Feldmann Imports Mercedes-Benz

Last year, when I brought my Mercedes S 500 (Designo style), year 2001, for service at Feldmann Imports, John Pfeiffer, the Service Consultant, might have pressed me to trade the car in for a spanking n style), year 2001, for service at Feldmann Imports, John Pfeiffer, the Service Consultant, might have pressed me to trade the car in for a spanking new Mercedes. Instead, he understood how much that car meant to me and helped restore the car to its original glory. My Mercedes has an especially emotional history. Before 9/11 my family didn't own a car. We lived in mid-town Manhattan where most everyone uses taxis and the subway, renting cars, when needed, on the weekend. Parking in Midtown, as you can imagine, is a nightmare and housing a car costs almost as much as renting a small apartment. But, then came 9/11, shattering the confidence of the city and terrorizing families with small children, like us. We didn't know if or when we would be hit again. In case of another attack, I wanted to be able to evacuate my family. I started reading Consumer Report to find a car that could withstand almost anything. Over and over, Mercedes came out ahead. I interviewed friends and family. Both my mother and a family in our building had been involved in head on collisions. Both were driving Mercedes and all walked away, unharmed. Armed with this information, I headed to a NYC Mercedes dealership and there, at the center of the show room, was the most beautiful car I had every seen. It was a subtle silver-gold color with a cream leather interior and mahogany trim. It was strong as a tank and handled like a gazelle. Best of all, I felt safe inside. I leased the car and later, bought out the lease. Over the years, the car became filled with memories of New York, and then, New Mexico. My son grew up in the car, which carried his toddler car seat, his hockey equipment, his friends, and now, as he learns to drive, himself in the driver's seat. My son respects the car and is thrilled to be driving it, which is very reassuring to this Mom. So, it meant a lot to me when I first brought my Mercedes to John Pfeiffer, with its 100,000 miles, and he said, "This is a beautiful car and will easily go another 100,000 at least." John arranged for a full engine overhaul and a spectacular paint job. Now, the car is filling up with memories of Minneapolis, St Paul. Since restoring my car, John Pfeiffer and Feldmann Motors have been instantly responsive to any concern. They have kept the car in beautiful running condition and the exterior, pristine. They are always available, friendly, cheerful and knowledgable. And, on top of everything else, the dealership has cookies, hot chocolate and coffee on hand. They have earned my loyalty. Thank you, John, and Feldmann Imports for taking care of my car, and most importantly, my family. Best Regards, Lise H. More

Jeff Wilson was very couteous and efficient on my recent service visit. Twice he looked for me in the service waiting area to keep me informed of my service issue. The work was done promptly. A free car was service visit. Twice he looked for me in the service waiting area to keep me informed of my service issue. The work was done promptly. A free car wash was included. This is a great dealership. More

The service I received from Amanda was far beyond what I would expect at any dealership. She approached me while I was waiting for service and sold me something I did not even know existed. When I returne would expect at any dealership. She approached me while I was waiting for service and sold me something I did not even know existed. When I returned, I had other issues with my car and Aimee (or Ashley - I cannot remember) in service was outstanding and took care of everything i had concerns about. I was especially impressed with the rental car they provided me, the amount of communication I received throughout the process, and the compensation I received when the job was not done as initially promised. This was truly an outstanding experience and I will definitely be returning to Feldmann Nissan for service work. More

One of the best service advisors that I have ever worked with always has a smile on his face and makes you feel like your the only one he is working with. Very few people are like this in the industry the F with always has a smile on his face and makes you feel like your the only one he is working with. Very few people are like this in the industry the Feldmanns are very lucky to have him!!! More

I have had the opportunity to drive a couple of the greatest Germany engineering products available, and to compare all of the different dealerships and services reps that I've encountered, it`s an eas greatest Germany engineering products available, and to compare all of the different dealerships and services reps that I've encountered, it`s an easy sweep! The people overall at Feldmann Imports raised the bar. I can easily say that there are some great dealerships that continue to strive for perfection in their branding efforts of customer experience here in the Metro Mpls. or MN for the matter. After having the pleasant and friendly experience given by the Feldmann`s staff.. I know that I would easily refer them to any car owner I know! Specifically, John Pfeiffer ! More

My First expeience At Feldmann Imports was with John Pfeiffer-He is the reason we return.John has never lead us astray.Thanks JB Woolsey Pfeiffer-He is the reason we return.John has never lead us astray.Thanks JB Woolsey More

John is best service consultant there is. His attention to detail and willingness to help the customer are unmatched. I can always count on John to provide sound advice and enhance the overall Feldmann ex to detail and willingness to help the customer are unmatched. I can always count on John to provide sound advice and enhance the overall Feldmann experience. More

Always wonderful going into a dealership and seeing a friendly face, willingness to make the experience pleasant, and having questions and concerns issued. Immediately. Knowing you can have someone to t friendly face, willingness to make the experience pleasant, and having questions and concerns issued. Immediately. Knowing you can have someone to trust with what's being done with your car makes a huge difference compared to other dealerships. Corey has always been a pleasure. More

John has been truly fantastic. He has taken such good care of my ml350. My fiancee recommended him to me and I see why. His attention to detail is amazing. He truly loves the cars his clients have and care of my ml350. My fiancee recommended him to me and I see why. His attention to detail is amazing. He truly loves the cars his clients have and is alway helpful. I never have to worry if I take my car to John. -Lisa Mumm More

I use to take my vehicle to To Nissan in Burnsville and when John moved to Feldman I started taking my car to John's store because of the service I received from him and his service crew. I have not been d when John moved to Feldman I started taking my car to John's store because of the service I received from him and his service crew. I have not been disappointed since his move. When he tells me that something is going to be fixed , it is! It's to bad in the car industry there are not more people like John. When I have a problem with my car and I drive it through the service doors I know it will be taken care of. Sincerely John Shepherd More