We bought a 2010 Murano in 2010. The service department has been great but the sales force is an entirely different matter.
In 2011 I attempted to purchase a Juke from Brad Fenton. I had obtained a price from Bob Moore but would have purchased locally all things being equal. I was advised by Fenton that I could not buy the car for that price and they refused to try to meet the price. I bought my 2011 Juke over the phone from Bob Moore sitting in front of Brad Fenton's dealership.
In 2013 we contacted Brad Fenton about trading the 2010 Murano for a new one with some additional equipment. After an encounter that encompassed ridiculous pricing, interest rates, payments, and very unprofessional conduct by staff, we left Brad Fenton, contacted Bob Moore and bought the new Murano for hundreds less per month, thousands more for the trade-in, and an interest rate so much lower.
We anticipate that the very good service department at Brad Fenton will continue
the high quality service on the cars we have purchased from Bob Moore. I could never
recommend trying buy a new car from Fenton.