Worked With
Kevin, Service. Alex and Amy, Sales
July 20, 2019

"Excellent experience!"

- Robin

Devin was attentive, professional and personable. I stopped in for a Quick oil change. In and out within 45 minutes. The waiting area was clean and stocked with plenty of treats and a tv.

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Yes
Employees Worked With
Devin
July 13, 2019

"Very pleasant experence"

- John

Service adviser did a very excellent job and was very knowledgeable, pleasant to work with in getting my car serviced and completed in a timely fashion.

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Yes
Employees Worked With
Eric Tippett
May 28, 2019

"Great customer service"

- Catera

David was a big help when I called the dealership to fix my air conditioning. I had a bad experience once before at a dealership, but this Novi location is so nice. Even the car transporters were kind to me.

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Recommend Dealer
Yes
Employees Worked With
David Gammouh
December 14, 2018

"Joke of an experience"

- FeldmanIsGarbage

These guys did not disclose multiple issues with the vehicle prior to selling it to us. They gave us a hard time in trying to get these issues fixed - we had purchase ~$3000 in warranties, so this was a surprise. Once we got them to fix it for free (doing the right thing in my opinion), there were 3-5 different times we were promised a call back and did not get it anywhere close to the timeframe promised. There were issues that were supposed to be fixed on a Tuesday, but due to lack of communication, didn't get fixed until Thursday - they kept the car those days. I'm keeping it short for fear of this review no longer being effective. My biggest disappointment so far has been the guy fixing the paint magically messed up the fender too. Awesome work. This is a great company to go with if you like wasting time, don't want a properly working vehicle, or want to waste your time spinning in circles while these guys try to figure out how to do their jobs. Jean-Claude Soloman George Hawas Joshua Haron Matt Sayyae These are the guys you can depend on to create this garbage experience.

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Recommend Dealer
No
Employees Worked With
Brad Smith
1
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