Ferman Buick GMC – Wesley Chapel - Service Center

Not the Best Visit this Time I have loved this dealership since we bought our Enclave in 2014, but last week was a disappointment. No greeting when I arrived, dismissed my attemp I have loved this dealership since we bought our Enclave in 2014, but last week was a disappointment. No greeting when I arrived, dismissed my attempts to explain problems with car, sent me to waiting room where water was shut off (so no drink machines or water fountains), yelled my name when car ready (didn't come to waiting room and politely tell me they were ready to finalize my visit), Mike stayed on phone while I waited to check out, didn't vacuum floors or provide a complete courtesy wash (I had to go back and ask for this to be done), service staff was told to take car for rewash/vacuum, but that person left me standing outside not sure if I was to wait there or go back to waiting room, rewash/vacuum took over 30 minutes and service staff had to be reminded to go back and check for me after I came out of waiting room and inquired, no oil change sticker applied to inside windshield, had a $10 coupon for oil change, but Mike wouldn't take it--gave me a 10% military discount ($4), when car "finished," they left it out in the rain where I had to look for it, then hike to get it. This visit was absolutely unlike previous services I've had, but it made me wonder if I need to rethink driving from South Tampa to Lutz next time. More

Good communication. Satisfied My experience was good. Aside from delays for national holidays and insurance capproval for additional parts, the car was delivered in a timely manner My experience was good. Aside from delays for national holidays and insurance capproval for additional parts, the car was delivered in a timely manner and I was satisfied with the work that was done. More

Service on tire sensor that wasn’t working was done very quickly. Thought it would take over an hour but only took about 35 minutes on tire sensor that wasn’t working was done very quickly. Thought it would take over an hour but only took about 35 minutes More

Service team did a wonderful job Service was excellent I liked the shop It was clean too Couldn’t ask for a nicer service center People too Thanks again And again Service was excellent I liked the shop It was clean too Couldn’t ask for a nicer service center People too Thanks again And again More

Tire Repair Service advisor Steve was excellent very helpful had to have tire replaced none in stock so I was set up with a loaner to use until new tire arrived. Service advisor Steve was excellent very helpful had to have tire replaced none in stock so I was set up with a loaner to use until new tire arrived. More

Service I had a regular oil change and I felt an issue with the gears in my GMC Terrain. The service guys were so helpful and did all the could do to figure I had a regular oil change and I felt an issue with the gears in my GMC Terrain. The service guys were so helpful and did all the could do to figure out the issue I was having. Luckily nothing turned out. They also made me laugh while I was there. Thank you Ty for all your help! You always do a great job when I come to service my car. I really appreciate it! Melisa Burfeindt More

Great service, was in and out quickly Can always count on Ferman GMC for a good low stress service visit. They keep me coming back with good service after the sale. Thanks Can always count on Ferman GMC for a good low stress service visit. They keep me coming back with good service after the sale. Thanks More

Ferman Buick GMC Service Experience I took my Equinox in for regular maintenance including oil change and tire rotation. I also opted for a more thorough inspection of my SUV in prepara I took my Equinox in for regular maintenance including oil change and tire rotation. I also opted for a more thorough inspection of my SUV in preparation of a long road trip. The service team's experience and professionalism as well as their friendly attitude always make my visits to Ferman a positive one. More

Better work Your performance could been better. When the car was drop off it was clean inside and outside. When I pickup the car the inside was with stains on the Your performance could been better. When the car was drop off it was clean inside and outside. When I pickup the car the inside was with stains on the driver seat outside was not clean properly. Plus I indicated some imperfections. I am not happy More

Professional and on time as promised Came in for the regular first oil change and safety inspection. Was surprised this came with a courtesy free car wash which was desperately needed si Came in for the regular first oil change and safety inspection. Was surprised this came with a courtesy free car wash which was desperately needed since we had just returned from a trip through the mountains. Everyone was very professional and the vehicle was returned in the time frame promised. More