Feldmann Imports Mercedes-Benz - Service Center

Any company and any one can say the words "Customer Service" or even better preach through a mission statement, corporate governance that they put customers first.... For those of you that have par Service" or even better preach through a mission statement, corporate governance that they put customers first.... For those of you that have participated in various Management Programs none has had more of an impact on me in my life then Disney's Management Training program. In true Disney form they where able establish and visualize a sense of what professionalism and the expected level of "True" customer service really is. I have adopted those principals into my business and use them as a guide in measuring other organizations in their customer service. John Pfeiffer is the true Disney experience for Feldmann Imports, he is friendly, kind, helpful in getting you and your vehicle checked in, punctual in returning calls to discuss what work needs to be done, establishes the timeline, delivers the car clean and ready to drive away. John is "customer service". Thank you John for being there when I needed assistance. Thank you to his teammates, the other guys on the line that help when John couldn't be there... You are great. More

I was in Minnesota on a job assignment and had my 300TD as my transportation a few years ago. The glow plug light came on and I only knew of dealerships in Minneapolis area to take my car to. I dropped o as my transportation a few years ago. The glow plug light came on and I only knew of dealerships in Minneapolis area to take my car to. I dropped off the car and was later told that the glow plus relay was failing and the glow plugs were out. Service adviser recommended replacing all of the flow plugs for a total cost of $1,300. I approved the work and it took them most of a week to finish what is normally a 2-4 hour job. They claimed that they had to special order the glow plugs. It is now 25,000 miles later and the glow plug light comes on again. I take it into a shop and they cannot get the glow plugs out as they are carboned up. One of the glow plugs breaks and the head has to be removed to extract the stuck glow plug. The Mercedes certified mechanic then tells me that I still have the original factory installed glow plugs on this 13 year old car and they have never been replaced. He can tell this from the glow plugs that were removed. The total cost of the glow plug replacement came to $4,000. because of the dishonesty of Feldman Imports. Clearly, they did not replace the flow plugs in my car when they said they did. Apparently, they only replaced the one failed one. More

Greated by my first name, like always. Corey is always more than helpful in keeping tabs on how long the car will be and will always suggest a rental if it going to take a long time for the service. more than helpful in keeping tabs on how long the car will be and will always suggest a rental if it going to take a long time for the service. More

It took three days to perform incomplete repair work on my ML 320. I had made an appointment a day before and brought the car at 8:00 am on July 18. No one looked at it until around 4:00 pm. I had made tw my ML 320. I had made an appointment a day before and brought the car at 8:00 am on July 18. No one looked at it until around 4:00 pm. I had made two calls starting at 2:pm to Jeff to get a status report but these were not followed up until I asked the operator to have someone contact him. Jeff eventually left a courtesy message late in the afternoon on my phone and saying that he would get back to me after a technician had looked at my car. He finally called me and I gave him the go ahead to complete the repair. It took the entire day again on July 19 and several calls from me to get hold of Jeff who told me that the part he thought he had was not available and that the repair work will be completed by noon on July 20. At this point I expressed my disappointment caused by the delay and also why he nor any one else failed to contact me so I could have the opportunity to adjust my schedule. He apologized and offered to let me have a loaner car with no charge till I had my car back. This gesture would have made sense if it was offered two days before and I told him that all was ok if I could get my car back by noon the following day. I came back on July 20th at noon and did not get back my car until 3:00 pm. Sadly the repair work was not even completed because my request to reset the radio by getting the right code was not done (the code on record is not the right one or I would have done it myself). The technician's report was that the wait status on the screen went too long. This reason sounds ridiculous considering the fact that my car was at his disposal for almost three days. Jeff was not working on July 20th so I contacted Cory to help me out. I was surprised to learn that there does not appear to be a relay system between service employees particularly concerning cases that have already started to show concern. It would be a travesty if I did not mention that Cory stepped in and expedited the process to get the repair work done. Cory also kept in touch with me during the wait period. The smile on his face and the genuine interest he exhibited in taking care of me makes him an outstanding customer service employee. My very bad rating on the survey does not apply to him. On the other hand my experience with Jeff and the technician has left a sour taste in my mouth and has shattered my confidence in the dealership. Such an experience indicates a major dent in the integrity of a system that is highly unusual and unbecoming of a long established Benz dealership More

Feldmans is the best; I had some road tar on my GL 550 and they removed it--no question. I would recommend Feldmans for your MB needs. and they removed it--no question. I would recommend Feldmans for your MB needs. More

I had great service, didn't have to wait too long,got a ride back to work and kept me posted during the repairs. when my car was finished they delivered it to me. everything was above and beyond my expecta ride back to work and kept me posted during the repairs. when my car was finished they delivered it to me. everything was above and beyond my expectations. More

PLEASANT EXPERIENCE EVERY TIME! Taking my SUV into Feldmann's for service is something I actually look forward to. Cory Schultz (Service Department) always greets me with a smile and is genuinely con Feldmann's for service is something I actually look forward to. Cory Schultz (Service Department) always greets me with a smile and is genuinely concerned about the issues I am having with my vehicle. He is quick to explain, in detail, what I can expect from my visit. Making sure I understand completely what will be done and approximately how long it will take. Whether I am waiting at Feldmann's for the maintenance to be done or if I need a rental car, Cory pays attention to every last detail. He makes you feel like you are his only customer. Never a complaint from me! My experience at Feldmanns is always a positive one! More

I was driving between meetings and a brake light warning message came on the dash. I was very close to Feldmann's and thought I'd stop in and have them look at it quickly as I needed to return for afternoo message came on the dash. I was very close to Feldmann's and thought I'd stop in and have them look at it quickly as I needed to return for afternoon appointments. I pulled in and Cory Schultz greeted me at the service lane. He assessed the issue, which was a bad bulb. He said if I had a minute he'd take care of it, so I went to get a cup of coffee. When I came back, he was already done and informed me, it was no charge. You don't hear that very often! I was out the door in 5 minutes. More

The consultant's couldn't have been more accomodating. They kept me informed about work completion and were only too happy to recognize my scheduling issues. They kept me informed about work completion and were only too happy to recognize my scheduling issues. More

We have always had fantastic service at Feldman. My last My last three cars and my husband's current car were purchased at this dealership. My last three cars and my husband's current car were purchased at this dealership. More