Feldmann Imports Mercedes-Benz

Cory was very helpful and friendly whan handling any issues. He goes above and beyond to make you comfortable with what is needed and answers all questions you have. issues. He goes above and beyond to make you comfortable with what is needed and answers all questions you have. More

Johns Pfeiffer's concern about a discernable engine noise. (Let's have that checked and let's see if we can take care of that). Then Todds stethescope. Then all perfectly taken care of. Incredible serv noise. (Let's have that checked and let's see if we can take care of that). Then Todds stethescope. Then all perfectly taken care of. Incredible service is an understatement. Thank You so much. Jerry Otto More

Very friendly with quick service at a fair price. I wouldn't take my Mercedes anywhere else. I am glad I purchased my car from Feldmann. wouldn't take my Mercedes anywhere else. I am glad I purchased my car from Feldmann. More

Suggest others visit the dealership to experience the profrssionalism and great customer service. Many wonderful " free " amenities are also offered while your car is beiong serviced. profrssionalism and great customer service. Many wonderful " free " amenities are also offered while your car is beiong serviced. More

john very patient with me when my blue tooth was not working. He explained how to get it to work. would recommend him and the dealership. working. He explained how to get it to work. would recommend him and the dealership. More

Any company and any one can say the words "Customer Service" or even better preach through a mission statement, corporate governance that they put customers first.... For those of you that have par Service" or even better preach through a mission statement, corporate governance that they put customers first.... For those of you that have participated in various Management Programs none has had more of an impact on me in my life then Disney's Management Training program. In true Disney form they where able establish and visualize a sense of what professionalism and the expected level of "True" customer service really is. I have adopted those principals into my business and use them as a guide in measuring other organizations in their customer service. John Pfeiffer is the true Disney experience for Feldmann Imports, he is friendly, kind, helpful in getting you and your vehicle checked in, punctual in returning calls to discuss what work needs to be done, establishes the timeline, delivers the car clean and ready to drive away. John is "customer service". Thank you John for being there when I needed assistance. Thank you to his teammates, the other guys on the line that help when John couldn't be there... You are great. More

I was in Minnesota on a job assignment and had my 300TD as my transportation a few years ago. The glow plug light came on and I only knew of dealerships in Minneapolis area to take my car to. I dropped o as my transportation a few years ago. The glow plug light came on and I only knew of dealerships in Minneapolis area to take my car to. I dropped off the car and was later told that the glow plus relay was failing and the glow plugs were out. Service adviser recommended replacing all of the flow plugs for a total cost of $1,300. I approved the work and it took them most of a week to finish what is normally a 2-4 hour job. They claimed that they had to special order the glow plugs. It is now 25,000 miles later and the glow plug light comes on again. I take it into a shop and they cannot get the glow plugs out as they are carboned up. One of the glow plugs breaks and the head has to be removed to extract the stuck glow plug. The Mercedes certified mechanic then tells me that I still have the original factory installed glow plugs on this 13 year old car and they have never been replaced. He can tell this from the glow plugs that were removed. The total cost of the glow plug replacement came to $4,000. because of the dishonesty of Feldman Imports. Clearly, they did not replace the flow plugs in my car when they said they did. Apparently, they only replaced the one failed one. More

my friend took me there to find his old salesman. walked my friend took me there to find his old salesman. walked in found Scott stood up greet us with a warm smile, even he know we have different salesman my friend took me there to find his old salesman. walked in found Scott stood up greet us with a warm smile, even he know we have different salesman in mind, he told us he could contact him for us. but my friend end up cant wait and quickly buying a GL. By the time, that not much C Class in the lot, after 2 days, he called me up said he found me a C Class is loaded with everything could possible installed along with a good price. i went inside, a beautiful mercedes is clean and ready for test drive, Scott is right, best deal with best price. you will love his smile, love his honesty. who need a salesman in Monnetonka keep telling you how many car they sold per month and they really don't care about your business when you have Scott that care :-) More

My Boyfriend and I decided that we were in the market to replace one of our cars with a 2010 or 2011 Luxury Sedan. We had been looking at a few used models/brands, one being Mercedes. We had found two model replace one of our cars with a 2010 or 2011 Luxury Sedan. We had been looking at a few used models/brands, one being Mercedes. We had found two models online at Feldmann's Website and decided to visit the dealership to Test Drive. I was a little nervous about going into Feldmann as I have been to other import dealerships and they tend to be sort of 'snobby.' We were greeted promptly by the friendly staff. We worked with Boris who sat down with us to find the two cars in the inventory. We spent some time reviewing the information about the car, KBB & History Report. He was extremely knowledgeable about the C300 Sport and helped us understand all of the features. We enjoyed our test drive very much and his ability to stay engaged and teach us about the car. We left for a bit to test drive cars at other dealerships and decided to come back as we felt the C300 was the best option for us. The Certified car was a Value, plus the additional warranty was a bonus. This is my fourth car purchase through a dealership, and bar none the quality of the experience has been the best. We had to wait a little bit for the Finance Manager as there was another customer finishing prior to us, but he stayed late past their business hours to complete our application and was extremely accommodating. I normally am very impartial to sitting down with Car Finance Managers, but Patrick understood exactly what our end goal was. You could tell he wanted the best for us. We were able to secure rock star ARP (1.74%), lower rate than I was pre-approved with at our bank. We could not be happier with the quality of service and our purchase. We plan to be Feldmann Customers for a very long time, Thank You! More

Greated by my first name, like always. Corey is always more than helpful in keeping tabs on how long the car will be and will always suggest a rental if it going to take a long time for the service. more than helpful in keeping tabs on how long the car will be and will always suggest a rental if it going to take a long time for the service. More