Feldmann Imports Mercedes-Benz - Service Center

Excellent Professional Administration and Service Experience Cory Schultz and Jenna Rausch distinguished themselves by outstanding meritorious service as Service and Finance Agents of Feldman Imports during my r Cory Schultz and Jenna Rausch distinguished themselves by outstanding meritorious service as Service and Finance Agents of Feldman Imports during my recents visits during the months of March/April 2018. It is very apparent that your staff are always eager to respond to the needs of your customers. Cory jumped on my urgent need for service when my right rear tire ruptured during a recent trip to Woodbury,Mn on Interstate 494. When I brought the vehicle to the Service Department. Cory didn't hesitate to insure that my need was attended to immediately, and that I was provided temporary transportation to await the completion of my tire replacement and balancing service. Jenna enthusiastically provided me with the necessary information to make a sound decision on purchasing an Extended Service Plan. I felt that she was very interested in making sure that I was satisfied with the details and duration of available plans offered for my vehicle. When I left the dealership I did not have that buyers remorse that you get sometimes after making a large expenditure. These staff personnel are the most important reason that I will always recommend Feldman Imports as the Dealership to purchase, lease, and/or rent a vehicle to all with whom I come in contact. They are truly an asset to your organization. Major Michael Myles Bynum (USA-RET) 2014 GLK 350 (952) 215-9925 7330 York Avenue South, Apt 208 Edina, Mn 55435 More

Excellent Service Experience This week I had my Mercedes-Benz serviced at Feldmann's Imports. My service advisor, Mr. Jeff Wilson, met me and checked the vehicle in. He reviewed t This week I had my Mercedes-Benz serviced at Feldmann's Imports. My service advisor, Mr. Jeff Wilson, met me and checked the vehicle in. He reviewed the vehicle's history, and what would be completed for the required maintenance. The car was finished at the time Jeff specified and after paying, I was on my way. I really appreciate Jeff keeping me on schedule and his efficient use of my time. The car was washed and cleaned inside. Thanks Jeff, you are a professional. More

Great Service Organization Feldmann is the best MB shop in town. I have used there service for well over 15 years, and never have been disappointed. Thanks Greg and team. Feldmann is the best MB shop in town. I have used there service for well over 15 years, and never have been disappointed. Thanks Greg and team. More

They are honest and keep their promises Purchased a used 2013 E350 with maintenance package and ding and dent. The dealer is a no hassle, no hustle feel. Service has been tremendous as well. Purchased a used 2013 E350 with maintenance package and ding and dent. The dealer is a no hassle, no hustle feel. Service has been tremendous as well. I will admit I am not the easiest to work with but the team is always polite and hold true to their word. I will not go into detail but I would hands down purchase another vehicle from them just because of the service they provide. Detail below: #1 When I purchased there was a bad ding on the front fender. It was promised they would look over and correct any issues but the placement of this big ding was definitely going to be expensive. Of course when the sale completed and I came to pick up the vehicle the ding was there. The service department contacted finance and sales to resolve and they held true and didn't argue. FYI - GREG CLARK is the gentleman to purchase from. #2 I have brought the vehicle for maintenance multiple times 3/4 times. With every visit and inspection they never fail to point out dings or dents they plan to fix. They have done this with every visit and there is no charge. I would totally get this package again in the future. (yes I beat up my car albeit a little much) #3 Part of my package was the 3m seating protection. The car is less than 3 years old and I found tears in the front drivers seat. When I took it in to my friend in service (Jeff usually takes care of me), we found the tear was in the seam. He called 3m and they advised it was not covered under the warranty. Obviously I am a little upset but Jeff asked some time and escalated to Kim in Finance. Both Kim and Jeff were very professional. Even though my claim was denied they did not like the outcome and offered to pay for this out of pocket. I have had many vehcles in my lifetime and never have experienced this level of good service. Although the 3m product warranty is crap and not worth it and not recommended, I still give the Feldman team A++. Please note that when servicing at a dealer the price is higher than other shops however, the quality of the work is what brought me to Feldman and my experience so far is just that... quality. More

The Best Mercedes-Benz Dealer and service center! Had my ML350 in for scheduled pre-paid service. Cory was great and let me know status of my car while I talked to Greg Clark about our current MB(s) a Had my ML350 in for scheduled pre-paid service. Cory was great and let me know status of my car while I talked to Greg Clark about our current MB(s) and possible future vehicles. We will be bringing in our GLK for service within the next 30 days. Cory and team have kept our vehicles running in top condition throughout the years. We have been buying from Greg for well over 9 years. Service was timely and my time with Greg is always a joy. More