Ferman Buick GMC – Wesley Chapel - Service Center

Ram collision service Theresa did a great job keeping me informed throughou thet process. Great service beginning to end. Even stayed late so I could pick the car. Theresa did a great job keeping me informed throughou thet process. Great service beginning to end. Even stayed late so I could pick the car. More

Lack of communication Would not recommend Ferman GMC for service. The communication and service was sub par and I have had much better service from other GMC dealerships. Would not recommend Ferman GMC for service. The communication and service was sub par and I have had much better service from other GMC dealerships. More

Great Service Ty was quick to identify issue and specify turn around time. Issue resolved, great representative. I will consider another vehicle through Ferman when Ty was quick to identify issue and specify turn around time. Issue resolved, great representative. I will consider another vehicle through Ferman when the time comes based on great experience. More

Usually a great experience, not this time though The service center in this dealership is usually a very thorough, friendly and personable experience. This last visit was way below their usual stand The service center in this dealership is usually a very thorough, friendly and personable experience. This last visit was way below their usual standards. We went to have them remove a nail from our tire, change oil and rotate tires. After waiting in the waiting room five hours. Our tires were obviously not rotated and when we brought it up to the service technician staff. They were resistant and argumentative. This is not what we are use to dealing with. Fortunately, the service manager was alerted and he obviously knows the customer should be his primary focus. He immediately told the technician to rotate the tires. Leaves me to wonder to how many customers they been dishonest to. Telling customers they have performed a service and have not actually done it. In this occasion and the past, damage has been done to the bottom of the vehicle lifting up the vehicle for service. Fortunately, they did replace the damage part on our last visit. Frustrating that we noticed they damaged it again. We have also had to deal with a slow oil leak that it took the service technician several visits to finally find. Not all has been bad, the actual service advisors all have been very professional, accommodating and informative, but overall we are less than satisfied with the service technicians. I hope that it does improve and we don’t have to go somewhere else for service to our vehicle. More

Headlight Bulb Replacement Service was quick, with very good communication. I received my car back same day. Steve and Ty are always a pleasure to work with when I need servic Service was quick, with very good communication. I received my car back same day. Steve and Ty are always a pleasure to work with when I need service to my LaCrosse. More

Quick, efficient service Very professional. I always have the same service tech assigned to me that oversees the process, Ty. Answers questions, is pleasant and I don’t have t Very professional. I always have the same service tech assigned to me that oversees the process, Ty. Answers questions, is pleasant and I don’t have to wait long for my car. More

Ferman Always Makes Us Happy Pleasant, quick & efficient. We'll keep using them for purchases & service. Thanks a bunch Mike ! Love getting the car washed too, they got off som Pleasant, quick & efficient. We'll keep using them for purchases & service. Thanks a bunch Mike ! Love getting the car washed too, they got off some bug guck in the center of the windshield I could not reach ; ) More

Encore I was treated very well. Employers were both knowledge and professional. .... Steve went out of his way to make this visit as good as possible. .... I was treated very well. Employers were both knowledge and professional. .... Steve went out of his way to make this visit as good as possible. .... More

Courteous and professional I was treated with courtesy and consideration for my time and the service was done in a few minutes. I will be back to purchase again. I was treated with courtesy and consideration for my time and the service was done in a few minutes. I will be back to purchase again. More

service 1.5 hours oil change and rotate tires no wash service cooriinator Ty was very helpful and interested in providing great service enough is enough for c 1.5 hours oil change and rotate tires no wash service cooriinator Ty was very helpful and interested in providing great service enough is enough for comments!! More